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Replies posted by ramesh.ganapathy_old

4 Replies

S
Contributor
shallContributor
posted in Archives - Freshdesk

FreshDesk will be removing support for Custom Apps (FreshPlugs) within a few months.

Hi Thanos, You can continue to edit your own plugs and create new ones too. They will continue to work as long as you are able to keep them up to date. But keeping them up to date can be tricky. Over the past few years, we've seen several instances of plugs breaking something in Freshdesk accounts when we release new features. There is no way to avoid this because our developers do not have visibility into what kind of code was written by our customers to create their plugs, and our customers do not have visibility into how we build new features. With all that in mind, I would recommend that you take the effort to develop an app instead of a plug if you have something on your mind. It's the best way to make your own customizations on top of Freshdesk right now and much better in terms of performance and maintainability. 

9
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Community Debut
6 years ago
S
Contributor
shallContributor
posted in Archives - Freshdesk

FreshDesk will be removing support for Custom Apps (FreshPlugs) within a few months.

Hello Sean, Thanks for bringing this to our attention.Any Freshplugs you have installed in your account today will continue to work without any issues. We do not have any plans to remove the functionality for customers who are using it actively. That said, in the past few months, we have been encouraging developers to use our SDK to develop new apps going forward.  We introduced Freshplugs in 2012 as a simple way to integrate with third party apps, and make some basic customizations. Since then, we've gone on to build our own SDK to allow developers to create their own apps on top of Freshdesk. These apps are not only more powerful than plugs, but they are also better in terms of performance and scalability. Our team has already started converting some popular plugs into apps (like parent-child ticketing) so that our customers can benefit from it. We are exploring the possibility of a UI revamp of Freshdesk right now. You will receive an official announcement from us if we have any up

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Community Debut
6 years ago
G
Contributor
g.ramesshContributor
posted in FreshThemes Gallery

Clear Support

Steve, The signup link should point to "/support/signup". Sorry about the confusion there. You can fix the knowledge base headings issue by truncating the article names to 20 characters. Please use this:<h2 class="home-h2"><a href="{{folder.url}}">{{folder.name | strip_html | truncate: 20}} ({{ folder.articles_count }})</a></h2>I have been wanting to make this theme responsive for sometime now, but I haven't gotten the time to do it yet. I will let you know once push out an update :)

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Community Debut
8 years ago
G
Contributor
g.ramesshContributor
posted in FreshThemes Gallery

Clear Support

HI Tomasz, Right now, the folder icons in the homepage use the same image. You can show a different icon for each one by doing something like this in the Portal Home section. {% folder.id == '1'%}<div class="icon-1"><div></div></div>{% endif %}{% folder.id == '2'%}<div class="icon-2"><div></div></div>{% endif %}{% folder.id == '3'%}<div class="icon-3"><div></div></div>{% endif %}And then, you will have to add separate CSS classes for every icon you want to use. .icon-1 div {  width: 50px;  height: 50px;  background: url('http://website.com/icon-1.png') center center no-repeat;}.icon-2 div {  width: 50px;  height: 50px;  background: url('http://website.com/icon-2.png') center center no-repeat;}.icon-3 div {  width: 50px;  height: 50px;  background: url('http://website.com/icon-3.png') center center no-repeat;}You'll have to host the icon files yourself or put them up on the internet somewhere. The same trick works f

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Community Debut
8 years ago

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