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Replies posted by rebodet

3 Replies

K
Top Contributor
kenyon.gilesTop Contributor
asked in Employee Onboarding

Onboarding - Conditional Child Tickets Based on Build Kit Selection

The Build Kit is the list of catalog items that can be associated with a child ticket. Create a child ticket called “SAP Account Creation”.  Fill in the required fields (e.g. the group that will be assigned to the ticket, etc.). At the bottom of the child ticket creation form, select the Build Kit item for SAP account creation and save the child ticket template (See below):The condition for the creation of the child ticket is that the “SAP account creation” kit item was selected during the Onboarding Process.  If the item is selected, the child ticket will be created.  If the manager does not choose the SAP item, the child ticket will not be created.

2
K
Top Contributor
1 year ago
rpai
Apprentice
rpaiApprentice
asked in Assets

Exporting Asset Details using Auto Discovery

This help article gives information in how to export Asset data. https://support.freshservice.com/en/support/solutions/articles/50000000532-how-do-i-get-a-copy-of-all-my-assets-

1
R
Community Debut
1 year ago
PoppyA1
Apprentice
PoppyA1Apprentice
asked in Ticket & Workflow Management

Is there a multi-select dropdown for ticket forms?

Yes.  You can do this by adding a multi-select dropdown.Here is the article that describes its use.https://support.freshservice.com/en/support/solutions/articles/50000003160-setting-up-multi-select-dropdown-for-incident-service-catalog-and-change-forms

1
R
Community Debut
1 year ago

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