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Replies posted by marcus.landgren

14 Replies

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thanos.massiasContributor

posted in Archives - Freshdesk

Linked Tickets ( Parent-Child )

@Manan: We have developers who can perform custom app development assignments. Feel free to write me with any requests at marcus.landgren [@] swedbyte.se

smrithi.parameswar_oldContributor

End chat option for visitors

@Darwin: Yes we have. The customers can end the chat. Here is a link to an article on the topic: https://support.freshdesk.com/support/solutions/articles/218804-visitors-can-end-the-chat

eiren.smithContributor

posted in Archives - Freshdesk

Process for sychronizing existing Freshdesk tickets to a new (but supported) CRM?

Hi Mr Smith, Firstly; my strong advice is that you raise a support ticket to Freshdesk instead of posting in the forums when you have a concrete question like this, it will give you much quicker help. Normally within hours. Or you can even try to go on the chat. If they can't help online they create a ticket and have someone to come back to you via email. But to answer your question: there are several ways to have this integration done and it all boils down to what CRM tool you select and how well it's integrated with Freshdesk. For starters it might be a good idea to export all users from the customer database in Freshdesk and have them imported and matched to records in your new CRM. Customers who doesn't exist in your CRM should be added as new records. When this is done your databases are in sync, and now it's a question how they will be kept in sync. Some tools support 2 way integrations where you can have records in the CRM updated/added based on new tickets in Freshdesk. Oth

henkApprentice

posted in FreshThemes Gallery

Adding field on the print paper

Hi Henk, It's not possible to modify the print layout, but what you can do is develop a Custom app. With an app you can create basically any layout you want, or even several different if you need, e.g. invoice, receipt, service order form or whatever. Please let me know if I can be of any further assistance

henkApprentice

posted in FreshThemes Gallery

Adding field on the print paper

I suggest you follow this thread instead. It should cover your needs too: https://support.freshdesk.com/support/discussions/topics/14362

uppedsticksApprentice

posted in Archives - Freshdesk

Customer portal translation

If you are on the Estate plan it's possible to change basically anything in the portal. We have removed buttons, translated texts and a lot more on many portals to customize the end user experience. Let me know if we can help you out.

russell.armstrongApprentice

posted in Archives - Freshdesk

API Access for Migrating to FreshDes

@Russell I strongly suggest you to raise a support ticket either through chat/mail/portal to get quick help with this type of requests.

freshplugsApprentice

posted in Archives - Freshdesk

Change the Order of Ticket Replies

Hold on tight guys, your prayers have been heard - we've created an app for exactly this purpose. It's submitted to Freshdesk's marketplace and is currently in revision. Hopefully it will pass without problems and be available very soon. Stay tuned! :)

freshplugsApprentice

posted in Archives - Freshdesk

Change the Order of Ticket Replies

@Chis: Thanks. We got some small feedback from the guys as Freshdesk's Marketplace Team and need to update some descriptions and screenshots, but other than that everything is ready to go. Hopefully it's released within a few days. I'll post an update here as soon as we'll get a green light.

freshplugsApprentice

posted in Archives - Freshdesk

Change the Order of Ticket Replies

I'm really happy to announce that our app is finally released on the Marketplace! There was a long backlog at the review team, but they have now approved the app. The app is free of charge and I hope it solves your needs and that your agents will like it! We will be happy to get your feedback. Look here for more info: https://apps.freshdesk.com/reversed_sort_order/

sbeesonContributor

posted in Archives - Freshdesk

Reverse sort order of notes in Agent ticket view

I'm happy to announce that our app to reverse the sort order is released on the Marketplace. The app is free of charge and I hope it solves your needs and that your agents will like it! We will be happy to get your feedback. Look here for more info: https://apps.freshdesk.com/reversed_sort_order/

kenneth.granlyApprentice

posted in Archives - Freshdesk

Incoming emails get cropped by smiley in text

I experienced the same thing in a customers account the other day. Shouldn't this be considered a bug and the fix should be rolled out in all accounts?

freshplugsApprentice

posted in Archives - Freshdesk

Change the Order of Ticket Replies

@Niklas.forsmarker: The current version of the app doesn't work in Mint, but we are assessing the possibilities to make this happen. Freshworks have with Mint changed the framework for how apps can work with and effect the content in the Tickets detail view, so we are not yet sure it will be possible to make the app run in Mint. I'll post an update in this thread as soon as I have some more info.

ZulfaApprentice

Freshmarketer Release Notes— October 2022

It’s a very nice addition with the Social Media Campaigns feature! Really hope LinkedIn is next in line to be integrated to the feature! 😀And while dreaming on the topic of LinkedIn, it would be so nice if it was possible to send/receive messages to/from LinkedIn straight from a contact. And setting up workflows/automations would be even more fantastic! 😛 I’m thinking along the lines of what https://dripify.io/ does

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