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Replies posted by Gerald

14 Replies

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GeraldSkilled Expert

asked in Employee Onboarding

Employee Onboarding Manager field to Microsoft AD

Hello @Gerald usually the distinguished name is more complex than just the full name. For example (pulled from Microsoft Docs) “CN=Jeff Smith,OU=Sales,DC=Fabrikam,DC=COM”. So are you passing this in the app node for manager? I have found that using SAMAccountName is far easier, and you can use liquid filters to construct your SAMAccountName from the value that is available in your Manager Field from your onboarding request. Here is an example if you use “First Letter of first name and full Last Name” This takes the first letter only of the user’s first name and then appends the full last name. {{ticket.onboarding_request.actor_1.cf_first_name | truncate: 1, ""}}{{ticket.onboarding_request.actor_1.cf_last_name}} Hope that helps! :) Hi Zachary,The built in Manager field on the onboarding form has the name as John Doe. I use the SAMAccountName field for the actual onboard creation; the problem is that the built in Manager field apparently needs to be a SAMAccountName too. Oh I can put th

GeraldSkilled Expert

asked in Employee Onboarding

Employee Onboarding Manager field to Microsoft AD

Hello, My onboarding is working and creating a user in the correct OU in AD. It also fills in most of their information. However, for the “manager” field, if I use their John Doe name it won’t work and throws an error saying that it can’t find such a name. If I use JDoe it works fine, but this field pulls from Freshservice a list of all the managers and is a dropdown on the onboarding form. I’m not sure why it’s not working, because the full name is the distinguished name. In other words, only the SAM account name will work in that field, not the actual name. What am I doing wrong? What you could do is to use the AD node find user using e-mail. From the output you will get the SAMaccountName. You get the e-mail using the PH from the field. Hi Daniel, This is a great idea. I didn’t think of that at all. I will play around with this and see what I can do. Thanks for the response.

GeraldSkilled Expert

asked in Employee Onboarding

Employee Onboarding Manager field to Microsoft AD

Hello @Gerald usually the distinguished name is more complex than just the full name. For example (pulled from Microsoft Docs) “CN=Jeff Smith,OU=Sales,DC=Fabrikam,DC=COM”. {{ticket.onboarding_request.actor_1.cf_first_name | truncate: 1, ""}}{{ticket.onboarding_request.actor_1.cf_last_name}} See the problem with this is that the onboarding Manager field is called {{ticket.onboarding_request.actor_1.actor_2}} There is no last name field. That technique above, except I used | first allowed me to create the SAM name for the account. I may need to just make a separate duplicate field on the form asking for the manager’s first initial and last name. It’s strange that the onboarding module wouldn’t nicely interact with the automation.I’m using the App action with the MS AD-Orch installed.

GeraldSkilled Expert

asked in Employee Onboarding

Employee Onboarding Manager field to Microsoft AD

Hello @Gerald, I’m confident we can find a solution that won’t require you to have your managers enter additional information. Can you give us a little more regarding what the current Manager Field is? Is it a data sourced drop down? or just a text field? Can you share a screenshot of maybe a mock value it gives? Hi Zachary, This is the Freshservice onboarding module. The HR form automatically adds a “Manager” field so that the manager can receive an email for the onboarding request. The way that field is outputted appears to be John Doe (Me) <jdoe@corp.com. I created a separate field on the onboarding form called User Name with it really being the SAMAccountName. There was no way I could see to pull the SAM name from {{ticket.onboarding_request.actor_1.actor_2}} because it is just a full name. I even tried to add an extra step to get username from email address but that has the same issue. There’s no liquid code that I can find which will extract the correct info. I get an error i

GeraldSkilled Expert

asked in Automations

Missing operand expression builder trying to pull start date

It’s strange, my other issue also happened possibly because Freshservice doesn’t work with its own Employee Onboarding Module very easily. I even followed the directions here https://support.freshservice.com/en/support/solutions/articles/50000004100-expression-builder-node and I get either the Invalid return type error or missing an operator error.

GeraldSkilled Expert

asked in Automations

Missing operand expression builder trying to pull start date

Hmm, I checked example the automation that is the Timed event section. It looks like this, you need to select datetime for expected out put. Hi Daniel,Thanks for taking a crack at this. I just tried this and got same issue.

GeraldSkilled Expert

asked in Automations

Missing operand expression builder trying to pull start date

Oh my, it was a whitespace that was the problem I believe. Now it works with datetime or date. Thanks so much for your help.

GeraldSkilled Expert

asked in Automations

Missing operand expression builder trying to pull start date

Now I have no idea. It started again and I changed nothing.

GeraldSkilled Expert

asked in Automations

Missing operand expression builder trying to pull start date

Well here we are two weeks later and FS support has unfortunately been no help. First, I was told to use an expression as above, then an agent told me that was incorrect and to use a web request. I added them as an occasional agent and they added the web request. The due date pulls, but it broke the rest of the automation and formatting, so is useless. Pretty frustrating that I can’t do something as simple as pull a due date and assign it to the ticket from the very onboarding module Freshservice has us use.

Jdurand800Apprentice

asked in How do I....?

Workflow Automator not triggering when Onboarding tickets are created

This is happening to me too, suddenly. The onboarding used to work, but one of the tickets will absolutely not fire from onboarding. The other one works fine. It’s frustrating, because I changed nothing. I’ve found things will often just stop working in Freshservice, unfortunately. Maybe they’re working on the backend or something. I’ve spent the last 2 days trying to get a simple trigger to fire for one of the onboarding child tickets. Here’s how you set it up. This works for one ticket but not the other. “Buggy” is probably the answer.Wow, I recreated this to show you, and it now worked. I am now wondering if it has something to do with this whole Workspaces thing. Not sure if I need to export all the automations to global or what.

GeraldSkilled Expert

asked in Ticket & Workflow Management

Azure Orch - Remove Multiple Groups?

DOH. The answer, for anyone asking this question, is to use Remove User from Groups instead of group. If I had a picture of Homer Simpson, I would put it here.

GeraldSkilled Expert

asked in Ticket & Workflow Management

Azure Orch - Remove Multiple Groups?

Yeah and unfortunately, Azure won’t let you remove hybrid groups that originate in AD, so back to the drawing board.

GeraldSkilled Expert

asked in Getting Started

Auto-created asset/software tickets Employee Offboarding can't be deleted

Still not fixed, eh?

Patrick GSkilled Expert

asked in Workflows and Automations

Web request - API - create a ticket

Wish this would work for me. Copied the exact code from above and the api reference. Tried thisjson But I got this

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