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Topics started by kenyon.giles

3 Topics

K
Top Contributor
kenyon.gilesTop Contributor
asked in Getting Started

Automatically Attempt User SSO Login Before Displaying Home Page

We are fine tuning our end user experience.  AAD SSO is working.  Problem is my users are lazy and when presented with the default Home Page they will click on the Report an Issue button instead of clicking Login link to to view all of the Home Page Cards.  Is there a way to have Fresh Service automatically attempt a user SSO login before displaying the Home Page?  I’ve looked around and searched online with no success.  Any help is appreciated. 

4
ssdfgsdfsdfsdfdf
1 year ago
K
Top Contributor
kenyon.gilesTop Contributor
asked in Employee Onboarding

Onboarding - Conditional Child Tickets Based on Build Kit Selection

We are rolling out a new deployment of Fresh Service and are working on the Onboarding process.  How do we create a conditional child ticket?  IE, we use SAP, but not all users require SAP.  I have a Build Kit setup for SAP, and a Service Request object for SAP, but selecting the Build Kit for SAP does not automatically generate a child ticket for an SAP account creation.  So, what’s the point of the Build Kit?  Additionally, if I go to the Create Child Ticket section of the Onboarding it doesn’t look like I can specify conditions to trigger those tickets.  So, how do I go about creating a child ticket for SAP setup if our HR manager checks the option for SAP access?

2
K
Top Contributor
1 year ago
K
Top Contributor
kenyon.gilesTop Contributor
asked in Employee Onboarding

Employee Onboarding Request - Form Details Not Given

Testing the Onboarding process and wondering if anyone has come across this issue where the created ticket states the form details were not given.  See below:Suggestions anyone?

2
K
Top Contributor
1 year ago

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