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Replies posted by JTAVOLARO

38 Replies

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Oldest first

rashmi.nagCommunity Manager

published in Apps and Marketplace Integrations

[Poll Time] Which Marketplace App for Freshservice would you like to learn more about?

I would love to hear about a marketplace app that would allow loop statements in workflows.

FSEnthuContributor

asked in Portal/Knowledge Base

Help Needed for Custom CSS code

Has this solution been documented anywhere?I’m assuming you mean place the script into the portal footer?My portal footer currently has the following:<div class="clearfix"> {{#unless portal.copyrights}} {{> portal_copyrights}} {{/unless}}</div> Does the script go into its own section, or within the <div>? Should t be in the beginning or the end of the footer, or does it matter? Thanks!

JTAVOLAROSkilled Expert

asked in Automations

scenarios and custom fields

I have that in place, but I need a method to add additional tasks for when either the user doesn’t fill the Sr out properly, or I determine the tasks are needed.

JTAVOLAROSkilled Expert

asked in Ticket & Workflow Management

auto scrolling in ticket screens

Just to follow up, the newly-released “new ticket experience” did away with the scrolling it seems. YAYYYYYYYY

JTAVOLAROSkilled Expert

asked in Ticket & Workflow Management

auto scrolling in ticket screens

Hi Zach,It’s a function of the web page, when I open a ticket and select, say, tasks, the screens scroll so that the Ticket header is hidden This is what I see This is what I want to seeto get to the second image, I have to manually scroll up.

JTAVOLAROSkilled Expert

asked in Analytics

creating new topics

I’m thinking it might be related to tags that I selected, there was one with a hyphen in it that when I didn’t use it, the posting went through

JTAVOLAROSkilled Expert

asked in Ticket & Workflow Management

ticket list filters

and how the heck was I able to make my own response a best answer?

JTAVOLAROSkilled Expert

asked in Ticket & Workflow Management

ticket list filters

Hi Zachary, and thank you for the response. I figured that approach is how I would have to do it, but I am frustrated that so much of what should be built into the GUI has to be done through API and such. If I’d known these little things would keep piling up, I might have gone with a different product.

JTAVOLAROSkilled Expert

asked in Analytics

creating new topics

and it just happened again!

JTAVOLAROSkilled Expert

asked in Automations

tasks and workflows in FreshService

It’s a great solution that would work if the tasks are completed in order. For me, there’s no dependencies on the tasks, they can be done in any order at any point in the process.

JTAVOLAROSkilled Expert

asked in Ticket & Workflow Management

Disable closing of tickets

ah, I knew I was going to forget something… thanks Zach, I’ll give it a whirl!

JTAVOLAROSkilled Expert

asked in Ticket & Workflow Management

Expression Builder in Workflow

thank you so much @vishal.abraham , this is what I needed….Cheers!

JTAVOLAROSkilled Expert

asked in Ticket & Workflow Management

Expression Builder in Workflow

thank you for the replies @rashmi.nag and @vishal.abraham …so how do I construct this expression? Is it boolean or string? is it an if statement? Many thanks!

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