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Replies posted by rohit.eddy_old

109 Replies

C
Apprentice
charles_13770Apprentice
posted in Archives - Freshdesk

API limit of requests per hour

Hello Charles,What is the limit that you think you will need? We will be bumping up the API rate limit for our v2 APIs that we plan to release very shortly.

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R
Contributor
8 years ago
G
Apprentice
giteshApprentice
posted in Archives - Freshdesk

how to get user's avatars url

Currently there isn't, but it will be available soon (within a month or so). I will update this post once it's out. 

4
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Community Debut
6 years ago
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Apprentice
giteshApprentice
posted in Archives - Freshdesk

APIs to view the logged in user??

Hi Gitesh, We currently do not offer such APIs. Could you elaborate on your use case?

3
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Contributor
8 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in FreshThemes Gallery

Azure

You can find the installation instructions at the following link - https://support.freshdesk.com/support/solutions/articles/64344

18
rerbs
Community Debut
1 year ago
D
Contributor
dworzaContributor
posted in Archives - Freshdesk

Create new ticket via ajax - response is positive, but no ticket was created

Yes you can authenticate with just the API key, the format is the one mentioned in my last post. The format is <api_key>:<dummy_password>. So for example if your API key is "a1jf6t95", you will have to use "a1jf6t95:X" to authenticate where "X" is a dummy password (not your real password).

6
D
Contributor
8 years ago
D
Contributor
dworzaContributor
posted in Archives - Freshdesk

Create new ticket via ajax - response is positive, but no ticket was created

The standard format for authenticating with the API key is to use the format APIKEY:X where APIKEY is your API key and X is a dummy password (There is no password required, but we use a dummy one to maintain the format used when you authenticate via username:password).If that is not working for you, I will need to check with my engineers and get back to you.

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D
Contributor
8 years ago
D
Contributor
dworzaContributor
posted in Archives - Freshdesk

Create new ticket via ajax - response is positive, but no ticket was created

It appears that the Auth header is not being set. It needs to be set explicitly. The information in the following link may prove useful - http://stackoverflow.com/questions/5507234/how-to-use-basic-auth-and-jquery-and-ajax/5507289#5507289

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D
Contributor
8 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in FreshThemes Gallery

M

The theme has been fixed and updated. Please go ahead and use the updated theme and let us know if face any issues.

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Community Debut
8 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in FreshThemes Gallery

Azure

The theme has been fixed and updated. Please go ahead and use the updated theme and let us know if face any issues.

18
rerbs
Community Debut
1 year ago
M
Contributor
mgandhiContributor
posted in Archives - Freshdesk

Downloading All Tickets similar to Ticket download from UI

Hi Mitul,The API team has noted this as a feature enhancement request. We have heard similar requests from others and it is something that I would like to definitely address. This may take a while however, as we are right now focussed on the release of our upcoming v2 APIs which will feature better performance. We will revisit this once the v2 APIs are out and I should be able to give you a more detailed update on this request at that point.

4
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Contributor
8 years ago
M
Contributor
mgandhiContributor
posted in Archives - Freshdesk

Downloading All Tickets similar to Ticket download from UI

Hi Mitul,I responded in the other thread that you had posted in as well, but could you tell me the specific fields that you are interested in for your reporting?

4
R
Contributor
8 years ago
A
Apprentice
admin_12431Apprentice
posted in Archives - Freshdesk

API should contain Closed/Resolved Date/Time

Hello everyone,Unfortunately, we currently do not have a way of extracting this information through API, the Web UI is the only option for now. But it is on our roadmap and I will post an update here when we take it up.

7
R
Contributor
7 years ago
J
Apprentice
jason.sandbeckApprentice
posted in Archives - Freshdesk

Can I get the public Url thru the api?

Thanks for the reply. I understand the use case clearly now and it definitely makes a lot of sense. I will take it down as a feature request for now and update this post when we take it up. We have a lot on our plate currently, so I cannot give an ETA right now, but we will keep it in mind.

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J
Contributor
6 years ago
J
Contributor
jochenContributor
posted in Archives - Freshdesk

API access to total counts of tickets

This is a feature that is definitely on our roadmap. I don't have an ETA right now, but I will update this post once I have an update.

