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Topics started by matthew_12159

3 Topics

M
Contributor
matthew_12159Contributor
posted in Archives - Freshdesk

Empty Spam Folder & Not Add Spam senders to Customer List

Is there any way of emptying the spam folder completly?Also the customer is list is completely overly large due to the system adding all spam senders to the customer list.  There should be a way to remove or not add Spam sender ticket emails to the customer list.

3
aravind.sundararajan
Skilled Expert
6 years ago
M
Contributor
matthew_12159Contributor
posted in Archives - Freshdesk

Freshfone Caller location

When a caller is from an international area the system does not recognise the area codes correctly and gets them wrong such as Illinois for calls from the United KingdomConversation with +144779596XXXX (IL, US) and Connie XXXX (+1772324XXXX)This seems to happen on most if not all international calls.

1
annapoorna.venketaraman
Community Manager
8 years ago
M
Contributor
matthew_12159Contributor
posted in Archives - Freshdesk

Freshfone merging of tickets

When freshfone phone calls or voicemails are merged the phone calls don't transfer which kind of negates the point of a ticket system to have the data on one common data stream for example :Merged from ticket 7230Subject: Voicemail from +1447525843XXXDescription:Voicemail from +144752584XXXX (IL, US) to +177232XXXXThe freshfone/voicemails should transfer to the master ticket with no problem

1
annapoorna.venketaraman
Community Manager
8 years ago

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