Using Freshservice

Apologies if this has already been asked, haven’t found anything related in the search results. Is there a way to prevent my agents from being able to see the Satisfaction Survey responses in tickets? Currently it gets put into the ticket as a reply and emails the agent to tell them a response has been received. I don’t want my agents to be able to see the responses or results of a satisfaction survey because I have a requirement to review responses and make sure they are genuine and not likely to have a negative impact on my agents just because an end user feels like being mean.

Are there any widgets or steps on how i can make the status page visible when staff access the self service portal? Ideally i would like to see fif this can be linked to the service catalog

Hello,I am looking for a way to merge 2 separate Freshdesk organisations into 1 organisation.We've taken over a company who has also a Freshdesk subscription and now i want to migrate this subscription into out subscription. Is this a manual thing or it there a migrationtool available?Thanks for answering.

Hi, very new to Freshservice.I’m trying to associate impacted services to a ticket, however there obviously aren’t any services.Now, I can’t figure out for the life of me where to add these services that should show up in this list.I have some “services” in my service catalog, but I’m assuming that shouldn’t be a part of this.

Hello everyone,There are two levels in the service catalog: You have the service categories, then you have your service items. But what if we want to add another level/levels for more granularity? Is it doable in Freshservice?

Hi everyone 👋I wanted to share a quick use case of how our educational project uses Freshdesk to streamline communication with students applying for scholarships.At Oasis Scholarship, we receive hundreds of questions from students about eligibility, required documents, and application status.Using Freshdesk, we created simple ticket categories for each type of query — like “Application Help,” “Documents,” and “Deadline Info.”This has helped us: Automate responses to common questions Track unresolved student tickets faster Maintain transparency and consistency across multiple support agents It’s been a huge time-saver for our small education-focused team.Has anyone else used Freshdesk or Freshchat for managing student or educational communications?Would love to hear your automation tips or workflow improvements!Thanks,

We just had the new Journeys module onboarded to our Helpdesk. I created a Sandbox duplicate of our production environment and began setting up the Journey. When I go to publish it I keep getting an error message saying that I need to assign a Workspace for the Journey. I select the HR Workspace and click Save…. and nothing happens. I click Save over and over and nothing happens. I think, well Onboarding and Offboarding were wonky in the Sandbox to the point I couldn’t use them, let’s try it in production. Same result. Anyone else getting this problem?   

Hi, I’d like to know if it is possible to create a dynamic section for a custom field which already has a dynamic section added to it in a service item form. I am unable to add nesting dynamic fields and there seems to be no solution article supporting this requirement. Any workaround will also be helpful !!

Is there  a way to remove the popular items feature in the service catalog?  our users are creating generic service requests because thats one of few options on the popular items list over using a form for their specific request

The Streaming app is an Android-based application designed primarily for mobile devices, offering access to live television channels, movies, series, and sports content. It is not natively compatible with Windows or macOS operating systems. To run it on a PC, an Android emulator is required, which simulates an Android environment on your computer. This method ensures compatibility while providing a larger screen and improved performance over mobile devices.Popular emulators include BlueStacks, MEmu, and LDPlayer, all of which are free and reliable options. The process is similar across these tools: download the emulator, install it, obtain the Streaming app APK file, and install the APK within the emulator. Note that this Streaming app is a third-party application, so downloading the APK from reputable sources is essential to minimize security risks. Always scan files with antivirus software before installation.

