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Replies posted by sukanya.arunachalam

12 Replies

M
Apprentice
mchristiansonApprentice
posted in Archives - Freshdesk

Cant save PDF report from Chrome

Hello folks,I just thought I can jump in and can give in a little bit of context on why this issue is present in the first place.So, "Save as PDF" doesn't work because, we are using REST architecture and none of our pages can have the extensions like .PDF, .HTML, etc.  Now, if  you are wondering why Chrome allows you to save other PDF files without an issue here is the clarification for that ->Chrome allows you to save the files that has .PDF as extension on the browser URL. If that is not available, then, the Save option will not be effective.This is the issue that we're facing currently and hence addressing this immediately would be a little difficult.In the mean time, you can try out FireFox and I believe you will not have any issues. Also, the print option would help. Please feel free to share your thoughts and suggestions. Thanks,Sukanya

2
sukanya.arunachalam
Top Contributor
9 years ago
J
Apprentice
jimmy_11004Apprentice
posted in Archives - Freshdesk

How do I use Freshdesk for proactive customer correspondence?

Hello folks,I know you guys have been waiting for a while and I thought helping you with the compose email FreshPlug at this instance will really make you happy. So, here are the steps -> This FreshPlug will give you a "Compose Email" button in the contacts page using which a ticket can be created and an email will be sent to the customers using a Dispatch'r. There are a couple of things that are to be done before the New freshPlug is actually placed and they are,Create a custom Type named as "New Email" under "Type" ticket fieldCreate a "Dispatch'r" rule as attached in the screenshot and note that the created rule should be placed on top.Use the FreshPlug code in the "Compose Email" (refer to the attachment) and create a FreshPlug under Admin -> FreshPlug and make it to available in the "Contacts" page.That should help you achieve the scenario stated above. Feel free to let us know your feedbacks and suggestions. That will really help. Thanks,Sukanya

11
aravind.sundararajan
Skilled Expert
7 years ago
Y
Apprentice
yasaswini.balasubramaniamApprentice
posted in Archives - Freshdesk

Pipedrive Integration

Hello, Thought this piece of information shall help. Regarding the preview, it's not a sandbox mode where we have sample ticket data that gets displayed as such and hence, the preview wouldn't work. Being precise, ticket object is not actually present, so reference to ticket object attributes will not return any data. It would definitely work on the ticket details page for now. Having said that, we will try our best to make this, a native integration of ours. Thanks.

9
R
Community Debut
8 years ago
A
Contributor
asim.khattakContributor
posted in Archives - Freshdesk

Public note added to tickets when different Users respond to forwarded emails from ticket

Hi Everyone,    As mentioned by Asim Khattak, the recent fix that was deployed has sorted this issue. Hence, when an email is forwarded to a list of users and when they now respond to that forward, it will definitely be appended as a private note, thus fixing the question in place.    Regards,   Sukanya

18
sukanya.arunachalam
Top Contributor
7 years ago
C
Apprentice
cat.mcgintyApprentice
posted in Archives - Freshdesk

Change default behaviour of Reply button to NOT Reply All

Hi Everyone,    The app suggested by Thanos works like a charm and no doubt when I say, this will definitely be helpful for many such users. Kudos to Thanos for your efforts.  Regards, Sukanya

3
sukanya.arunachalam
Top Contributor
7 years ago
T
Contributor
thanos.massiasContributor
posted in Archives - Freshdesk

When company is changed for a contact, old company name persists in existing tickets

Hi Everyone, This is more of a behavioural change rather an issue considering a few scenarios like a customer being moved to a different/new concern or a reseller working for different companies at a time. Hence, only tickets created after the change will be mapped to the new company records whilst the old records will remain the same for reporting purposes.Regards,Sukanya

11
A
Community Debut
3 years ago
D
Contributor
d.nieuwendijkContributor
posted in Archives - Freshdesk

Language recognition fail: requestor notification in wrong language

Hi Daniel,  Thanks for taking time to point this out. We understand your perspective and we wanted to let you know that we've added this to the bugs list. As to what you've said, the notifications jobs time limit will be adjusted so that the language recognition is proper and complete.  We will keep you posted when the enhancement is made and when this is fixed.  Regards, Sukanya

4
aravind.sundararajan
Skilled Expert
7 years ago
Andy Brevitt
Contributor
Andy BrevittContributor
asked in Freshdesk – Manchester User Network

Agent Performance Report

Hey Andy,  Good to hear from you. Like Adam had mentioned, would you be able to drop us (support@freshdesk.com) an email with the mismatch you see and we should be able to take it from there?  Thanks, SukanyaLead - Customer Success Engineer , Freshworks

9
Andy Brevitt
Contributor
1 year ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in API and Webhooks

Ask me Anything: Live Q&A on API's and Custom ObjectLIVE Q&A

@Karl.Richardson We understand the importance of the Steps app and are in touch with the marketplace teams to build similar ones or re-modify the existing ones. In the meantime, wanted to check with you to see if this will help -  https://zapier.com/apps/freshdesk/integrations/todoist/3260/create-todoist-tasks-from-new-freshdesk-tickets. Let us know if not. 

49512
Umar Akbar
Contributor
8 months ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in API and Webhooks

Ask me Anything: Live Q&A on API's and Custom ObjectLIVE Q&A

@KannanSimplr Could you help me with additional details on if the agents are performing Delete operations on the tickets or on the contacts? 

49512
Umar Akbar
Contributor
8 months ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in API and Webhooks

Ask me Anything: Live Q&A on API's and Custom ObjectLIVE Q&A

@moe72 Sure, let me check. Could you help me with the details of the call, please? It generally happens when the host request headers are not in tact.

49512
Umar Akbar
Contributor
8 months ago
ehusband
Apprentice
ehusbandApprentice
asked in Apps and Marketplace Integrations

Freshdesk information not present in Zapier

We’re looking into the issue as we speak, please do bear with us till we come back to you with the next steps on how to navigate the above scenario. 

4
Juliana Rozario
Community Manager
22 days ago

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