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Freshservice webinar & event recordings

Catch up with latest features and enhancements at leisure

  • 4 Topics
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4 Topics

Anusha
Community Manager
AnushaCommunity Manager
published in Freshservice webinar & event recordings

Explore the latest Freshservice Enhancements and Webinar Recordings

Hello Freshworks Community!Want to see the latest enhancements in Freshservice in action? Missed a Freshservice webinar and can’t locate the recording?Head to the Freshservice webinars and events recordings page in the Freshworks Community. Explore and watch webinars and event recordings at your convenience. Have questions? Share them in the comments section and the Subject Matter Experts will get back to you. Bookmark the page for easy access.After all, this is where you’ll get to see the product innovations you’ve read about in our monthly release notes.Happy viewing! 

1170
ArhamArman
Community Debut
1 month ago
Anusha
Community Manager
AnushaCommunity Manager
published in Freshservice webinar & event recordings

Simplify with ServiceOps: Discover how with the latest in ITOM

Hullo there!Raise your hand if, when dealing with critical incidents, you:Require multiple teams to collaborate across the IT Service Desk, the Network Operations Centre (NOC), and DevOps  Your agents not only struggle to make sense of the flood of alerts and tickets, but also to collaborate  You struggle to provide timely and accurate updates to end-users and stakeholders The latest enhancements in Freshservice including workflows for alerts, status page announcements, and the inclusion of Google Cloud Platform might just help you establish the kind of incident management process that your organization needs. WATCH NOW» Simplify with ServiceOps: Discover how with the latest in ITOM

380
Anusha
Community Manager
2 months ago
Anusha
Community Manager
AnushaCommunity Manager
published in Freshservice webinar & event recordings

The all new On-Call Management experienceWebinar

Date: 14 December, 2023 |You understand that to resolve fast, you need to acknowledge sooner. And for that you probably have an on-call process in place. But is it efficient enough?Discover how Freshservice On-Call Management – recently revamped  for enhanced user experience – can help you:- Create complicated shifts with ease- Use escalation policies (new) to streamline escalation- Refine ServiceOps in your organizationWatch recording

280
Anusha
Community Manager
2 months ago
Anusha
Community Manager
AnushaCommunity Manager
published in Freshservice webinar & event recordings

Collaborate seamlessly and resolve rapidly with Freshservice Major Incident ManagementWebinar

Date: October 10, 2023 | Our customers shared, & we listened. The Major Incident Management module now features several powerful enhancements including:Advanced Status Page customizations and functionalities including privacy & deletion Post Incident Reporting  Automatic creation of Major Incidents via Alert Rules Advanced functionalities for collaborationWatch these enhancements in action and discover how Freshservice makes businesses more resilient without breaking the bank.View Recording

260
Anusha
Community Manager
2 months ago

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