Using Freshdesk

I am finding that quite a few of the to-do's I create disappear from the dashboard & then reappear IF I randomly access the ticket that I created the task/to-do from. If I don't access the ticket that I created the todo in it won't show up on the dashboard.  Some of my tasks do show up so it is never clear why some are there and some disappear. I am missing a lot of important tasks This has been ongoing since January 2019 

Hi everyone,When using the iOS app can I take a picture and attach it as PDF not as PNG to a new ticket.The default is png and I can not find any way to change that.The flow is this: click "+" for new ticket, tap the paper clip for attachment, use iPhone camera, take a picture and it shows up attached BUT it is in png format.I would like it to be in PDF Is that possible? If yes how?Thank you

Hello, I'm just getting to grips with the Freshdesk API. I am trying to write a query to return all tickets within a certain group that are open and am writing this :r = requests.get("https://"+ domain +'.freshdesk.com/api/v2/tickets/?query="group_id:2043030657256%20AND%20(status:2)"', auth = (api_key, password))but it returns status 400 when I run it, any idea where I'm going wrong? I can get other API requests working, but i'm clearly doing something wrong with the query request.

I am trying to see whether there is a way to set a custom view as my default view ?

Hi - how do you clear the autocomplete cache when replying to tickets and cc'ing in other recipients?Thanks

Hi!I want to do exactly the same function as there https://support.freshdesk.com/support/discussions/topics/14436to reply and set ticket status as resolved in one click. Unfortunately that solution doesnt work in current version. One suggestion is you can set up a Freshplug to create a button. Go to Admin--> Integrations--> Freshplug to create one. Make sure that you select the option to have the Freshplug widget visible on the tickets page. Send and Resolve Button <div id="add_btn_send_resolve_in_reply"></div> <script type="text/javascript"> jQuery(document).ready(function() { if(jQuery('body').hasClass('ticket_details')) { var buttonLabel = 'Send and Resolve'; //Adding the new button jQuery('#HelpdeskReply .btn-toolbar>span:last').before('<span class="btn-group"><button class="btn" rel="custom-reply-status" data-cnt-id="cnt-reply" data-status-val="4">' + buttonLabel + '</button>&lt

when i update the ticket status to "waiting for 3rd party" or "waiting on customer"  it give this problem 

I am developing a custom, internal, app which communicates with our externally hosted admin portal. I need the URL of the Freshdesk app I've published to enable CORS in our admin portal. I can see the app is hosted on a CloudFront URL and need to know if this is a static URL or if it is possible for that URL to change.Thanks!

Hi everybody. I want change contact email, pun it in setting, press button "send activation email", but e-mail is empty

Hello, I have an issue, when I try to modify the notification by email section in the admin settings, it says that there is an error and that I have to contact the support. That prevents me from modifying anything.

Hello everyone,,Just set an account up and an hour later I am still not able to receive a veirfy email to my support account.I know this works as an account as my existing Zendesk works fine.I'll try for another hour and then Junk I think.  Nothing in spam and no error message or helpful log in FreshdeskAlso is there any actual support for this or is it just Community?Thanks in advance

 I am attempting to have the tags in a certain order so I can easily report them. First, I thought the tags are automatically ordering alphabetically so renamed my tags so they will be organized. Once I did this I noticed that the tags reordered but it was not consistent throughout my tickets, the only thing that was consistent was the tag that was being displaced from the order that I expected. expected) Generated: client, Initiated: email, Process: some process, solved by: Departmentexample of error) Generated: client, Process: some process, initiated: email, solved by departmentthe displacement can verify.How Can I arrange the order of the tags to the order that I desire? 

in some tickets when you add tags the order you put them is not retained, and in some the tags are being duplicated. tried to remove all tags and re-type again but the order is still not right.anyone experiencing this?

Hi, I'm considering using Freshdesk for a Helpdesk with a team of 4 agents. I'd like to display the dashboard showing new tickets on some digital signage in our office. However, I don't really want to buy an additional licence for this. Is there any form of free "view only" licence that could do this? What's the best solution to this issue?Thanks,James.     

Good Evening all, I have been a Zendesk user for years, and we are looking at moving to Freshdesk. Looking to see the good the bad the ugly of moving and what issues may have come up.

Hello Guys,We have launched "Apollo Theme" which is fully compatible with Freshdesk & Freshservice.It is a good looking, professional and easy to use Freshdesk and Freshservice support portal theme.We provide below free services in our themes:Theme Shortcodes(Additional Formatting Components)Colors and images as per your needs(No need to pay extra)60 days technical support in our themesOur theme features:Fully responsive themeIncluded “Font Awesome” and “Line” iconsInner pages solution category list pluginSticky header includedFully customizable and clean codeOne of our client using this theme - Smaply SupportFor more info see here - https://ariesthemes.com/downloads/apollo-freshdesk-theme/

Hi. Would it be possible, in some parameter, to configure the URL ofredirection after creating, successfully, a ticket in the client portal?Maybe there is some parameter that is sent via POST in the form or something like thatEj Now then create a ticket in the customer portalhttps://some.freshdesk.com/support/tickets/newIt redirects me to:https://some.freshdesk.com/support/loginI would like you to redirect me to, for examplehttps://www.google.comThank you

Good afternoon, when I respond to a ticket, my client does not receive my answer in his email.E-mail responses are not reaching recipients.What to do ?

Hi,I'm wondering if I can set the referrer (meta_referrer) via the querystring for the embedded widget? We're integrating with an AngularJS single page app and the referrer only includes the base url of the page and not the current state route. i.e. https://server/#/some/angular/route always has the referrer of https://server/ meaning we have no idea where the user is in our application when submitting a support ticket.Thanks,Stuart

Where can I download a user guide for a Figo Ultra J8 w/Android 8.1.0  ?  THX

Greetings,As it might be known for some, there is a feature called chatbot that Freshservice is currently working on developing it.some clients having this feature enabled by now as Beta version and some other not.we need to be included in this beta version or at least to have a clear timeline for this feature

I am looking up customers based on their phone numbers.  If a phone number is entered in the system as (###) ###-#### but I search for ########## it fails.  The search should work on numbers alone (i.e. strip all formatting characters).  Also, If I have a phone number of (123) 456-7890 and a mobile number of (123) 098-7654, I would like to be able to pass 1 search parameter...phone is 1234567890 OR mobile is 1234567890I was told in an email to use '+' in place of OR, but that fails..

Hey Guys!I have been trying to implement API calls to create tickets instead of emails and I would like to have the ability to add a tag during the creation of the ticket.However, I just can't seem to get it to work.This is my ticket payload.$ticket_payload = array(         "email" => $email,         "subject" => $subject,         "description" => $body,         "priority" => 1,         "status" => 2,         "tags" => array("A Block")     );I have also attempted - without success: "tags" => "A Block" "tags" => ["A Block"]The response I get back is 400.When I remove the "tags" attribute, it will create the ticket for me.Anyone have any ideas?

Hello,My name is Joaquín Guevara, and i manage technical support in Alephoo (Sigma-it Solutions).I'm sending this email with the purpose of asking if we could have the old control panel with recent activities in the home screen of Freshdesk's new version, since the sided panel of the Mint version is not useful for us.If this is not possible, we are requesting using the old version instead of the new one.Thank you.

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