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Replies posted by marryhussaim

13 Replies

A
Skilled Expert
anthonys123
asked in Portals, Emails & Other Channels

Scheduling tickets with Outlook Calendar.

We understand your predicament here, Anthony.    Since we do not have a native Outlook calendar integration at the moment, we suggest our customers make use of the in-house ticket reminder feature, like mentioned earlier. Article for help: https://support.freshdesk.com/en/support/solutions/articles/232272-add-reminders-in-freshdesk As an alternative, you can use our APIs to build an integration with Outlook to proactively trigger ticket creations on a recurrent basis, or, we can help you connect with a systems integrator who can build this for you at an additional cost.   Feel free to write to support@freshdesk.com for any further queries and we would be happy to help!   Cheers, Freshdesk Community Team any new update for integration?

8
arunrajkumar
Community Debut
8 months ago
chacubos
Apprentice
chacubosApprentice
asked in Ticketing & Agent Productivity

Auto-refresh on tickets tab no longer appearing

Hello @chacubos,   Try accessing the tickets in an incognito window of the browser and check if the Auto-refresh feature works. Also, clear the cache cookies of the browser, just in case. If you are still facing trouble, feel free to drop a note here and we would be happy to help!     Cheers, I try out this method but still got error sometime when i reload it.

6
hemanth.ramya
Community Manager
2 years ago
nance7
Apprentice
nance7Apprentice
asked in Portals, Emails & Other Channels

Categories' Font Color

Hi @nance7  1. Head to settings → Click “Portals”:   2. Press “Customize portal” on the portal you wish to style:   3. Select “Stylesheet”:   4. Scroll to the bottom of the sheet and add the following snippet:   h3.heading a {    color: #66004d; } The value “#66004d” is called a hexidecimal, and you could for example go to websites like HTML Color Picker (w3schools.com) and find the color of your choosing and copy the value from the highlighted field on the page:   ...and overwrite the example value I provided in my code snippet. 5. Press “Save and Publish” on the stylesheet page to make the changes go live on your portal:   **Note: This will also affect the color of category headings in forums. Your suggestion is great. Adding one more thing in you suggestion that we should always pick brand colors. Anyone can brand color of world large company on google. That would be the best selection for UI/UX of website too.

17
KateWinslet
Community Debut
1 month ago
S
Apprentice
sabrina950208Apprentice
posted in FreshThemes Gallery

How to hide "New support ticket" and " Check ticket status"

Hello @EwanFarry,   Can you please share the URL of your Support Portal.   We'll send you a solution.   Thanks Team Aries Themes   Can you fix my issue?

6
M
2 years ago
SpeedRacer
Top Contributor
SpeedRacerTop Contributor
asked in Automations and Workflows

Single-line custom text fields not available in Analytics

Hi Hemanth, There are many use cases for this.  The ability to add a free text custom field is incredible powerful and useful.  For example, we have a free text field for “Order Number” that denotes the order number related to that ticket.  When we create and send reports to our Ordering team, having the order number on the report let’s them know which order the ticket was relating to.   There are many, many other use cases similar to this, as I’m sure your team will be able to foresee. Thanks Good to see someone highlights from users. Love it

14
Magnus Reinel
Contributor
2 months ago
G
Top Contributor
gkperiklesTop Contributor
asked in Portals, Emails & Other Channels

Freshdesk emails not been delivered to some clients

​ Hi @gkperikles  For the emails getting marked as SPAM, we request you to kindly configure DKIM for the email domains that use our Freshdesk Server. You can follow the steps mentioned here in setting up DKIM. In case you have any queries, we would be happy to help. Email Delivery in Freshdesk: https://support.freshdesk.com/en/support/solutions/folders/273389   And for the emails that didn't reach them, please feel free to DM your Freshdesk account URL, which would be in the format yourcompanyname.freshdesk.com , the recipient's email address, and the timestamp. We would be able to check the email delivery logs from our end. Can we use Gmail accounts or can we use institutional accounts for emails? I have one given by our coaching center.

5
niveditalakraa
Community Debut
2 years ago
philadler
Apprentice
philadlerApprentice
asked in Knowledge Base

Embed or Import PDF into Knowledge Base

Hi, “Following” too I need to upload a LibreOffice odp file to the soltions area. Retyping and re adding the images would take too long. Any tips welome. You can use compress method to compress images and pdf to reduce the size and upload easily.

