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Topics started by MBraga

6 Topics

MBraga
Top Contributor
MBragaTop Contributor
asked in Automations and Workflows

Freshdesk - automation

Hi,this is my scenarioAll ticket will be open by email or portal or chat(from my site) i want send email to the customer.I try to use automation but i’ve some problem with email notifyIf  email notify / customer notify / new ticket create is not check(not allow) the mail requester doesn’t receive email notify (i try only by email)If mail notify / customer notify / new ticket create is heck(allow), also phone ticket send email where am i wrong?

4
Keer
Community Debut
2 years ago
MBraga
Top Contributor
MBragaTop Contributor
asked in Portals, Emails & Other Channels

Edit customer portal

Hi,can I customize customer portal?My clients speak italian so i would like to change label into italian language (REQUESTER → RICHIEDENTE; SUBJECT → OGGETTO; DESCRIPTION → DESCRIZIONE ...)

3
Keer
Community Debut
2 years ago
MBraga
Top Contributor
MBragaTop Contributor
asked in Knowledge Base

FreshDesk - Only some customers can view solutions

Good morning,Can I make certain customers see only certain solutions?eg customer A (company XX) has customizations that customer b (company YY) does not have. Can I make it so that customer A can see some solutions related to his customizations and customer B does not see them?

2
Smith45
Community Debut
2 years ago
MBraga
Top Contributor
MBragaTop Contributor
asked in Automations and Workflows

Split business hours

Hi everyone,is it possible split business hourseg8.30 - 12.30 // 14.00 - 18.00 instead of 8.30 - 18.00?I use blossom plan

2
MBraga
Top Contributor
2 years ago
MBraga
Top Contributor
MBragaTop Contributor
asked in Portals, Emails & Other Channels

forward an email into ticket Italian

Hi,This article explains that the forwarding feature is only available for some languages.( https://support.freshdesk.com/support/solutions/articles/37541-forward-and-convert-your-support-emails-to-tickets-in-freshdesk )Is there the possibility that it will also be introduced for the Italian language? possibly I can get around the obstacle by changing the language in my panel? 

1
Keer
Community Debut
2 years ago
MBraga
Top Contributor
MBragaTop Contributor
asked in Contacts & Companies

Freshdesk - Customer can view all company ticket

Hi,it is possible to set a customer can see the tickets of other customers associated with the same company?EG customer AA (Company XX’s director) can see his ticket and also customer’s BB ticket (same company) 

1
hemanth.ramya
Community Manager
2 years ago

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