@GOODY Hi Simon- thank you for your question. One of our product specialists will respond to this shortly! Cheers

Hi Simon,

Greetings from the Freshworks community!

Removing collaborators, i.e., deactivating or deleting collaborators, can be done by the Account Administrator. Please request your account admin to open Freshconnect discussions; click on ‘Open in Freshconnect’ → Settings → Delete.

Let us know if this is helpful.

Cheers,

Aishvarya.

Thanks @Aishvarya . I thought that would be the case. 

The next part of this question then is, how do I log in/become the administrator? I am the Account Administrator of our FreshDesk and presumed, incorrectly, that I would also be the Account administrator here as well.

How do I promote my freshdesk account in Freshconnect?

Hi Simon,

Currently, you can’t assign admin status to agents other than the default admin. By default, the person who signs up/requests Freshconnect for the Freshdesk account is assigned as the administrator.

Thankyou again @Aishvarya 

I am the admin for Fresdhesk and the one whom signed up but all I can see in the cog is the below. Who do i ask to enable this?

Still no response to this? Can this be reviewed again