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FreshService - Inventory Assets - Filter by Make and Model

In FreshService Assets Inventory, is there a way to filter via Make and/or Model of an Asset? It seems like I can filter the majority of fields but the most important Make and/or Model doesn’t seem to be an option.If anyone knows how to do this please let me know, otherwise it would be great if FreshWorks could add this a basic must have / be able to do feature please.

163

2 hours ago

ThesikkimgameApprentice

Getting Started

What Are the Best Practices to Boost User Retention in Gamified Community Platforms?

I’m currently exploring how gamified systems can enhance engagement and retention in niche digital platforms. One of the platforms I came across, Sikkim Game, is experimenting with community-driven features, loyalty layers, and custom challenges for users. I'm curious — how do Freshworks users implement similar gamification tactics in their customer portals or forums?Do tools like Freshdesk or Freshmarketer offer scalable modules or integrations to support game-like experiences that actually drive recurring user participation? Any real-life use cases or plugin recommendations would be much appreciated.

3 hours ago

elobatoSkilled Expert

Assets

Updates to managed assets.

Hi team!I am guessing this will be a topic of conversation and maybe I am not the first to write about it, but: Updates to Managed Assets Coverage for Existing Freshservice Customers : FreshserviceHow, when and why? Seems like the information was just released for the first time (I could be wrong and totally missed it) but I would like to open a thread regarding this. I honestly think this is a bad move from Freshworks when it comes to us manually uploading and updating our assets. What are the prices going to be like? What options do we have? When will this be implemented? Please feel free to share your thoughts and join in on the conversation!

268653

4 hours ago

Alex RContributor

Apps and Marketplace Integrations

Provisioning: Deactivate user?

I am setting up the Entra app for user provisioning to Fresh Service.It is going OK, but i noticed that i cannot deactivate users?When a user is deactivated in Entra, the update is sent to FS: But the user remains active in FS.We expect it to work just in principle, but also because we are migrating from the AD probe, where it was working.Anyone got this working?

537

5 hours ago

fabio ribeiroApprentice

Analytics

New custom attributes

"Fresh is referencing the field name rather than its value. Am I configuring something incorrectly?"

7 hours ago

AreebaApprentice

How do I....?

How to Fix Password Reset Key Error in WordPress

i have create new word press website i am faced the issue password reset how to fix this issue kindly tell me thanks. its website link here.https://www.alfalahw.org

364

21 hours ago

sagejacesageApprentice

Apps and Marketplace Integrations

How do I fix an APK not installed?

If you are trying to install an apk via local storage ( ie, not via Google play store ) ; then go to settings : security : check allow installation of apps from unknown sources. Now try installing the apk.Apk Influx

110916

1 day ago

Kamakshi VCommunity Manager

News and Innovations

Product Review Webinar, with our CX Expert - Shubham ShrivastavaASK THE EXPERT - CX

Hello Freshworks Community Fam!How are you’ll doing?I’m really excited to announce the next Product Review Webinar - “Understanding the Bot Game” hosted by our CX Subject Matter Expert (SME) @ShubhamShrivastava on Wednesday, October 18 at 3:00 p.m. IST. In this session, you'll discover the latest AI advancements in Freshdesk and the Customer Service Suite, empowering you with cutting-edge Next Gen AI features.But first, I’d love to introduce Shubham and share a little more about him here! Shubham ShrivastavaCustomer Success SpecialistFreshworksShubham is a Customer Success Specialist with over 3 years of experience at Freshworks, where he has worked with both the US-East Customer Success team (Mid-Tier) and the India - Top Tier (Grow) Customer Success team. He possesses a deep knowledge of CX-Persona products and is primarily focused on improving People, Products, and Processes. Prior to Freshworks, he worked for two EdTech companies, the Indian Air Force, and HAL (Helicopter &amp

818

2 days ago

kohudafApprentice

How do I....?

Integrating Freshworks Solutions for Improved Customer Support in Mobile Games

As a mobile game developer, I'm currently exploring ways to enhance our customer support processes and ensure an exceptional gaming experience for our players. I've been intrigued by Freshworks' suite of customer engagement software and believe it could significantly benefit our mobile game development and support teams. How can we leverage Freshdesk’s features to offer in-game support to our players seamlessly? Are there any best practices for setting up a knowledge base or FAQ section within the game to address common queries? How can we enable real-time communication with players to resolve their issues instantly?

