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Topics started by vinoth.shankaran_old

7 Topics

V
Apprentice
vinoth.shankaran_oldApprentice
posted in FreshThemes Gallery

Azure

Azure is a clutter-free support theme for companies of all sizes. The home page is focused on helping users to find information about your company quickly and easily.Preview: shopoinc.freshdesk.com

19
rerbs
Community Debut
1 year ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in Archives - Freshdesk

Solve360 CRM

Freshdesk Integration with Solve360 helps your agent retrieve recent activities and contact details of your leads from Solve360.Instructions1. You will first need to create an account at https://solve360.com/.2. Once you have created your account, go to the my accounts -> api token. Copy the authentication token.3. Click the New FreshPlug button in Admin > Integrations > FreshPlugs tab.4. Give a name and a description.  5. Find the line that looks like username: "Enter your username here" and replace the text with username created from step 1.6. Find the line that looks like username: "Enter your password here" and replace the text with api token copied from step 2.7. Click Create and Enable to start using your new FreshPlug.

3
S
Contributor
6 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in Archives - Freshdesk

Auto Start Timer

The Auto Start timer fires up when the ticket is open and stops ticking only when the ticket is closed or resolved. Keep track of the amount of time taken to close a ticket. You can even use the timer to reward agents. If the agent has to work on another ticket immediately, the timer can be stopped till the agent returns to work on the current ticket. Instructions1. Download the zip file.2. Unzip and open the .txt file3. Copy the code from the file4. Go to Admin->Integration->Freshplugs in you dashboard and click the new Freshplug button5. Give a Name and Description to this plug for future reference6. Select the text box “Show this widget in ticket view page”7. Copy the code from the .txt file here and click the button "create and enable"

19
A
Community Debut
6 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in Archives - Freshdesk

Insightly CRM

Pull up contact information (name, mail id, organization) of your leads right inside the ticket view from Insightly CRM. Agents can not only see the contact details but track tasks associated with each leads and its status and priority.Installation procedure:Create an account at https://www.insightly.comGet the API token from your insightly accountReplace the username field with the api token of your insightly accountLeave the password field as it is (blank)Save the changes and enable the FreshPlug.

42
K
Community Debut
6 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in Archives - Freshdesk

Highlight Note

When going through a conversation in a ticket, it is always useful to visually differentiate between a ticket reply and a note. Once this Custom App is installed, the notes are highlighted in yellow. Instructions 1. Download the zip file from this page. 2. Unzip and open the .txt file 3. Copy the code from the file 4. Go to Admin->Apps->Custom Apps in you dashboard and click the new Custom Apps button 5. Give Name and Description for future reference 6. Select the text box “Show this widget in ticket view page” 7. Copy the code from the .txt file here and click the button "create and enable"

8
M
Community Debut
7 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in Archives - Freshdesk

Move Redactor to The Top

When there are a number of ticket interactions,it becomes inconvinient to scroll all the way down to work on the ticket. This Freshplug moves the redactor to the top of the ticket menu, so all that time that you spent, previously, scrolling down to the redactor is now yours to waste. Instructions1. Download the zip file.2. Unzip and open the .txt file3. Copy the code from the file4. Go to Admin->Integration->Freshplugs in you dashboard and click the new Freshplug button5. Give a Name and Description to this plug for future reference6. Select the text box “Show this widget in ticket view page”7. Copy the code from the .txt file here and click the button "create and enable"

5
T
Contributor
7 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in FreshThemes Gallery

M

M is Modern. Strong topic colours. Simple typeface. Spotlight rests on your content.    M is Minimal. Preview: freshplugs.freshdesk.com

23
A
Community Debut
7 years ago

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