Using Freshdesk

RoadAhead is a roadmap FreshTheme that displays feature requests in a neat single screen layout. End users can now easily track the status of the requested features with colored labels - Planned, In Progress, Implemented etcThe whole theme is actually just a single page, making it very easy to manage by itself, or incorporate as your product roadmap, as part of another FreshTheme. Please check out a live preview of RoadAhead here .

If a ticket is not assigned to any specific agent but already assigned to a group, what is the Fresdesk's behavior when a customer responds to the ticket? Does every agent (in the group) get a notification e-mail about the reply? If it doesn't, I would really like to see such a behavior.Ville

To all those who miss the old Freshdesk theme, here's a taste of vintage. Vintage marries the styles, layout and structure of the old theme with the SEO optimized folder structure, and responsive layout of the new. To use this theme: Download the FreshThemesVintage.zip file Unzip this file Copy and paste contents in the text files into the corresponding stylesheet and layout pages You can view a live demo of the Vintage theme here.