Hello everyone!
How’s it going? I’m really pleased to announce our third Q&A session which is focused on our CX suite of products. Please meet, CX Subject Matter Expert (SME)
The Q&A sessions are meant to be open-ended sessions where our community members can directly interact with our SME in a live session and ask anything related to the product - Whether it’s new features on the horizon, enhancements to our products, or the latest trends in the CX industry!
But first, I’d love to introduce Aswin and share a little more about him below:
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/66bf1aed-8e34-449c-af88-1be18e78e21a.jpg)
Lead, Customer Success Engineering
Freshworks
Aswin Ayapparaj is a Lead Customer Success Engineer and an SME in CX at Freshworks, with 7 years of experience in various roles, including Support, Technical Account Management, Operations, Team Management, and Customer Success. He has a deep understanding of customer dynamics across different sectors, such as Finance and Insurance, eCommerce, Travel & Tourism, Food Business, Education, and Health. Aswin excels in crafting comprehensive account strategies to align with market innovations, leveraging chatbots as valuable assets, and implementing creative solutions to achieve organizational and operational goals through techniques like technical audits and agent shadowing sessions. Beyond work, he enjoys culinary experimentation, music, dancing, and exploring travel and culture with friends and family, reflecting his diverse range of hobbies and interests.
Aswin specializes in CX and the suite of CX products. Please drop in some of your questions ahead of the session so Aswin can take a look and we look forward to seeing you live at the session! In case you are unable to attend, please leave them here and he will be sure to address them on the call or here!
Please register for the session here:
WATCH THE RECORDING HERE ![:movie_camera: 🎥](https://cdn.jsdelivr.net/emojione/assets/png/1f3a5.png?v=2.2.7)
Thanks,
Ally