Freshfone merging of tickets

  • 24 April 2015
  • 1 reply

When freshfone phone calls or voicemails are merged the phone calls don't transfer which kind of negates the point of a ticket system to have the data on one common data stream for example :

Merged from ticket 7230

Subject: Voicemail from +1447525843XXX


Voicemail from +144752584XXXX (IL, US) to +177232XXXX

The freshfone/voicemails should transfer to the master ticket with no problem

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1 reply

Userlevel 4
Badge +8


Thank you for writing to us about this behaviour.

We will definitely be taking a look into and see how changes can be brought about.

Feel free to drop in more suggestions. Would love to hear all of it.