13
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Community Debut
5 years ago
S
Apprentice
ssgcommando90Apprentice
posted in Archives - Freshdesk

how can i pull all tickets with only Responder_id or responder Email

Hi Syed,Welcome to Freshdesk!If you are asking about how you authenticate your API request, you need the username/password or the API key. The API key can be obtained from your Freshdesk profile setting page. If I have misinterpreted your request, would you elaborate a bit on what you are trying to do?

1
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Contributor
8 years ago
K
Apprentice
kuldeep.kumar1Apprentice
posted in Archives - Freshdesk

Getting error while searching contact in freshdesk

Hi Kuldeep,Please double check to make sure that the query format is correct. I see a few discrepancies. I am including the relevant section from our API docs./contacts.json?query=<condition>Example: /contacts.json?query=email is user@yourcompany.com[Note: Do an url encode of the query string]

1
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Contributor
8 years ago
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Contributor
keith_11877Contributor
posted in Archives - Freshdesk

Access to Tags via API

Hi Nelson,Your earlier post referenced a need to view tags when viewing a single user/contact. Our new v2 APIs that will be out in a couple of months will be returning tags as part of the response for a single ticket/user.The broader use case of returning tags when getting a list of tickets/users and filtering a list of users/tickets based on tags is definitely something that is on our roadmap. However, we are dependant on a couple of other internal projects and so we will probably only be able to take it up sometime in early 2016.

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aravind.sundararajan
Skilled Expert
5 years ago
J
Contributor
jeremy.bellContributor
posted in Archives - Freshdesk

How do I organize tickets by tag?

Hello Jeremy,Are you trying to do this via API or the web application?

2
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Community Debut
8 years ago
C
Apprentice
colin_13415Apprentice
posted in Archives - Freshdesk

Tickets API: get only tickets modified after XYZ timestamp

Hello Colin,Unfortunately, it is not possible right now to filter the list of tickets based on the last updated time. However, we completely agree that it is wasteful to get all the tickets and that is why we are currently working on an enhancement for the "View List of Tickets" endpoint that would filter based on the last updated time. I will post here once that is available.

1
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Contributor
8 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in FreshThemes Gallery

Azure

We have recovered the missing images and are working on updating this theme and we will post the updated theme as soon as it's done. In the meantime, if you still wish to use this theme, please update the image links to point to the new location as given below. https://d1hashle7dv0hm.cloudfront.net/assets_theme/azure/pic2.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/azure/logout.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/azure/bulb.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/azure/announcements.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/azure/search.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/azure/create_nw_ticket3.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/azure/chk_ticket_status3.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/azure/_0003_announce.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/azure/_0001_ideas.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/azure/_0002_tips.pnghttps://d1hashle7dv0hm.cl

18
rerbs
Community Debut
1 year ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in FreshThemes Gallery

M

We have recovered the missing images and are working on updating this theme and we will post the updated theme as soon as it's done. In the meantime, if you still wish to use this theme, please update the image links to point to the new location as given below. https://d1hashle7dv0hm.cloudfront.net/assets_theme/m_theme/headerBg.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/m_theme/search.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/m_theme/knowledgeIcon.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/m_theme/logout.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/m_theme/createTicket.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/m_theme/checkTicket.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/m_theme/login.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/m_theme/communityIcon.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/m_theme/newTicket.pnghttps://d1hashle7dv0hm.cloudfront.net/assets_theme/m_theme/announcements_home.pnghttps:/

23
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Community Debut
8 years ago
K
Apprentice
ken_13389Apprentice
posted in Archives - Freshdesk

Create companies/contacts

You can create a company and a user using our API. Please refer to the following sections of our API documentation - http://freshdesk.com/api#create_customer and http://freshdesk.com/api#create_userPlease let us know if you have any further questions.

1
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Contributor
8 years ago
B
Apprentice
barcraftApprentice
posted in Archives - Freshdesk

Reply Ticket via API

This API is currently in development. Will update this post once it's out.

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Contributor
5 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in FreshThemes Gallery

Azure

We are facing issues with the images in the Azure theme and the M theme. We are trying hard to recover the images but it may take some time to fix. Hence, we recommend that you switch to another theme. We realise that it's highly inconvenient to do this and we apologise. I will post an update here once this theme is fixed.

18
rerbs
Community Debut
1 year ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in FreshThemes Gallery

M

We are facing issues with the images in the Azure theme and the M theme. We are trying hard to recover the images but it may take some time to fix. Hence, we recommend that you switch to another theme. We realise that it's highly inconvenient to do this and we apologise. I will post an update here once this theme is fixed.

23
A
Community Debut
8 years ago

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