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Topics started by radhika.narayanan

11 Topics

radhika.narayanan
Community Manager
radhika.narayananCommunity Manager
published in Apps and Marketplace Integrations

Seamless user management with Freshservice + Azure Active Directory (AAD) Provisioning 🔄

Hello folks! Welcome to another episode of “Appsolutely Connected with Freshservice”. If you’re new here, check out our series to get the lowdown on all the top integrations you need to ‘app your IT game’💪🏼!Efficient user provisioning and secure authentication are vital for organizations to streamline IT operations and safeguard data. If your organization is using Azure Active Directory (AAD) as the single source of truth for user information, this integration is for you!Freshservice + Azure Active Directory (AAD) Provisioning provides a unified view of your essential user data in your service desk instance. You can enhance user authentication and user provisioning for your service desk by synchronizing data such as users, locations, groups, security, applications, permissions, and custom attributes from AAD to Freshservice. How does the integration work?🤔Automatic User Creation and Sync: Once a user is assigned in AAD, Freshservice automatically creates the requester/agent based on

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paddyb79
Apprentice
1 day ago
radhika.narayanan
Community Manager
radhika.narayananCommunity Manager
published in Apps and Marketplace Integrations

Enable fast, secure, and reliable remote support with Freshservice + TeamViewer👩‍💻🌍

Hello folks!👋🌟In this episode of "Appsolutely Connected with Freshservice," we're diving into the crucial realm of remote IT support, a challenge many organizations face as the world embraces remote and hybrid work environments. 🌍⏰How can IT professionals swiftly diagnose, resolve issues, and provide top-notch services without the luxury of being physically present?Enter Freshservice + TeamViewer, the integration duo designed to provide reliable support and services without interrupting productivity. 🌟How does this integration work? Remotely Access and Control Devices: The Freshservice + TeamViewer cross-platform solution empowers IT agents to swiftly access and control any employee's device. No more downtime - technical issues are resolved within minutes.  Real-Time Guidance for Applications: Provide employees and end-users with instant guidance for configuring and using corporate applications. No more waiting for support - see productivity soar with real-time assistance. Smooth O

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Community Debut
5 months ago
radhika.narayanan
Community Manager
radhika.narayananCommunity Manager
published in Apps and Marketplace Integrations

Track and manage assets with Freshservice + Intune🔄💻

Hello folks!👋We are back with another episode of Appsolutely Connected with Freshservice—your weekly guide on exploring game-changing integrations for your service desk operations. Ever felt like you're in an IT maze, struggling to navigate the web of devices, apps, and their health status? The complexity of this challenge often results in delayed issue resolution and potential disruptions to end-users' productivity. Freshservice + Intune lets you efficiently manage and troubleshoot devices while ensuring your service desk operations are top-notch is top of mind. This integration lets you sync discovered apps, mobile, and computer devices managed on Intune within Freshservice asset management, offering a comprehensive view of your entire device landscape. 🌟What can you achieve with this integration? One-Stop-Shop for Asset Managers: Get a consolidated view of all devices and their information fetched from Intune, accessible in Freshservice. Insights into Asset Health: Gather detailed

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sbrasser
Community Debut
1 day ago
radhika.narayanan
Community Manager
radhika.narayananCommunity Manager
published in Apps and Marketplace Integrations

Streamline and accelerate change management with Freshservice + Clone Change 🛠️🚀

Hello folks!  Ready for another episode of "Appsolutely Connected With Freshservice"? In this third installment, we're unveiling a tool that will streamline your change management experience.  Ever had to deal with change requests that seem like déjà vu? You'll be thrilled to know that with Freshservice + Clone Change integration, those repetitive change requests just became a breeze. If an initiator requests a change that is similar to a change request that you have completed earlier, you can clone the completed change request, modify the required details, and reuse the change request. Freshservice + Clone Change lets you clone all your Change Requests (CR) in one go. You can also clone tasks, assets, and attachments as needed, giving you full control over your change management.  🔄 Clone planning fields: You can replicate planning fields from previous change requests.📎 Clone attachments, tasks & assets: Save time by cloning not just the request but also related attachments, tas

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zachary.king
Skilled Expert
5 months ago
radhika.narayanan
Community Manager
radhika.narayananCommunity Manager
published in Apps and Marketplace Integrations

Experience conversational, zero-touch IT support with Freshservice + Microsoft Teams 🤖Blog

Hello everyone! Welcome to the first episode of "Appsolutely Connected With Freshservice" – your ultimate guide to top apps that can supercharge your service desk efficiency. 🛠️💼Today, we're diving headfirst into the exciting world of Freshservice + Microsoft Teams integration. Get ready to discover how this duo can take your service desk to the next level!🤝🌟🌟The challengeIn the digital age, employees expect instant help and self-service options, just like in their consumer lives. From online shopping to virtual assistants like Siri or Alexa, they've come to demand a seamless experience.This shift in consumer expectations has significantly influenced their demands regarding IT support within the workplace. They want the same instant assistance and self-service capabilities, and traditional IT service desks may not always meet these expectations.💡Modern problems require modern solutionsOrganizations are embracing chatbots and AI-powered Virtual Agents to meet employees' high expec

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B
Skilled Expert
1 month ago
radhika.narayanan
Community Manager
radhika.narayananCommunity Manager
published in Apps and Marketplace Integrations

