+7Hi All,
as a starter with FreshService a see the option to add multiple portals. This might be an option we like the use.
But I get an error when I enter the URL for this portal. Whatever I fill in generates an error.
So what do I do wrong?
Hope to get some help from you as experienced users.
Regards,
Eric
Best answer by mfedele
Hello
You need use your own custom domain to make this work and create a DNS Record on your domains.
You can have a look here, it is well explained
Have a beautiful day
+14Hi All,
as a starter with FreshService a see the option to add multiple portals. This might be an option we like the use.
But I get an error when I enter the URL for this portal. Whatever I fill in generates an error.
So what do I do wrong?
Hope to get some help from you as experienced users.
Regards,
Eric
Hello,
Could you post a screenshot?
You have enabled MSP mode assume.
//Daniel
+7Hello Daniel,
yes I have MSP mode. And here is a screenshot. Be aware it is in Dutch.😀
+14Just a note change to English in your user profile and you should get the error in English :)
Question if you can use a freshservice.com adress. I would guess that you can’t.
+7Okay. I will try another account. See if that works.
+7Hello
You need use your own custom domain to make this work and create a DNS Record on your domains.
You can have a look here, it is well explained
Have a beautiful day
+7Yes, it worked. It was my mistake to think it needed the xxxx.freshservice.com format.
Thank you all!
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