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Replies posted by mfedele

6 Replies

raymondcanilao
Skilled Expert
raymondcanilaoSkilled Expert
asked in Ticket & Workflow Management

Question about workflow : Placeholder Item Description

Hi Raymond, You can insert and use the custom fields of your Service Request (hardware provisioning ) by finding the name of Item in the highlighted field below : if your Item is “hardware Provisioning”, all the custom fields of your SR will display and you could use it in your notifications and/or workflows.  As I know, it is possible to exploit the “Description” field of the Item itself, as the placeholder does not exist, so you cannot add it to your notification.  Hav a nice day !

4
zachary.king
Skilled Expert
2 years ago
raymondcanilao
Skilled Expert
raymondcanilaoSkilled Expert
asked in Ticket & Workflow Management

Question about workflow : Placeholder Item Description

Thanks mfedele. However i have a lot of hardware SR. It is tedious to have condition block per SR item.  Maybe i did not understand your need in your first post ? … or maybe my answer was not clear you can add placeholders description from each Item :   If it is tedious for you to modify all your workflows and I understand (we manage around 70 kind of devices in hardware Provisoning) you can use Custom Objects to do it simply.

4
zachary.king
Skilled Expert
2 years ago
N
Skilled Expert
NezekiSkilled Expert
asked in Assets

Asset Tags/ Unique identifier for assets / Onboarding to Freshservice asset management

hi @Nezeki !You can choose as unique Value  Asset Tag or Display Name Asset Tag field  Display Name The problem of Serial Number field is that is not a Universal field : it is only available if the Asset is a Hardware asset.So, you do not have the possibility to enforce the unique value on that field.   I hope you find answer in my response.If not do not hesitate to reply or DM me. Best Regards. Mathieu

8
F
Community Debut
1 year ago
N
Skilled Expert
NezekiSkilled Expert
asked in Ticket & Workflow Management

Bug? Additional Items in Contract aren't presented in Software view

Dear Nezeki, I have the same behaviour on my side…It seams to be a bug in fact.You could open a ticket on support.freshservice.com Mathieu

1
mfedele
Skilled Expert
2 years ago
EricRoeland
Skilled Expert
EricRoelandSkilled Expert
asked in Portal/Knowledge Base

Mulitple portals FreshService

Hello @EricRoeland , You need use your own custom domain to make this work and create a DNS Record on your domains. You can have a look here, it is well explainedhttps://support.freshservice.com/en/support/solutions/articles/193075-configuring-a-custom-ssl-certificate-for-your-helpdesk-portal Have a beautiful day

6
EricRoeland
Skilled Expert
1 year ago
A
Contributor
adbellContributor
asked in Automations

Freshservice API V2 issue with Get Requester ID

Hi @adbell  The Agent who executes the API Call needs to have this role enabled to request Agents List :  

7
Daniel Söderlund
Skilled Expert
1 year ago

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