Appsolutely Connected: Explore the World of Freshservice Integrations

Hey there!Exciting news for Freshservice Enthusiasts 🎊We're thrilled to introduce a brand-new series that's about to revolutionize the way you use Freshservice – “Appsolutely Connected: Explore the World of Freshservice Integrations.”In this upcoming series, we will shine a spotlight on the top Freshservice integrations, diving deep into their use cases and key benefits. Our goal is to show you how these integrations can empower you to deliver outstanding IT support, boost productivity, and elevate your overall service desk game.🔮Start exploring our series:⭐ Episode 1: Experience conversational, zero-touch IT support with Freshservice + Microsoft Teams ⭐ Episode 2: Say goodbye to ticket duplication woes with Freshservice + Clone Ticket ⭐ Episode 3: Streamline and accelerate change management with Freshservice + Clone Change⭐Episode 4: Master your time and tasks with Freshservice + Office 365 Calendar⭐Episode 5: Seamless user management with Freshservice + Azure Active Directory Provi

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sunflower36002
Community Debut
6 months ago
radhika.narayanan
Community Manager
radhika.narayananCommunity Manager
published in Apps and Marketplace Integrations

Improve asset identification with Freshservice + Asset Label Designer🏷️✨

Hello folks!👋🍂Coming out of the Thanksgiving feast and diving back into the tech world? We've got a post-turkey treat for you on this episode of "Appsolutely Connected with Freshservice" — your go-to guide for apps that turbocharge your service desk efficiency. 🛠️Ever had that sinking feeling when your inventory doesn't quite match the records? You’re juggling a ton of tech assets everyday—computers, servers, gadgets, you name it. Keeping tabs on them all can be a bit like trying to catch a swarm of bees—chaotic and prone to a few stings.So, how do you ensure every device is easily recognizable, data accuracy is at its peak, and operations run seamlessly?Freshservice + Asset Label Designer provides a visual, scannable system, streamlining operations and ensuring precise data for informed decisions and IT compliance.🏷️🌟What can you achieve with this integration? Efficient and Accurate Asset Identification: Improve data accuracy by labeling assets with barcodes. Automation of data c

1342
ChBing
5 months ago
radhika.narayanan
Community Manager
radhika.narayananCommunity Manager
published in Apps and Marketplace Integrations

Say goodbye to ticket duplication woes with Freshservice + Clone Ticket 🚀

Hey there, Freshservice folks!Welcome back to the second episode of "Appsolutely Connected With Freshservice" – your trusted source for ramping up your service desk efficiency with top-tier app integrations. 🛠️💼 Today, we're delving into the Freshservice + Clone Ticket integration.  Are you tired of endless manual ticket updates and duplication? Well, we've got your back! 🤝  Freshservice + Clone Ticket is here to make your ticket management an absolute breeze. Ticket cloning expedites your resolution when inquiries are repetitive. IT agents can simply select the ticket type and auto-populate ticket fields for recurring question types, thereby cloning any ticket with a single click. Easily create copies of service requests or incident tickets in Freshservice while retaining crucial details like titles, statuses, descriptions, agent and requester names, attachments, tasks, and assets. ⭐ What can you achieve with this integration?Ticket cloning is a crucial step in reducing time to res

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J
Contributor
6 months ago
radhika.narayanan
Community Manager
radhika.narayananCommunity Manager

Release Notes - 03 January 2020

Product EnhancementsAgent Groups: Agents who require access to supervise tasks or gain information can be added as Observers and contribute to the group’s purpose without disrupting the activities of the group’s core Members. This way, only Members can be assigned tickets and take part in the Round Robin ticket assignment. Learn more.Lookup Fields: Admins can add a lookup field to a service item form and create forms which document different field types (locations, assets, reviewers or approvers) by referencing existing data within their service desk. Learn more.Workflow Automator:The Event, Condition, and Action pop-up windows will now appear from the right, as a side-pane window for enhanced user experience.Current Date and Time, Reporting Manager, and Department Head can be added as placeholders while creating workflows using the Workflow Automator.Agents can now define the Reporting Manager and Department Head while adding Conditions across all types of workflows to eliminate redun

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radhika.narayanan
Community Manager
3 years ago
radhika.narayanan
Community Manager
radhika.narayananCommunity Manager
published in AI & Bots

[Contest Alert] Paws At Work!

​​​​Take Your Dog to Work Day is on June 25th and we want to celebrate this virtually with you, and most importantly, your dog. Freshservice is celebrating "Take Your Dog to Work Day" with our in-house AI pup—Freddy who helps all our IT agents do their best work and boost their productivity. Do you have a four-legged loved one in your life? We’re running a week-long contest to give your canine friend a chance to win a special goodie basket. To participate in the contest, all you need to do is: Post a picture or a video with your dog on Twitter Tell us one [p]aw-some trait about your dog  Tag us @freshserviceapp with #ITMadePAWssible Join us in this celebration by showing off your furry friend. Send us your entries by June 25th and we will announce three lucky winners on June 28th.

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A
2 years ago
radhika.narayanan
Community Manager
radhika.narayananCommunity Manager
published in Apps and Marketplace Integrations

Master your time and tasks with Freshservice + Office 365 Calendar📆

Hello IT enthusiasts!👋Welcome to the fourth episode of "Appsolutely Connected With Freshservice" – the series that keeps you in the know about the top integrations that can supercharge your service desk. 🛠️💼Ever find yourself juggling tasks, meetings, and a heap of tickets? The Freshservice + Office 365 Calendar integration is for you! 📅✨Keep your calendar top of mind without leaving Freshservice. Here’s why this integration is a game-changer for your service desk experience:📊 Seamless SyncImagine having all your project tasks, problems, changes, and meetings perfectly synchronized and accessible within Office 365 and Freshservice. No more swivel chairing between platforms to check your schedule, pending tasks, or tickets. 🔔Timely RemindersSet reminders for service desk activities and receive push notifications on your Office 365 Calendar mobile app. Say goodbye to missing important deadlines or meetings. 🤝Meeting MagicEver needed to schedule or join a meeting while working on a

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radhika.narayanan
Community Manager
5 months ago

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