Freshworks Ideas

1. Submitted
2. Under review
3. Planned
4. In development
5. Delivered

Not every idea makes it to the end. Some stay open for votes as Future consideration. Others are Closed.

You get an email each time the status of an idea you posted, voted on or subscribed to changes.

Submitted

We received the idea. It is open for votes and comments.

Under review

Product is looking at the idea.

Planned

The idea is on the roadmap. We have not started building it yet.

In development

Our teams are building it. We expect to release it within 12 months.

Delivered

The idea is live in the product.

Future consideration

We are not planning it now, but it stays open. Votes help us see if demand grows.

Closed

We are not taking this idea forward. See "Why was my idea closed?" below.

No. Planned means the idea is on the roadmap. Timing can change as priorities change. We update the status when work starts and when the idea ships.

An idea is a request for a feature or improvement that is not in the product today.

Something broken? That is a bug. Please contact Support so they can help you.

Yes. If a similar idea exists, vote and comment on it instead of adding a new one. Duplicate ideas split the votes, so no single idea shows how many people want it.

1. Search. Choose Submit an idea and type a title. Similar ideas appear. Vote on one if it matches.
2. Describe. Tell us the task you are trying to do and what gets in your way today.
3. Add context. Pick the product area and tell us how much this affects your team. Add a screenshot if it helps.
4. Submit. Your idea shows as Submitted.

You get an email when the status of your idea changes. To follow an idea you did not post, subscribe to it.

An idea can be closed for one of these reasons:

• Merged. A similar idea exists. Your votes move to it.
• Bug. It is something to fix, not a new request. Contact Support for help.
• Retired. It no longer fits the product.
• Already available. The product can do this today.
• Not planned. We have no plans to build it.

Closed ideas stay searchable, so you can still read the comments.

• Use the search bar on the Ideas page. Try two or three keywords.
• Filter by product, so you only see ideas for the product you use.
• Filter by status to see what is Planned or In development.
• Sort by votes to see the most requested ideas first.

Open the idea and select the vote button. Voting shows us which ideas matter to you. You need to be signed in to vote.

Open the idea and add your comment. The most useful comments say:

• What you are trying to do.
• What stops you today.
• How you work around it, if you do.

"I agree" helps less than a short example from your own work.

Select Subscribe on the idea. You get an email when the status changes or when someone replies.

Submit a new one. Use a clear title and describe the problem, not only the solution. Then we can see what you need, even if there is more than one way to solve it.

Have a bug or a question about how a feature works? Contact Support instead.