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Replies posted by ewan

7 Replies

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Community Manager
Sumana SrikanthanCommunity Manager

New and improved automations in Freshdesk

Glad to see all three of these functions updated and combined into one automation section where we can more easily understand what is actually being triggered. We previously used webhooks just to automatically add notes to tickets for multiple email domains, so now can add these emails in one section and will switch these as soon as the mandatory ‘notify to’ bug is fixed. Executing all matching rules on ticket creation is also a much needed improvement, where previously dragging a rule to re-order priority was often needed. Two requests for improvement; 1. Similar to @michelwe’d really want the descriptions restored as these helped explain why we are handling tickets in certain ways e.g. agreed SLAs per subset of customers which are very important for future reference, the summary just describes how they are being handled and not why. 2. A lot of our automations concern multiple customers by their email domain and are updated often, it would be of great help if email domains coul

10488
N
Contributor
4 years ago
S
Community Manager
Sumana SrikanthanCommunity Manager

New and improved automations in Freshdesk

Hi again, one more thing that I have noticed now is that re-ordering is more difficult now than previously.I can't quite figure out how I move a rule from the end of the list on page 2 to the top of the list page 1?Thanks,Ewan

10488
N
Contributor
4 years ago
S
Community Manager
Sumana SrikanthanCommunity Manager

New and improved automations in Freshdesk

Got it ! Thanks

10488
N
Contributor
4 years ago
R
Apprentice
ramiroApprentice
posted in Archives - Freshdesk

How to disable ticketing?

Hi,Is there any suggestions on custom CSS to hide the 'New Support Ticket' where not required on one portal but still required on another?Thanks,Ewan

4
V
Community Debut
3 years ago
S
Apprentice
sabrina950208Apprentice
posted in FreshThemes Gallery

How to hide "New support ticket" and " Check ticket status"

Hi,This doesn't seem to work, any suggestions what I might be doing wrong?Thanks,Ewan

6
M
2 years ago
R
Apprentice
rlariaApprentice
posted in Archives - Freshdesk

Disable SignUp

Hi Aravind,Can you also send instructions on hiding the signup option on specific portals using the Portal Customisation feature ?Thanks,Ewan

5
N
Community Debut
3 years ago
S
Apprentice
sabrina950208Apprentice
posted in FreshThemes Gallery

How to hide "New support ticket" and " Check ticket status"

Hi,Any similar CSS to hide 'Login' ?Thanks,Ewan

6
M
2 years ago

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