We are rolling out a new deployment of Fresh Service and are working on the Onboarding process. How do we create a conditional child ticket? IE, we use SAP, but not all users require SAP. I have a Build Kit setup for SAP, and a Service Request object for SAP, but selecting the Build Kit for SAP does not automatically generate a child ticket for an SAP account creation. So, what’s the point of the Build Kit? Additionally, if I go to the Create Child Ticket section of the Onboarding it doesn’t look like I can specify conditions to trigger those tickets. So, how do I go about creating a child ticket for SAP setup if our HR manager checks the option for SAP access?
Best answer by rebodetView original