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Community agent 🕵️, do you copy? 

🖐️ @Leslie.Chan, Lead Solutions Engineer, Freshworks is ready to debrief.

Been with Freshworks for almost 3 years now, she is passionate about helping customers digitally transform their customer experience and leveraging new, modern technology like Freshworks to accomplish it.

Outside of work, she loves to play tennis and golf and spending time with her two dogs, Tucker (husky) and Buster (labrador)!

 

Here are her 3 tips to be faster at customer support (you don’t want to miss it!)

 

 

 

 

Top takeaways

  • Having a bot-first platform takes out the tedious work and helps your organization scale as your business grows!

  • Get the data you need to make better operational decisions

  • Last but not least, it’s all in the details of Freshdesk: scenario automation, agent collision detection, internal bots and more.

If you’d like to say hello to Leslie, or ask a question, share it in the comments section below!

Hi Leslie,

Hope you are well!

This was a helpful information. 

We are working on warehouse management software and looking forward to integrate it with Freshdesk and start using bots to address customer concerns efficiently. 

Best,
Krishzoky

Hey @Leslie.Chan really appreciate the helpful tips! Agent Assist Bot is an incredible tool to leverage for agents inside of Freshdesk...so much so that I am hoping we can see something similar brought over to Freshservice as well!!!.

Thanks again 😁

Take care!

Hi Leslie,

Hope you are well!

This was a helpful information. 

We are working on warehouse management software and looking forward to integrate it with Freshdesk and start using bots to address customer concerns efficiently. 

Best,
Krishzoky

 

Hi @Krishozky - Hope you’re well! We’re so glad you found these tips useful. Please do let us know more of what tips you’d like to see from the team or if you have any other questions! Drop a note here :)

Hey! Alyssia, ‘Vinculum’ integration is what I am looking forward to.

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