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Mulitple portals FreshService

  • 10 March 2023
  • 6 replies
  • 130 views

Userlevel 2
Badge +7

Hi All,

as a starter with FreshService a see the option to add multiple portals. This might be an option we like the use.
But I get an error when I enter the URL for this portal. Whatever I fill in generates an error.
So what do I do wrong?

Hope to get some help from you as experienced users.

Regards,
Eric

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Best answer by mfedele 10 March 2023, 13:40

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6 replies

Userlevel 7
Badge +13

Hi All,

as a starter with FreshService a see the option to add multiple portals. This might be an option we like the use.
But I get an error when I enter the URL for this portal. Whatever I fill in generates an error.
So what do I do wrong?

Hope to get some help from you as experienced users.

Regards,
Eric

Hello, 

Could you post a screenshot? 
You have enabled MSP mode assume. 

 

//Daniel

Userlevel 2
Badge +7

Hello Daniel,
yes I have MSP mode. And here is a screenshot. Be aware it is in Dutch.😀

 

Userlevel 7
Badge +13

Just a note change to English in your user profile and you should get the error in English :) 
Question if you can use a freshservice.com adress. I would guess that you can’t.  

Userlevel 2
Badge +7

Okay. I will try another account. See if that works.

 

Userlevel 1
Badge +7

Hello @EricRoeland ,

 

You need use your own custom domain to make this work and create a DNS Record on your domains.

 

You can have a look here, it is well explained

https://support.freshservice.com/en/support/solutions/articles/193075-configuring-a-custom-ssl-certificate-for-your-helpdesk-portal

 

Have a beautiful day

Userlevel 2
Badge +7

Yes, it worked. It was my mistake to think it needed the xxxx.freshservice.com format.
Thank you all!

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