Visit Freshworks.com Visit Freshworks

Topics started by GOODY

6 Topics

G
Top Contributor
GOODYTop Contributor
asked in How do I....?

FreshConnect Admin

I want to remove a Collaborator from Freshconnect. I cannot find where to go to administer the users. Anyone know how to?

6
G
Top Contributor
10 months ago
G
Top Contributor
GOODYTop Contributor
asked in Portals, Emails & Other Channels

Instructions for configuring Portal Settings

Trying to setup my portal to use company DNS but the instructions are conflicted and changing. I have configured as in the instruction on Reg123. The CNAME check is coming back looking correct but unsure if the TXT record is correct. any help appreciated Simon

3
Keer
Community Debut
2 years ago
G
Top Contributor
GOODYTop Contributor
asked in Ticketing & Agent Productivity

How do I remove "FIRST RESPONSE DUE"

I have some tickets, that have been created internal and marked as a bug status. The problem is we do not respond to this ticket, which then triggers the “FIRST RESPONSE DUE” status. I have tried sending a response but this still isn't cleared.Any help is appreciated  

3
jim.stephen
Community Debut
1 year ago
G
Top Contributor
GOODYTop Contributor
asked in Apps and Marketplace Integrations

Using Team Huddle

I have been reading about Using Team Huddle. However even though I have the correct subscription I can not see the Conversation link in a ticket. Do I have to enable something in the admin?

1
G
Top Contributor
1 year ago
G
Top Contributor
GOODYTop Contributor
asked in Portals, Emails & Other Channels

Remove Image from ticket sent in email

I have an open ticket that a client has replied via email to. In the email was an image that is now in the ticket. I need to remove this image due to its content. can this be done?

1
Keer
Community Debut
2 years ago
G
Top Contributor
GOODYTop Contributor
asked in Ticketing & Agent Productivity

How do I remove Merge link

I have incorrectly merged two tickets and want to remove this merge so that both can be worked on.Can this be done?

1
hemanth.ramya
Community Manager
2 years ago

Badge winners

Show all badges
Terms of UseCookie settings