Message update board?

Updating the board is an important task that needs to be done regularly. It helps to ensure that all relevant information is visible and up-to-date. Keeping the board updated also helps to keep everyone on the same page and create a sense of unity and collaboration check out. An updated board also serves as a great reference for current and future projects. Taking the time to update the board can make all the difference in the success of a project.

@Hooperman 

Greetings from Freshworks community.

Yes, it is already a built In feature where you can setup announcement whenever you create a team dashboard.

• Click on the ‘Announcements’ button on the top right corner of the dashboards page
• Type your message, limited to 150 characters, in the text box
• Hit the ‘Post’ button

1. The broadcasted message will now show up as an announcement, with your name, time and date of publishing, for that particular team dashboard.
2. The visibility settings of the team dashboard will be applied to the announcement as well
3. Clicking on the announcement will take you to the ‘Announcement History’ on the slider where the announcements from the last 30 days will be listed
4. By clicking on any of these announcements, you’ll be able to see the ‘Viewed By’ panel listing out the names of agents who viewed the announcement from the dashboard
5. You can click on the ‘Stop’ button to remove the broadcast from the team dashboard
6. Once you post an announcement, the agents will be notified via the in-app notification, inside Freshdesk. Clicking the announcement on the notification section will mark it as ‘read’.

Mtg Proxy

Hey Everyone, Freshdesk supports automation rules. While these are typically used to automate ticket handling, you can potentially set up rules to notify agents about specific changes or updates. However, this might require customization and testing.

Great suggestion utilizing internal communication channels like Slack or Microsoft Teams is a smart move to keep everyone in the loop about helpdesk changes. Creating a dedicated channel for update announcements, and screenshots ensures that the team stays well-informed and can easily reference important information.

This not only enhances communication but also contributes to a more organized and efficient workflow. Thanks for sharing this valuable tips..

Fries & Sides are essential components of any delightful fast-food experience, offering a range of flavors and textures to complement the main dishes. Crispy, golden fries are the quintessential side, loved for their perfect balance of crunchy exterior and soft, fluffy interior.

Freshdesk doesn't have an app to tell agents about changes directly inside the system, but there are still ways to keep them in the loop! Here are a few easy ideas:

1. Freshdesk Forums (built right in): Imagine Freshdesk having a notice board. You can create sections for different topics, like "Helpdesk Updates" or "New Tricks." Add details about the changes, pictures if needed, and pin important stuff so everyone sees it easily. Agents can sign up to get notified about new posts.

2. Freshdesk Messaging (like internal chat): This is good for quick updates that need attention right away, or for messages to specific people or teams. You can write, include links, and even add pictures.

3. Help Desk Articles (like mini manuals): You can create articles explaining new features or recent changes. This is a central location for info that agents can look at any time.

4. Connect Freshdesk to other tools (like Slack or Teams): Freshdesk can connect with other programs you might use to chat with your team. This might let you create channels or send notices to agents about updates.

Here are some extra tips:

• Pick one way to update everyone (like always using the forums). This way, agents know where to look for info.
• Keep track of changes (like a version history). This is helpful for remembering what changed when.

By following these tips, you can easily keep your Freshdesk agents up-to-date on anything new that's happening!

Bonus! While you're at it, why not make it even easier for new agents to learn the ropes? You can create a great onboarding process to show them the cool things Freshdesk can do. This will make them more efficient in no time!

P.S. Looking for some awesome pixel art? Check out these amazing pixel art assets for sale: pixel art for sale

You can use the Freshdesk "Announcements" feature to post updates and screenshots for all agents. It's built into Freshdesk and works well for notifying about changes like new automation rules or added apps. Similar to how you might look for a specific version like NSWhatsApp 2 Red, make sure to explore Freshdesk's settings to find and utilize this feature effectively.

you can also use Whatsapp for sharing scree shots or data it is the most popular and common use application visit for more details 

Yes, Freshdesk includes built-in features for internal announcements. You can use the "Announcements" feature to post updates and share screenshots with all agents. Additionally, the "Freshdesk Academy" provides training on new features. For more specific automation or real-time notifications, consider integrating third-party apps like Slack.