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Replies posted by Dominic Dilip

7 Replies

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Newest first

TlekApprentice

asked in Automations

Trying to connect via API without success

Hi,Hope you are well,Can you try specify the authentication as “Basic Authentication” and the user name will be the API key and password is “X” . Also please use the default FS URL in your End Point

NaniPTApprentice

asked in Apps and Marketplace Integrations

BambooHR data into Freshservice

Hi,You can use REST API’s to get this done. Below is the documentation for the samehttps://api.freshservice.com/v2/#requesters

tzinserApprentice

asked in Project and Workload

Project Resources

Hi,The user you are trying to add to the project must be part of the system either as a Requester/Agent. Only then the system would be able to track their activities. But can you elaborate the implications on why this consultant should not be in the system as a requester at least?

JTAVOLAROSkilled Expert

asked in Automations

bug report: multiple Approvals to same person do not display

Hi,Can you please send a screenshot of this issue to support@freshservice.com and they will look into this issue .Regards

gdavid16Top Contributor

asked in Portal/Knowledge Base

custom page

Hi,You can create a separate web page outside of Freshservice and then link that URL in the Freshservice portal . But as a functionality to have a separate Freshservice web page on the portal is not available. Regards

tkerebelContributor

asked in Apps and Marketplace Integrations

Does FreshRelease still exist ?

Hi,FreshRelease is now part of the Freshservice Product and not a standalone product. Regards

paddyb79Apprentice

asked in Automations and Workflows

BulkUpdate Requestor in FreshService Ticket

Hi,You can achieve this by using API’s . Please reach out to Support@freshservice.com for more clarificationshttps://api.freshservice.com/v2/#update_ticket_priority Regards

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