Using Freshdesk

1. You will first need to create an account at http://www.teamviewer.com/. 2. Once you have created your account, go to the management console at https://login.teamviewer.com/.3. Click on your name in the top right corner and select Edit profile.4. Select Apps, then click on Create script token.5. Enter any name and description, select either Create, view own and edit own sessions or Create, view all and edit own sessions then click Save.6. Copy the token you will be shown for use later.7. Download the ZIP file and extract contents.8. Click the New FreshPlug button in Admin > Integrations > FreshPlugs tab.9. Give a name and a description.

Hi guysI make wordpress plugins and want to include a ticket submission form in the backend.  I don't want to install any javascript on their sites, so this would need to be done using a HTML form.Is that possible? If so, how do I do it?Thanks

When running a quick test to see whether freshdesk is using OpenSLL, the following comes back.Detected server software of nginx/1.2.9 + Phusion Passenger 3.0.21

 Hi,I'm starting to get a bit of confidence with the use of the API.Through a form, I can create a ticket. Also through the form I would like to insert an attachment and view it on FreshDesk.I develop in PHP. Do you have any example that I can riferiemento? Can you give me a hand?For example, you place a bit of code that I'm using: *****************************************

While logging in as a customer on the new iphone app, we got following error message -"Cannot Login with customer account" 

 The description field in the ticket submit form is not editable in Opera win7.

Our support portal is just called "support". This causes all outgoing emails to have a footer that says"support support by freshdesk" Can the "support" be removed or change the tag line to "powered by freshdesk".  The reason we only call our portal "support" is that the portal name appears next to our logo. So in the portal it shows as "<company name logo> support". If we called our support portal our company so the freshdesk tag line worked our portal would display as "<company name logo> company name", which makes no sense.

Gmail is still catching some support requests in spam. despite me setting up an SPF record.When I move them out of spam, they go back to the inbox but they don't automatically forwarded to freshdeskAnd when I forward them manually, actually... they're not even appearing! Now I am very confused.I sent a test email direct to my support desk (pizazzwpcomsupport@pizazzwp.freshdesk.com) and it appeared in the tickets.So, how do I get them from the gmail inbox to Freshdesk? Should I just reply in gmail and let nature takes its course?

Hello Team!I just found this site online while I was browsing for Wordpress support desks. I am an advanced Wordpress user, but not a developer. I am running the greatest WP membership plugin of all time. It's called Insta-Member. It pretty much integrates with like 30 thirdparty platforms for payment processing and affiliates. I love it and I can not live with out it. However, I noticed that it does not use the standard Wordpress registration process which I can already tell that this is the problem here. It basically pings the Wordpress site and then the user is added to the Wordpress database. This is giving me problems when I try to use the auto login feature you have implemented here. What I need to do is change the default login and logout URL's to the Insta-Member version to see if that would fix the auto login process. Can you please provide an option to get this working correctly?Please Advice. 

Hi,I just created our support desk today. I created two branded support portals using the Multi Product feature and configured it's email and domain name.In testing the support email for the Product support the confirmation email includes all the details of the primary support desk rather than the Product support desk, which poses a significant problem.I have looked for support documentation on how to properly configure the settings so that the confirmation email will include the Product support details but I have been unable to find any documentation.Please help.Thanks,Pat

I'm confused about the URL requirement in setting up multiple products.   If I do not own or have the domain rights to productA.com am limited in the title name of the product?  I wish to have the title different from what the domain name has to be then its seems very restrictive.   Or am I confused about what the Portal URL has to or can be?The message " Before using this field please ensure that you have created a CNAME DNS record in your DNS Zone file to point help.producta.com to mywebsite.freshdesk.com. Your Webmaster or Server administrator should be able to help you set this up correctly"  indicated that the domain name has to be producta.com, but the product name may not necessarily have a domain name associated with.For example if I was to make a product called Big Mac, but do no own bigmac.com then what option do I have to set up a specific portal page?Ple

When you get a json response it should include the product that the ticket was assigned to. This would be useful due to filter tickets and limiting the number of api calls you would have to make to get data analytics out of the system. I currently have an app that uses around 750 calls and this means that the application can only be used one time per hour due to hiving to use filters to get tickets for each product. This was the issue i run into and solutionhttps://support.freshdesk.com/support/tickets/55522

I see html source and tag on search output. Why?See attach

Hi,When replying to, or editing tickets, the 'Type' setting in the Ticket Property form on the right-hand side of the page is being lost. I can set it, save, then reload the page -- but the setting is now lost.Any chance someone could take a look?Thanks!

