Using Freshservice

Hi All. I’m trying to improve our asset management using the Freshservice discovery probe / tools, and found out that only LAN Port MAC address captured automatically.Since we hope this tools could be used for another improvement, we hope that we also could get the WiFi adapter MAC Address.Is there any way we can capture WiFi adapter MAC Address using this tools?

Have you ever wished Instagram offered more privacy settings, an ad-free interface or direct photos and video downloads? If so, you may be wondering how Instander APK differs from the official Instagram App. What special features does this modified version have that instagram doesn’t, and why are so many users moving to it? Let’s explore what Instander APK is and the reasons Android users now favour it.The ability of Instander APK to give users complete control over their instagram usage is one of its most notable features. It changes the way users interact with content on the platform by enabling high-quality media downloads and blocking intrusive advertisements. In contrast to the official app, it gives users more freedom and fewer limitations when using Instagram.The hidden privacy settings in the Instander APK are another intriguing feature. Users can zoom into profile pictures for a closer look, disable typing indicators in chats and view stories without being noticed. The app is

We are fine tuning our end user experience.  AAD SSO is working.  Problem is my users are lazy and when presented with the default Home Page they will click on the Report an Issue button instead of clicking Login link to to view all of the Home Page Cards.  Is there a way to have Fresh Service automatically attempt a user SSO login before displaying the Home Page?  I’ve looked around and searched online with no success.  Any help is appreciated. 

Does anyone utilise Freshservice for the kind of scenario wherein the ticket is initiated by an agent and requires a requester’s input?  If so, what is your approach?   An example of such a scenario: Conducting a user account review for a system, so an IT system owner (an agent) will ask department heads (requesters) to review a list of user accounts and the permissions assigned, confirming that they are correctSome approaches I thought of:Initiating a ticket and sharing it with a requester?Initiating a ticket on the requester’s behalf and setting the status to ‘Pending’ ? Any ideas are welcome, thanks !

In the world of customer experience, authenticity and storytelling matter more than ever. I recently came across Elizabeth Poett Net Worth, which dives into how a seventh-generation rancher built a brand that blends heritage, hospitality, and media. Her journey offers insights into building trust and emotional connection with audiences — something we all strive for in CX. Worth a read if you're exploring brand-building strategies rooted in personal legacy.

Hi everyone,I’ve been researching ways to protect and improve a company’s digital presence, and I’m curious about the most effective approaches to Online Reputation Management.Specifically, how do businesses handle negative reviews or misleading content that can harm their image? I’ve heard about various tools and tactics, but I’m unsure which strategies are most reliable.Also, I’m interested in hearing real-world examples of Reputation Repair, how brands successfully recover from damaging online incidents.Any advice, case studies, or best practices would be greatly appreciated.

I feel like it used to be very straightforward to get assistance with this software. We clicked on the question mark button in the agent interface and could raise a support case with Freshworks support. This morning I’m just trying to open a case about an audit issue and there seems to be no way to do this anymore. Its concerning that a company that builds support software seems to be losing their way in terms of how to actually deliver support. Has Freshworks removed enterprise support from their enterprise customers or has someone just moved my cheese? How do I open a case with them? 

We just had the new Journeys module onboarded to our Helpdesk. I created a Sandbox duplicate of our production environment and began setting up the Journey. When I go to publish it I keep getting an error message saying that I need to assign a Workspace for the Journey. I select the HR Workspace and click Save…. and nothing happens. I click Save over and over and nothing happens. I think, well Onboarding and Offboarding were wonky in the Sandbox to the point I couldn’t use them, let’s try it in production. Same result. Anyone else getting this problem?   

Hello, when a requester requests a service for someone else - and this person (mail address) is not yet a requester (account) - a new requester account gets created automatically. How can I disable this behaviour? Our requesters base on Active Directory. If requests can create requesters by themselves our workflows break (those users don’t exist in our AD for example) etc. and we loose control. That is a very big problem. Does anybody know how this works?Greetings

Please, someone tell me that I can export the DAYS and DAYS worth of work I did in Analytics / reporting from our Sandbox into our new Production environment.  I spent at least a full work week on Analytics over the past 6 months while I was building out our entire Production Environment and cannot fathom that I won’t be able to move them from the Sandbox to our new Production. Custom objects too? We cannot export custom objects to production?  Someone please tell me that I am just missing something. We are slated to GO LIVE on MONDAY with Training and this is going to have me working around the clock between now and then.

If I have a freshservice setup with three workspaces: ITHRFacilities Currently the service desk has the standard “Raise an issue” card, and if the requester selects it, they go to the ticket form, where they have to select the workspace in a dropdown. I would like instead to have a widget that has an clickable image or button that says “Raise an HR ticket”, “Raise an IT ticket”, “Raise a facilities ticket”. These will go straight to the specific workspace version of the form.   

