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Replies posted by MBraga

4 Replies

MBraga
Top Contributor
MBragaTop Contributor
asked in Portals, Emails & Other Channels

Edit customer portal

Thank’s it works @Keer 

3
Keer
Community Debut
2 years ago
MBraga
Top Contributor
MBragaTop Contributor
asked in Automations and Workflows

Freshdesk - automation

Most of my clients call by phone to report a problem. These are shops that do not use the email channel as the problem requires a particular urgency to resolve, I do not want to send ticket opening / closing emails (many of which do not have an official email)For all requests received via email or chat (via website) or opened directly from the fresh desk online portal, I want to be able to send opening emails and (subsequently) ticket closing emails. Notify Automation 

4
Keer
Community Debut
2 years ago
MBraga
Top Contributor
MBragaTop Contributor
asked in Automations and Workflows

Split business hours

Hi,our opening hours are from 8:30 to 12:30 and from 14:00 to 18:00 from Monday to Friday.It is important for the correct calculation of the SLA that breaks from 12:30 to 14:00 and Saturdays and Sundays are excludedMatteo

2
MBraga
Top Contributor
2 years ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

How are you managing the holiday rush using Freshworks? | Tell us!Conversation

Having as customers of the stores open also, and above all, during the holidays, our support team is as active as throughout the year.Our customers know that their requests are still managed (thanks to the automatic ticket opening response) and can independently monitor the management without having to continually contact the help desk service.We have not yet begun to take full advantage of the knowledge base but we are confident to involve and accustom customers in the course of 2022.

634
Aron12
Community Debut
8 months ago

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