Using Freshdesk Omni

I want to use the Woocommerce integration with Freshdesk but the free app is updated 4 years ago and it’s full of bugs. There is another app as well but it’s paid. I want to get all the order details of customers within Freshdesk.Does anyone know of an free alternative? It would be great help.

Hi There, I have few questions, are these Custom Object in FD and Custom Module in FC separate entities in CS Suite?Is it possible to has a relationship / integration data from each other that can be one single source data?So, we don’t have to entry the data to each other entities. Hope this could be help us on processing a unique conditions on our customer in the future. Could you guys kindly give me a deeper insight related these?Thank you

Hi, Is it mandatory to add schema in local sites. I'm working on a few local Locksmith businesses in VA. What if I don't go for Schema? Will it have some impact on SEO? Thanks

Hi I made an Google Script app(Used this template) to create help desk ticket but when I run my app its getting error 410 “Deprecated API” api POST a create ticket are getting error 410 "Deprecated API"

How can you efficiently remove duplicate elements from a list in Python while preserving the original order? 

I’d like to understand the recent trend of % of tickets closed by the requester. I know I can use this action in automation rules, but I have been unable to find the metric in the reporting engine.

Hi everyone,I am trying to track all Support tickets across Freshworks. I have been told that I must go to 4 different portals to gather the data.Surely FreshWorks would have a centralised for all Support tickets ...or am I just being delusional?

All,We use Omni and have issues with date fields and the use of it. We want to send out an email stating (example): Until yesterday you had x many visits, you have 7 days left to reach x+5 (or something alike). We have issues where the date (until Yesterday) is incorrectly displayed/calculated.Two previous issues with date (first one reported Mid '23) are still open as well.Most probably other users have this issue as well? Looking forward to advice on how to get this solved.Thanks.