14
onemoreroti
Community Debut
7 months ago
Frankicks
Apprentice
FrankicksApprentice
asked in Ticketing & Agent Productivity

Not receiving replies to tickets after responding to the question

I am having the same issue as the original post. When are on the free trial currently and we came across the issue when testing out the ticketing system. So we sent in a ticket and replied to it and everything worked, but when the person who sent in the ticket tries to respond again it doesn’t work. I looked through notifications but I'm not sure where to look. Zach I also got issue but when you reply to ticket and 2,3 times they will reply you. I think they are less cooperative with their customers. But somehow solve the issue. I also have integration issue with my website. 

6
Juliana Rozario
Community Manager
1 year ago
J
Skilled Expert
JaapbgSkilled Expert
asked in Analytics, Reports & Dashboards

How to add/use company fields in analytics

Hello good morning We are now with the implementation of the solution, and we have a workaround to solve a similar thing while a solution is developed by Freshworks. Because Analytics is only working with ticket fields, you could generate an automation that takes a company field to put it in several (or all tickets)  by webhook This  new field containing the value that you need to the analytics could be hidden to the agents with one of the several apps existing in the market place     Did you tryout Zendesk? As i know they have AI system to check and control system. And i hope Freshworks launch that system soon and i will leave that zendesk.

5
jordancoxi
Community Debut
4 months ago
andreszarzar
Apprentice
andreszarzarApprentice
asked in Apps and Marketplace Integrations

Why Freshdesk doesnt support DM's instagram integration as other competitors already does?

Hi @andreszarzar and @palacioscamilo, I understand how instagram is a much required feature in your case, unfortunately we cannot define a concrete ETA for the release. But, if it helps we do have a Third-party app that supports this integration. Please visit this link for more details- https://www.freshworks.com/apps/freshdesk/instagram/ This has been developed by Swedbyte and offers the following features- The app collects recent Instagram posts and tracks new activity, such as comments and replies.  You can then filter them by time/date or content, and comment or reply right from the app. If needed, the agents can also create separate tickets from certain comments, assign them to different agents and let your team collaborate to deliver replies. The app automatically checks for updates and highlights thumbnails of Instagram posts when new comments or replies are found in them, so you can be sure not to miss anything your customers and followers are writing. Cheers!

13
J
Community Debut
1 month ago
Breezy Themes
Skilled Expert
Breezy ThemesFreshworks Partner
posted in FreshThemes Gallery

Moose Purple Theme for Freshdesk Support Portal

Moose Purple for Freshdesk knowledge base is a bright-looking theme with a cool and wavy pattern. It gives an engaging and positive customer experience like mt spot. The template provides three different layouts by default. Choose the one that you like best:   Custom Blocks + Category List  Custom Blocks + Recent articles  Custom Blocks + Category Tree  this is best from all of them. Although the selection is very tough because every one of them is beautiful UI/UX. 

19
sian8754
Community Debut
1 year ago
R
Contributor
Randy.LContributor
asked in Portals, Emails & Other Channels

Can someone help me change the Card Descriptions in the portal?

I Have tried to change the cards' text to say something that makes more sense. Filling up a support ticket to Fill out a support ticket. But when I change the text for one, it changes the text for all the cards. This is on FreshDesk Pro    <section class="container-fluid px-0 mt-16" jingga888>     <div class="container">       <div class="row justify-content-center">         {%for card in portal.home_cards %}           {% if card.show %}             <div class="col-md-6 col-xl-3 mb-8">               <a class="card fw-horizontal" href="{{card.url}}" aria-label={{card.label}}>                 <div class="col-3 px-0 my-auto text-center">                   <div class="fw-category-icon">                     {{ card.image }}                   </div>                 </div>                 <div class="card-body col-9">                   <h2 class="mt-0 card-title fs-18 line-clamp-2">{{card.label}}</h2>                  

10
Bettina.Elizabeth
Community Debut
4 months ago
Csaba9923
Apprentice
Csaba9923Apprentice
asked in How do I....?

How to add image to e-mail signature

Hi Csaba,   I think this may be to do with where you’re hosting the image perhaps?  Are you able to share the URL?  In my own testing it works OK.  To confirm, the process I followed is:  Open my profile settings Scroll down to Signature section Click the “Insert Image...” icon Paste in the URL of the image I want to use. After that the image displays in the signature editor, and also on any subsequent replies I make. I do that and all the things do same like you said. But still signature not showing. I tried a lot. Can you help me.

11
maxharry
Community Debut
8 months ago

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