Using Freshdesk Omni

Hi, the Freshworks community!Migrating your knowledge base to Freshdesk or Freshservice? Here's what to know before you start.Your knowledge base is a core part of support. Customers use it to self-serve. Agents use it to answer faster. A messy migration means rebuilding content, broken links, and lost search visibility. Getting it right the first time saves hours.Why it mattersYour knowledge base is more than just articles. It directly affects:Search visibility and SEO value Customer self-service continuity Agent efficiency — familiar resources stay in place Time saved — no rebuilding content from scratchWhat you can migrateA structured migration moves more than just articles. You can transfer:Help articles with full content and formatting Categories, folders, and hierarchy Article status — published, draft, or archived Attachments and embedded media Language versions and internal cross-linksTwo ways to migrate1. Native Freshdesk import (CSV)Freshdesk offers a basic import option. Pre

Hi everyone,I am trying to track all Support tickets across Freshworks. I have been told that I must go to 4 different portals to gather the data.Surely FreshWorks would have a centralised for all Support tickets ...or am I just being delusional?

Setup at support.getrenewedtech.com and noone can leave a ticket just get  

I’d like to understand the recent trend of % of tickets closed by the requester. I know I can use this action in automation rules, but I have been unable to find the metric in the reporting engine.

I want to use the Woocommerce integration with Freshdesk but the free app is updated 4 years ago and it’s full of bugs. There is another app as well but it’s paid. I want to get all the order details of customers within Freshdesk.Does anyone know of an free alternative? It would be great help.

Hi There, I have few questions, are these Custom Object in FD and Custom Module in FC separate entities in CS Suite?Is it possible to has a relationship / integration data from each other that can be one single source data?So, we don’t have to entry the data to each other entities. Hope this could be help us on processing a unique conditions on our customer in the future. Could you guys kindly give me a deeper insight related these?Thank you

Hi, Is it mandatory to add schema in local sites. I'm working on a few local Locksmith businesses in VA. What if I don't go for Schema? Will it have some impact on SEO? Thanks

Hi I made an Google Script app(Used this template) to create help desk ticket but when I run my app its getting error 410 “Deprecated API” api POST a create ticket are getting error 410 "Deprecated API"

How can you efficiently remove duplicate elements from a list in Python while preserving the original order? 

All,We use Omni and have issues with date fields and the use of it. We want to send out an email stating (example): Until yesterday you had x many visits, you have 7 days left to reach x+5 (or something alike). We have issues where the date (until Yesterday) is incorrectly displayed/calculated.Two previous issues with date (first one reported Mid '23) are still open as well.Most probably other users have this issue as well? Looking forward to advice on how to get this solved.Thanks.