Community agent 🕵, do you copy?
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Been with Freshworks for almost 3 years now, she is passionate about helping customers digitally transform their customer experience and leveraging new, modern technology like Freshworks to accomplish it.
Outside of work, she loves to play tennis and golf and spending time with her two dogs, Tucker (husky) and Buster (labrador)!
Here are her 3 tips to be faster at customer support (you don’t want to miss it!)
Top takeaways
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Having a bot-first platform takes out the tedious work and helps your organization scale as your business grows!
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Get the data you need to make better operational decisions
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Last but not least, it’s all in the details of Freshdesk: scenario automation, agent collision detection, internal bots and more.
If you’d like to say hello to Leslie, or ask a question, share it in the comments section below!