Your API for viewing time entries allows you to specify a Start Date, but not an End Date. This is bizarre. The API is useful for when I want to retrieve something relatively recent, but not helpful at all when I want to retrieve an older entry, because it means I have to retrieve every entry from the older date until now, which can make the API call very slow. Can't you add End Date as an option as well? Thanks!

Hi,I want to learn how to turn off google chrome warning with my custom domain? My customer complain that my support center is not safe because that warning!Thanks you!

Myself and 3 of my colleagues have found that our internet browsers are continually crashing whilst using Freshdesk.  This is only a recent problem and has been occurring since Monday.  It has happened using Mozilla Firefox and Google Chrome but does not seem to be a problem whilst using Internet Explorer.This is a big problem for us as having to restart our browser every 10 mins or so due to it crashing is an inconvenience, especially when it happens mid way through replying to a ticket.It would be much appreciated if you could look into this as a matter of urgency.Thanks

 So, starting an hour or so ago, I noticed that the "New ticket" and "Search" buttons/boxes changed. Just wanted to throw out an FYI in case no one else had, but the search box now has no VISIBLE text. If you type and hit enter, it has a value and searches appropriately, you just cannot see what you typed. This is in Firefox 26.0 and IE11(Which also displaces the cursor to beneath the textbox and "glitches" anytime you type). However, it does work correctly in Google Chrome 31.0.1650.63m

Hi,Wondering if anyone else has encountered this - https://edgeassessment.freshdesk.com/support/tickets/new - if you click on that link, the onload focus (first input point) jumps to the textbox rather than the first field listed on the form. I checked the code, and it's based on the snippet {% snippet new_ticket_form %} so I'm unsure how to modify this. Anyone have ideas?

I contacted Freshdesk support alerting them to a pharmacy spammer using their services. The site in question is mymodafinil.net and operates all its illegal business correspondence using freshdesk(mymodafinil.freshdesk.com).A goverment body legitscript has labelled mymodafinil.net a illegal rogue pharmacy, commiting federal crimes. How does freshdesk respond to this.1) Does nothing 2) Deletes mymodafinil.freshdesk.com 3) Deletes my post and bans me from posting on this forum4) Reinstates mymodafinil.freshdesk.comI am lost for words how irresponsibile Freshdesk is in continuing to knowingly facilitate criminals , I'll be contacting CEO Girish Mathrubootham (@mrgirish,girish1) and freshdesks domain Registrar: ENOM, INC, to let them know about how they are h

How can I prevent the Requester/Customer from closing there own ticket.There is some additional information that must be added to certain tickets before closing.I set the fields to required to close. But that ONLY affects the AgentA customer can happily close the ticket.Only the agent would know the additional information.Thank you.

 Hello,I could not find a phone number to call throughout the site. So I will open this support ticket in hopes that someone from Freshdesk may call when convenient after the holiday to speak with me. I have a few questions about fresh desk and non-profit pricing if any.

Hello there,I have the following scenario - I sent a ticket to a customer. The customer responses to the email. When I get all the tickets via the API, I want to know which ticket contains a new response from a customer. Something like a "isRead" property. I created a custom field, but I don't know how to update it via the API. There is nothing about that in the documentation.Thanks,Nikolay

<Â> Why does this symbol appear in my email in box when emails are sent though Freshdesk

We've just started implementing Freshdesk in our organisation and now I'm trying to prevent customers reopening their tickets by replying to it.I've tried the solution provided here: https://support.freshdesk.com/support/discussions/topics/31771.I added an extra action for sending an e-mail to the customer. The e-mail is sent, but the tickets are still being reopened.What am I doing wrong? Or should I use a different solution.This is a screenshot of my observer rule (the language is Dutch, gesloten means closed)