API & Webhooks

How can I download or get the attachments of a thread message by using API? The following endpoints return the attachment ids of the attachments in the thread but do not return a download link for the attachmentshttps://developers.freshdesk.com/api/#get_message_for_thread https://developers.freshdesk.com/api/#create_a_thread Thanks

Buen día,Tengo problemas de conexión con mis cuentas de Freshdesk y Freshchat. No consigo que funcionen correctamente ni sincronizar mis contactos.Ya me he puesto en contacto con otro soporte, pero ninguna de las soluciones ofrecidas ha sido funcional.Quedo atento a vuestro apoyo.Atentamente.

I am trying to create a webhook to set the subject line of tickets raised via the Freshdesk portal. I have read and followed the instructions from various Freshworks pages and community articles, and no matter what I do, I cannot get this webhook to work!I can see that the automation has run on all of the test tickets that I have raised - but the subject lines aren’t actually changing! Is anyone able to help with what I am doing wrong? Please note that in the screenshots below I have replaced the URL and API key with placeholders for security reasons, but rest assured that these are entered correctly in the automation!  

We are using https://www.toptal.com/developers/json-formatter to test validate our strings from our logs into json strings for creating a ticket.We had a verified json string, but an error when creating the ticket.  The ticket works sending just “123”Any ideas? { "description": "<pre>***************************************************************************************************<br>QQube Synchronizer - Starting Time: 06/22/2024 12:05:28 PM - Setup Wizard<br>Application Version 10.1</pre>", "subject": "Log file from #0 Demo User Success 6/22/2024 12:05:28 PM Full", "email": "matt@clearify.com", "priority": 1, "status": 1 }

I have an API which successfully extracts all FreshService tickets and inserts them into a SQL database table.I now need an extra column which is located on requested_items. I tried to access this data with an API call for each ticket. This worked but blew out the daily maximum API calls when I tried to process thousands of tickets.api/v2/tickets/'+str(row["id"])+'/requested_itemsSo I am now trying to extract all requested_items for a time period and insert then in a SQL database table. Later, in the reporting layer, these tables can be joined to show all requested_items for a set of tickets.Can you please tell me how to code the API to extract all requested_items for a time period?Does this endpoint exist?something like : api/v2/requested_items    ??

Google Script app codefunction createTicket(e) { var API_KEY='My API '; var ENDPOINT = 'My domain'; // change to https if SSL is configured. var headers = { 'Content-type': 'application/json', 'Authorization': 'Basic ' + Utilities.base64Encode(API_KEY + ':X') }; var payload = JSON.stringify({"description":"Help needed desparately","subject":"Testing API","email":"user@test.com","priority":1,"status": 2 ,/*I did try this didn't work either*/// 'custom_field[cf_campus]':'QLD'"custom_field": { "cf_campus": "QLD" }}) var url = ENDPOINT + '/api/v2/tickets'; var options = { 'method': 'post', 'headers': headers, 'payload': payload, muteHttpExceptions: true }; // Logger.log("url: " + url); Logger.log("payload: " + options.payload); Logger.log("headers: " + options.headers); var response = UrlFetchApp.fetch(url, options); Logger.log("code: " + response.getResponseCode()); Logger.log("text: " + response.getContentText());}/* Getting this error in outputco

When first configuring the Teams app integration, it let me select a team and channel but never let me configure the channel notifications.  I removed the integration, team and channel. I then added the integration back, created a new team and channel and get the same error I was getting before when I couldn’t configure the channel notifications. Attached is the error message I recieve. I’ve been trying to get this working for a couple weeks now with the same errors.I’ve tried it on multiple PCs, different browsers and all from different locations.Any information would be greatly appreciated.  

Does anyone have any experience with this integration?https://support.freshdesk.com/support/solutions/articles/50000009952-dynamics-365-connector-app-for-freshdeskThe details say that two way integration isn’t yet available - anyone heard an ETA on that? My need is: Show FreshDesk ticket information in CRM Show CRM company information in FreshDesk 

, none of the related Topics are remotely close to my question,I am setting up Freshservice integration with on-prem Endpoint Central. When I test the connection, I only get errors. I added the IPs that Freshservice's “Support” provided, and it still fails. FYI none of the related Topics are remotely close to my question so I am just picking one.

