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ramesh.ganapathy_oldContributor

Freshdesk release notes for 13th March, 2017

Here are some notable changes we rolled out to Freshdesk as a part of this week's release.Enhancements (1):Support for making payments to Freshdesk in GBPBug Fixes (5):Bugfix related to the all orders link on the Shopify widget when requester has no open ordersBugfix related to exporting time entires to Freshbooks when multiple time entries are associated with tickets Bugfix related to ticket date field displaying in the wrong format on the print viewBugfix related to the autorefresh ignoring new ticket alerts in the ticket list page when a time range is specifiedBugfix related to the resend activation email button not working for certain users

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3 years ago
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ramesh.ganapathy_oldContributor

Freshdesk release notes for 25th March 2017

Here are some notable changes we rolled out to Freshdesk as a part of this week's release.Enhancements (2):Support for multi-file attachments on all new accountsIncreased file size limit to 20 MB for attachments in incoming emailsBug Fixes (11):Bugfix related to the account export feature not working when archived tickets are present in the helpdeskBugfix related to errors in requestor names while exporting CSVBugfix related to incorrect value shown in group by header within timesheet report Bugfix related to pagination error in timesheet report caused by a removed product Bugfix related to the “view on nimble” links pointing to null domainsEnabled support for Zoho CRM customers in Zoho’s EU PodBugfix related to appending paginated responses when 100+ projects are found on FreshbooksBugfix related to round robin configuration not getting set in certain scenariosBugfix related to the message and demo request buttons not working on the trial widgetBugfix to have supervisor condition chec

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3 years ago
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ramesh.ganapathy_oldContributor

Freshdesk release notes for 12th April, 2017

Bug Fixes (5):Bugfix related to ticket reply drafts disappearing after escaping inline image previewBugfix related to ticket reply drafts disappearing and public notes being added as private note on escape key pressBugifx related to text wrapping issue when tickets get printed from the details pageBugfix related to incorrect page navigation when users click on the auto refresh prompt in the ticket list pageBugfix related to automatic ticket assignment toggle turning off when capping feature is disabled

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3 years ago
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ramesh.ganapathy_oldContributor

Freshdesk release notes for the 6th April, 2017

Enhancements (3):Role based dashboards are now available for trial customersJWT based authentication for API V2Salesforce plus marketplace app now supports ‘Formula’ field for syncBug Fixes (9):Bugfix related the product field (marked as required) being validated during API calls even when it has a valueBugfix related to replies to a forwarded emails getting added as a public noteBugfix in detecting requester information from emails forwarded by agentsBugfix related to fixing a layout issue for RTL in the timesheet reportBugfix related to showing incorrect labels in the timesheet report for dependent and dropdown fieldsBugfix related to dynamic sections not getting populated properly when updated through URL parametersBugfix related to German translations in ticket export and customer portalBugfix related to automations assigning tickets to agents removed from the helpdeskBugfix related to disallowing Dispatch’r rules from getting saved when no actions are specifiedSecurity Fixes (1):I

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3 years ago
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ramesh.ganapathy_oldContributor

Freshdesk release notes for 20th April, 2017

Enhancements (5):All Freshdesk emails will now be parsed by our own service (MIME)Email ticket threading will now function correctly between Freshdesk portalsAll Reports can be filtered by Tags and Dependent drop down fieldsTicket metrics and Tags can now be exported tickets in all Reports after a drill down, to get more context for an adminValidation check for tickets missing required fields on bulk resolve / close on ticket list pageBug Fixes (1):Bugfix related to “automatically assign ticket to first responder” observer rule not working in some cases when combined with the “Send and set as <status>” action on the ticket page.

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3 years ago
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ramesh.ganapathy_oldContributor

Freshdesk release notes for 8th May, 2017

New Features (2):Email delivery failure notification: Enhancement to handle email delivery failures for agent replies and forwards including sending notifications to agents, showing error logs and configuring follow up actions on the observer (this feature is being released in phases)Ability to filter search results on tickets (this feature is being released in phases) Enhancements (1) :Ticket Lifecycle report: Find out how much time your tickets spend in each group or status to understand and improve helpdesk efficiency (this feature is currently in private beta and can be enabled on request)Bug Fixes (2):Bugfix related to callers not being able to view public call notesBugfix related to blocking customer portal access on suspended accounts

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3 years ago
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ramesh.ganapathy_oldContributor

Freshdesk release notes for 12th May, 2017

Bug Fixes (3):Blank box shown when the latest invoice is clicked after trying to edit your planEnforcing Strict Transport Security header checkArchive export fails when product field is a part of the exportEnhancements (1): Print option in archived ticket details page

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3 years ago
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ramesh.ganapathy_oldContributor

Freshdesk release notes for 30th May, 2017

 New Features (1):The ticket lifecycle report is now available for all Forest and Estate customersBug Fixes (8):Bug fix related to feedback widget submissions not going throughBug fix related to timestamp conversion in CSV exportBug fix related to text content in ticket lifecycle reportBug fix related to exceptions when ticket lifecycle report is loadedBug fix related to detecting Hebrew language encoding in incoming emailsBug fix related to ticket details page freeze while reassigning ticket to a group that is outside the current agent’s scopeBug fix related to JIRA integration that caused public ticket URLs to not workBug fixes related to Italian and Arabic languages in the productEnhancements (1):Improved data refresh frequency for all reports (earlier our highest plans had 4 hours) - Forest: 30 mins, Estate and Garden: 1 hour, Blossom and Sprout: 24 hours.

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3 years ago
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ramesh.ganapathy_oldContributor

Freshdesk release notes for 9th June, 2017

Bug Fixes (1):Bug fix related to requester autocomplete not working on filtered search Enhancements (1):Internal group and internal agent fields, that get added as a part of shared ownership feature, are now available in ticket export

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3 years ago
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ramesh.ganapathy_oldContributor

Freshdesk release notes for 26th May 2017

New Features (1):The Mail Delivery Failure Notification feature is now available in all Freshdesk accounts across plansBug Fixes (2):Bug fix related to agents being able to create new scenarios with all or group scope even when they don’t have supervisor or admin privilegesBug fix related to timeouts caused by large html content in incoming emails

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3 years ago
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ramesh.ganapathy_oldContributor

Freshdesk release notes for 20th June, 2017

Features (1):Scheduled ticket activities and properties export - Build custom metrics and reports by scheduling an export of all the updates that were made on tickets on a periodic basis. Available on all new Estate and Forest accounts. To be shortly enabled on existing Estate and Forest accounts.Enhancements (1):Customers using the shared ownership feature can now use the “Event performing agent” option in the “Assign to internal agent” action for observer rules and scenario automations.Bug Fixes(4):We’ll now be adding the satisfaction survey ratings after a delay of few minutes so that notifications have the rating comment as well.Archived tickets with survey rating can be opened without any errors.Data pipeline bug fixes in reports.Bug fix related to Japanese font in PDF Export

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3 years ago
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ramesh.ganapathy_oldContributor

Freshdesk release notes for 13th June, 2017

Enhancements (2):The multiple dynamic sections feature is now enabled for all accounts on Estate and Forest plans. With this feature, a maximum of two fields can be associated with dynamic sections (either the type field and a custom dropdown OR two custom dropdowns). Timesheet reports enhancements are now available for all accounts (including pagination in the UI, ability to pick additional columns for export and save, and scheduled report)Bug Fixes (2):Bug fix related to to timesheet reports where custom field filters not working with paginationBug fix related to MIME parsing of emails and an edge case where emails were threaded incorrectly

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3 years ago

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