Hey,
I need some help with sorting out our software workflow, and I think we’ve stumbled upon a bug. Whenever a new software contract is created, we can add service items and cost details no problem, but it seems like Freshservice is only using the information from the top row. If I add an item with 1 unit, that 1 unit will show up in the related Software license list.
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/51c27c06-8c58-442f-a3f2-1e01801fce2c.png)
If I then add another Item, and additional units, those do not get added to the software license list. In the first screenshot, it should translate to 1 license in the Software view, and the screenshot below should translate to 3 licenses in the software view - right? Unfortunately, it’s still only showing 1 license available.
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/33cfa0ef-1a87-4c0e-8967-5ed07cd7ca67.png)
When we change the top row to 3 though, that data is sent and in the software license view we can see 3 licenses.
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/de27a86a-1d9a-4be3-baa7-8c2e5622292f.png)
I’m assuming this is a bug since it can obviously receive the number from the top row but not from additional rows. It also works to add separate contracts, but that’s a whole other process that’s not always necessary for us.
Thanks!