Hi,How can I retrieve data from Freshdesk via API for the date range from January 1, 2024 and for the specific group, to the current date?Thank you,Tin

as said in the title,The hook url that was generated for me was baseurl//event/hook/freshdesk for example.How do external events work then, is this hook tied to the space or to the each installation?will it fire 35 times if 35 agents use the app?

Idea:I propose adding a functionality to allow users to change the email address where webhook failure notifications are sent.Reasoning:Currently, webhook failure notifications are sent to the account holder's email by default. However, in many cases, the account holder is not actively involved in monitoring or managing technical issues. They often do not interact with our ticketing system, leaving webhook failures unnoticed or delayed in resolution.Solution:Introduce an option within the system settingsCustomize the notification email to a preferred address, such as a system administrator or IT team email. Ensure that these changes can be easily updated by authorized users.Benefits:Faster detection and resolution of webhook failures. Ensures notifications reach the correct technical personnel. Improves system reliability and customer satisfaction.I believe this feature will add value for customers with dedicated technical teams managing integrations and reduce unnecessary involvement

I have been reading about Using Team Huddle. However even though I have the correct subscription I can not see the Conversation link in a ticket. Do I have to enable something in the admin?

Is it possible to install multiple Cloud Discovery integration apps?I have AWS Cloud Integration installed and when I go to install the GCP app, it returns the following error { "status": 500, "message": "Error while executing the app server script.", "errorSource": "APP" } Any help would be appreciated.Mick 

We have been utilizing the slack integration for several years now,  during which time our company has moved over to teams as an organization.   I would like to utilize the new MS teams integration, unfortunately the developers did not make the integrations equavalent.    While I can add a push to slack action to a private slack channel,  The MS teams integration only allows pushing a message to MS teams Public channel.   As we have channels for supervisors,  Level 1, Level 2,  ….   This basically nulifies the entire integration.    Has anyone been able to set up a webhook or come up with a workaround for this overlooked functionality?    

Hello! I need to use pagination to get all open tickets from freshdesk, but it’s not working as expected when i try to use “per_page”:api/v2/search/tickets?query="status:2" works fine, but don’t retrieve all results If i use the “page” parameter, it work fine too. api/v2/search/tickets?query="status:2"&page=2 But if i try to use “per_page” parameter it doesn’t work. api/v2/search/tickets?query="status:2"&per_page=2 Can someone help me figuring out what i’m missing? Thanks  

When accepting Grammerly suggested changes when replying to a Freshbook ticket, the change is placed where the currer is located instead of replacing the misspelled word, or the change does not occur at all.Example:What I typed - Thank you for your patencs while I work on your issue.What happens when I have Grammerly fix the error. - patienceThank you for your patence while I work on your issue

Hello,I am having trouble retrieving historical ticket data, we have a lot of tickets that need to be retrieved for the whole 2024, but i am stuck in how to retrieve all of them. I have tried filtering and also using a “target_date” and a descending order from the latest ticket to the target date but i always get an error (mostly from reaching over the 300 pagination limit). I am trying this in python, can anyone help me on how to build a proper request for this? Thanks

WE have an issue were tickets are sent to 2 separate emails that open tickets for say Accidents and Fleets that are directed at 2 different groups but go to the same ticket group. When they come into the ticket system it 2 separate tickets. Is there a way for Freshdesk to see that they are the same and auto merge them?

Seeking Advice on Freshdesk Integration Best PracticesOur team is currently using an individual's API key to integrate Freshdesk with our company website. While this works, we are exploring better or more secure alternatives.One suggestion was to purchase a separate Freshdesk license solely for integration purposes, which would provide its own API key dedicated to this functionality. However, we want to know if anyone here has experience with other approaches or recommendations for managing integrations securely and efficiently.We’d appreciate any insights or suggestions based on your experience. Thank you!

Please include the requester details in below endpoint:: /api/v2/search/tickets?query=[query]

Hello, how are you guys ? I have a question, anybody already use API to disable users in freshdesk administration ? I need to creat a automation to deactivate and create users in freshdesk admin control, but i can’t find any documentation for this action