Question about workflow : Placeholder Item Description

Hi Raymond,

You can insert and use the custom fields of your Service Request (hardware provisioning ) by finding the name of Item in the highlighted field below : if your Item is “hardware Provisioning”, all the custom fields of your SR will display and you could use it in your notifications and/or workflows.

As I know, it is possible to exploit the “Description” field of the Item itself, as the placeholder does not exist, so you cannot add it to your notification. 

Hav a nice day !

Thanks mfedele. However i have a lot of hardware SR. It is tedious to have condition block per SR item. 

raymondcanilao wrote:

Thanks mfedele. However i have a lot of hardware SR. It is tedious to have condition block per SR item. 

Maybe i did not understand your need in your first post ? … or maybe my answer was not clear

you can add placeholders description from each Item :

If it is tedious for you to modify all your workflows and I understand (we manage around 70 kind of devices in hardware Provisoning) you can use Custom Objects to do it simply.