3713

2 days ago

tu.duong2000Apprentice

Portals, Emails & Other Channels

How to edit/add image for background/theme/icon in Freshdesk

Hi Freshdesk Support,I’m unable to edit or add a background image or icon in Freshdesk, even though I have Organization Admin permissions. Currently, I can edit the HTML/CSS and pages, but I can't find any option to add a background image or icon to my portal.At the moment, I'm using icons from the default Freshdesk data. The image “Picture 1” shows the option I’m looking for, while “Picture 2” shows my current theme editing workspace.Could you please advise how I can enable or access these options?Thank you.

141

2 days ago

shs_tim.hobsonSkilled Expert

Assets

FreshService - Inventory Assets - Filter by Make and Model

163

2 hours ago

ThesikkimgameApprentice

Getting Started

What Are the Best Practices to Boost User Retention in Gamified Community Platforms?

3 hours ago

fabio ribeiroApprentice

Analytics

New custom attributes

"Fresh is referencing the field name rather than its value. Am I configuring something incorrectly?"

7 hours ago

AreebaApprentice

How do I....?

How to Fix Password Reset Key Error in WordPress

i have create new word press website i am faced the issue password reset how to fix this issue kindly tell me thanks. its website link here.https://www.alfalahw.org

364

21 hours ago

sagejacesageApprentice

Apps and Marketplace Integrations

How do I fix an APK not installed?

110916

1 day ago

tu.duong2000Apprentice

Portals, Emails & Other Channels

How to edit/add image for background/theme/icon in Freshdesk

141

2 days ago

GaborSkilled Expert

Portals, Emails & Other Channels

How to get customer phone and address on the customer portal form ?

Hi,When a customer submits a ticket via the Customer Portal Form, then for us it is necessary to get his/her phone number and address. Fundamentally the phone and address data are part of the Contact record.Therefore I do not want to create additional custom fields for them, because they would be duplicated this way. What is the best way to collect such data via the Customer Portal Form, even if the data will not be populated with the built-in contact fields used for the same purpose. Thank you for your suggestions!

2695

2 days ago

VanderdeckenSkilled Expert

Automations

Can you spot the error in this placeholder text?

{{ticket.requester.name}} has requested travel to {{ticket.ri_207_cf_where_are_you_going}}, which is on the restricted list.This error will appear as a System note saying, “Not given.”The error in this expression is that the second right curly brace is not in bold format. }}Freshservice support was able to find it; mind you, this was buried in a 50-node workflow. I believe this is an insight as to how Fresh parses the HTML in expressions. The <\b> tag cut off the second right brace, and so the value was not found.

1589

2 days ago

msconfig87Skilled Expert

Ticket & Workflow Management

Can you explain the approval change June 2025 a bit more detailed?

in the release notes from June 2025 ( there is written:Improved Approval Handling in Task WorkflowsCategory: Automation We’ve fixed an issue in the Task Workflow Automator where workflows continued execution even after sending an approval request, without waiting for the response.Updated Behavior (Post-Fix)Action nodes that are not the last node in the workflow can no longer be edited to add approval requests. Approval actions can only be configured in newly added action nodes that are placed at the end of the workflow. Cloning an action node with an approval is now restricted unless it remains the last node in the workflow. If a new action node is added and it is not the last node, the “Request for Approval” option will not appear.We basically have ALL our approval nodes somewhere in the middle of a workflow but never on the end as we need actions to be performed AFTER an approval.Do I understand this correct that this “fix” will break all of those workflows?This would be a HUGE deal

333

3 days ago

shannon.mejiaSkilled Expert

Automations

Supervisor Rules - Prevent it to kick off

I have a rule which is working where if a customer replies and a ticket is in pending, it will reopen the ticket if it has been more than XX hours (we haven't decided how many hours). This is working. The issue though is if the agent replies and puts it back in pending status, the rule kicks off again, not recognizing the agent replied. How do I get it to recognize the agent reply and not re-kick off the rule for this ticket?

2145

3 days ago

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