In admin portal settings we have captcha enabled to stop spam tickets (emails) however, it’s not working whatsoever. It’s getting worse and worse every month, and the quantity of SPAM tickets has gone up 4x in 2 months,
I have emailed support multiple times about it, and they essentially say “It’s SPAM, so we don’t know how to stop it”. This isn’t really a response.
Has anybody else notices this escalating problem. We’re at the point that we are preparing to leave FreshDesk if it continues like this.
Is everybody else having the same experience?