FreshService within Edge, on Win11: When you add one or two columns in the list view (whether it is tickets, changes or anything alike) the list becomes too wide for viewing. This causes a horizontal scroll bar. However, this scroll bar is displayed below the lowest item, which in many cases (with more than approx 30 items) out of view.  This on top of that the list is scrolled using the main scrollbar of Edge of the site, and the List Filtering has it's own vertical scroll bar, makes that we now have 3 scroll bars (two vertical ones next to each other, and one scroll bar out of sight). The result is:if I want to see more content (vertically) i have the outer vertical scroll bar if i want to set other filters, but do not want to scroll the list content, i have the innter vertical scroll bar if it want to see more content (horizontally) i have to first scroll the outer vertical scroll bar all the way down, then scroll horizontally, and then scroll back up again to see the original items

Hi all looking for a way to cleanup the shop a bit. i have tons of items - mostly with long nameis there a way to change the layput like with a CSS?a list-view wo be great for the shop  

 Looking to streamline your healthcare practice? Explore our Virtual Medical Assistant Services designed to support doctors, clinics, and medical offices across the U.S. Our trained Virtual Medical Assistants (VMAs) handle critical administrative and clinical tasks—such as patient scheduling, EHR documentation, medical billing, and insurance verification—so you can focus on quality care.With expertise in HIPAA compliance, telehealth support, and electronic health record (EHR) management, our assistants ensure complete data security and operational efficiency. Trusted by physicians and healthcare organizations, these services align with industry standards like HL7 and HITECH Act, enhancing interoperability and confidentiality.Whether you’re a family practice, dental clinic, or mental health professional, our virtual support helps reduce costs, improve patient satisfaction, and increase workflow productivity. Experience the future of healthcare management with intelligent, reliable, and

If you’re someone who loves peaceful, intelligent, and affectionate pets, the Russian Blue Cat might just be your ideal match.This graceful breed is known for its shimmering blue-gray coat and vivid green eyes. What makes it truly special is its gentle and quiet nature — perfect for people who work from home or live in apartments.I’ve recently been learning more about their behavior, grooming needs, and personality, and I’m amazed by how easy they are to care for. Has anyone here ever raised a Russian Blue before?What’s your experience with their temperament and how do they adjust to new environments? Let’s share some tips and insights for new cat owners who are considering adopting this beautiful breed.

Hi everyone,I’m considering attending the upcoming Independent Sponsor Conference and wanted to get some feedback from those who have participated before. How valuable do you find the networking opportunities and panel discussions?Are there particular sessions that stand out for learning about deal sourcing or fundraising strategies? I noticed that McGuireWoods is hosting one of the key networking events. Does anyone have experience with their involvement or the kind of connections made there?I’d love to hear tips on making the most of the conference, especially for first-time attendees seeking meaningful industry contacts.

Hey everyone! 👋With the launch of Community 2.0, the layout, navigation and support model have all changed (more targeted product areas, new events calendar, deeper SME engagement). community.freshworks.com+1I’m curious: What one change in the new structure has helped you the most in discovering answers or engaging with peers? What’s one frustration or barrier you’ve hit because of the redesign? How do you think the community could evolve further to support your learning, networking or product-use cases? Would love to hear real experiences—both wins and “still needs work” moments. Let’s compare notes and help each other navigate the new setup!

AICAR (5-aminoimidazole-4-carboxamide ribonucleotide) is a potent and widely used AMPK activator, employed in metabolic, cellular energy, and signal transduction studies. It is cell-permeable and acts to elevate intracellular ZMP (an AMP analogue), thereby activating AMPK and downstream catabolic pathways such as fatty acid oxidation and glucose uptake. In research settings, AICAR is used to explore mechanisms of energy homeostasis, mitochondrial function, insulin sensitivity, and cell stress responses. Though primarily known for its AMPK-dependent effects, some studies report AMPK-independent actions in certain contexts, so careful experimental controls are recommended

I want to configure our company servicedesk shared mailbox (Microsoft 365) in Freshservice without entering credentials. I want to use Oauth2.0 to achieve that but cannot find the option while configuring that mailbox in Freshservice. Is this because we have version 2025.R05L.04? In what version does Oauth2.0 become available? We have a starter plan.

I am starting on our portal and I am seeing 2 different things. On the preview I can see all the cards that I want on our live portal page, but when I save and publish it does not show the same cards on the live portal page. I have checked permissions and those are set. A few of these are the default cards that are on the page to begin with.

Are child tickets supposed to close when the parent ticket’s status moves to closed? Is there a way to keep this from happening?We created an onboarding service item some time ago (before the onboarding module was available, something we will be moving to). We bundled other service items within this ticket, having them create child tickets when selected. We noticed recently that when the parent ticket’s status moves to closed, the child ticket, regardless of its status, automatically moves to closed as well. Our Closure Rules look to be set up correctly for service requests. Is there a way to keep the child ticket open when a parent ticket is closed?

Most Windows operating system users are anticipating the Windows 12 Release Date and are curious to know about its features and experience.   The most recent version currently in use is Windows 11, and users are anticipating Windows 12. It is anticipated that the new version will be more sophisticated and integrate AI.   Microsoft hasn't, however, confirmed when this new version will be officially released. As a result, every piece of information that circulates online is either leaked or humorous.  It is expected to be released in late 2025 or early 2026, based on predictions from industry experts and a variety of online sources.  The fact that Windows 10 will not go on sale in October 2025 is another factor contributing to the late 2025 estimate. Because of this, it might take some time for all users to switch to the new versions. For this reason, the most recent version is anticipated to be released at the beginning of 2026. Since the most recent version of Windows was released in 2