On Stream is an Android application that grants free access to a massive collection of movies, shows, live channels, and more.OnStream APK allows users to access a vast collection of movies and TV shows without having to pay a subscription fee. The app is compatible with Android TV, FireStick, and Android devices and offers high-definition streaming with multiple subtitle options.Overview of OnStreamOnstream app is a free Android streaming app that allows you to watch movies, TV series, live TV, and sports without having to register or subscribe. It is downloaded as an APK from websites like onstream.Chromecast support and external player compatibility are among the features. Because of the possible copyrighted content, its legality is in doubt. Source: https://theonstreams.com/

Hi everyone,I’ve recently launched a new platform called My Royal Dream APK (http://myroyaldreamapk.com/) that lets users build and explore immersive 360° visual scenes and VR experiences. I’m exploring how to best integrate it with community support workflows and user feedback loops. I’d love your thoughts on: What features you would expect from a user-community/forum tool for 360°/VR content creators? How do you gather user feedback on new media apps/platforms and turn that into product improvements? Any advice for promoting a user-generated content platform in a niche market (VR / 360° creation) while ensuring support and engagement?

I am revamping our Onboarding with the new module, but there is no option for the stakeholders to deny an onboarding request. It doesn’t happen often, but occasionally our stakeholders will deny a request due to incorrect information or other reasons. That option is not available on the page they are sent to in the new module, only ‘Approve and Submit’. Is there a way to give them the option to deny the request and not create all of the child tickets once submitted as a denial?

I’m trying to find a way to create custom fields in the location object.  We support a lot of locations, and the only solution we’ve found to track what systems are running at each location is using a 3rd party CRM as the FreshService tool doesn’t seem to allow this.  Is there a way to create custom fields in the location object, or is this on the roadmap anywhere?

Curious if anyone has utilized the Tenable Connector App within Freshservice. We are working with the app in our Sandbox and attempting to configure the Recipe’s, but are running into exceeding the 500 tasks allotted.  For testing, we are wanting to trigger creating a ticket for Critical notifications from Tenable. I’ve been scouring the web and Youtube to see if any further explanation of how to configure these aside from setting the Task window to once a week to run the recipe.Any insights or helpful places to look would be appreciated.  

We've been using freshdesk to handle user queries for our gaming platform stumble guys modded version game where users often need quick support related to gameplay issues, update or access problems.I wanted to ask:What are the most effective ways to reduce First Response Time (FRT) in Freshdesk?More specifically: Any automation workflows you recommend? Does integrating Freshchat significantly help? Can we create response time SLAs by issue type (e.g., tech support vs. account help)? Would love to hear what’s worked best for other fast-moving businesses, especially in digital or entertainment industries.Thanks in advance!

Hi, i have an onboarding journey. After someone has canceled one of these, I want to open a ticket for the it support, so that we can delete the user in our Active Directory. Does anyone here have any ideas on how I could implement this?

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Hey everyone. So, I’ve got the WhatsApp Plus integration set up with Freshsales Suite CRM, and I’m able to test campaigns using WhatsApp Plus templates without any issues. However, I’m wondering if there’s a simpler way to send WhatsApp Plus messages directly to a contact without going through all the steps like creating a segment, setting up a journey, and waiting for triggers. Is there a way to just click a button, kind of like sending an email or SMS, to send a message via WhatsApp Plus Activador?Any easy solutions would be really appreciated

Hi All,I've been trying for some time to integrate custom attributes from an Active Directory (AD) user into a custom field in Freshservice.  I'm using two specific attributes from AD, which are successfully displayed in another application—so I believe the issue lies within the Freshservice Enterprise App configuration.Could someone please share a screenshot of a working setup where this integration is functioning correctly?Thanks in advance for your support!Best regards,

Hi, I’m trying to use a dropdown field in a Service Catalog item that references a data source (Locations). My goal is to use this dropdown value in Workflow Automator conditions, specifically to route tickets based on impacted regions.However, when I select the catalog item in Workflow Automator, I can’t find the dropdown field under conditions. I tried using Impacted Locations instead, but the mapping didn’t work as expected.Does Workflow Automator support conditions based on dropdown fields that reference a data source? If not, what’s the recommended approach to achieve this? 

You can easily do that using android multitool. It allows you to decompile, sign and recompile apk. If you want to see source code, then you should use dex-to-jar converter and convert your app to jar file.APK Sync