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Replies posted by Krishozky

5 Replies

rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Mission 1: Automate with Freshdesk | Challenge

Automation has been a life saverBelow would be a brief about how automation was implemented to decrease volume trendsIt was becoming two challenging to handle a flow of tickets where we just had to provide a similar response and bulk response was not an option as there were multiple projects. While trying to find a solution to differentiate tickets and address them efficiently. I have explored the tool and came across automations (For open projects without any sources for the customers to reach out to us where we provide only the email id) and widgets (For our online platforms). However, automation was the ultimate solution. Firstly, an automation was set to auto tag the tickets using multiple keywords. Later, another automation was set to execute which contains a set of FAQ’s (email draft) that address the general concerns like; how much time it will take to process the order, can the order be modified and so on..Automation was set while the ticket is created has helped reduce ticket

131822
Croy
Contributor
3 months ago
Krishozky
Top Contributor
KrishozkyTop Contributor
asked in Automations and Workflows

Holiday/Non-business hour automation email

Hi Jim,Below would be the information.https://companystoreassist.freshdesk.com/https://companystoreassist.freshdesk.com/a/admin/automations/ticket_creation/47000660803/edit 47190284533Have a great day ahead!Krishozky

4
jplagge
Community Debut
1 month ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Announcements and Events

Mission 2: 3 Tips to be faster at Customer Support

Hi Leslie,Hope you are well!This was a helpful information. We are working on warehouse management software and looking forward to integrate it with Freshdesk and start using bots to address customer concerns efficiently. Best,Krishzoky

1914
Krishozky
Top Contributor
1 year ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Announcements and Events

Mission 2: 3 Tips to be faster at Customer Support

Hey! Alyssia, ‘Vinculum’ integration is what I am looking forward to.

1914
Krishozky
Top Contributor
1 year ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Mission: Agent CX initialized | Take a look at your operation briefMission Brief

You are welcome!

422910
Krishozky
Top Contributor
1 year ago

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