Freshservice

Looks like the training videos I was able to look up on YouTube are quite old.  Are there newer ones I’m not seeing?

I have a scheduled workflow that checks if it is the “hold until date” (custom date field), and if it is, moves the ticket from hold or pending to open for review. As part of the workflow action, I would like to also reset the “hold until date” to a blank value. Is there a way to do this from the workflow action, or do I need to use a webhook? One thought I had was to use an expression node to produce a null date, then set the date field to the output of that expression, but I couldn’t get a formula to pass validation.

Hi everyone 👋I wanted to share a quick use case of how our educational project uses Freshdesk to streamline communication with students applying for scholarships.At Oasis Scholarship, we receive hundreds of questions from students about eligibility, required documents, and application status.Using Freshdesk, we created simple ticket categories for each type of query — like “Application Help,” “Documents,” and “Deadline Info.”This has helped us: Automate responses to common questions Track unresolved student tickets faster Maintain transparency and consistency across multiple support agents It’s been a huge time-saver for our small education-focused team.Has anyone else used Freshdesk or Freshchat for managing student or educational communications?Would love to hear your automation tips or workflow improvements!Thanks,

Hi everyone,I’m trying to export detailed ticket data from Freshservice, including the full activity history (status changes, assignments, internal actions) into an external database for reporting purposes.The built-in analytics and exports seem limited, and API pulls for large time ranges are slow to run on a regular basis. I’m wondering if there’s a recommended approach or supported method to sync this data efficiently, either through the API, webhooks, or a third-party integration.If anyone has implemented something similar or can share best practices, I’d appreciate the guidance. Thanks.

You can easily do that using android multitool. It allows you to decompile, sign and recompile apk. If you want to see source code, then you should use dex-to-jar converter and convert your app to jar file.APK Sync

Hi everyone! I’m excited to join the Freshworks Community and look forward to learning from your experiences, sharing insights, and connecting with others who are building great customer experiences with Freshworks.

A professional website is essential for small businesses. It builds credibility, attracts customers, and increases sales. Without a strong online presence, you could be losing potential clients.A well-designed website should be mobile-friendly, fast, easy to navigate, and optimized for search engines. These factors improve user experience and help convert visitors into customers.Custom websites for small businesses offer better branding and flexibility compared to templates. While templates are cost-effective, a custom design ensures your business stands out and performs better.Investing in a high-quality website boosts brand trust and engagement. Small businesses with modern websites see higher conversions and better customer retention. Know any great agencies specializing in small business web design? Drop your recommendations below!

Hi All - I now find that we can no longer add agents to contact groups? I know this is likely by design, however has something changed as from recenet memory (evidenced by the fact that we have agents within current contact groups) we have definitely been able to add agents to contact groups. A use-case came up internally this past week with regards to new user onboarding - as our onboarding team were unable to add users to a specified a contact group. The users are agents, but (and I have also checked this) we are no longer able to add. Has anyone else experienced this?

Hi everyone! 👋 I’m new here and excited to learn more about how users like you get the most out of Freshworks products — especially around community engagement, troubleshooting, and creative ways you use the platform. community.freshworks.comCan you share: Your top tips for getting started in the Freshworks Community? Any advice on the best ways to ask questions so they get fast, helpful responses? Examples of the most useful kinds of questions or topics you’ve seen here? Also, for a bit of fun — here’s a link to a popular game that I thought some of you might enjoy in your spare time: https://summertimesagasdl.com/Thanks in advance! 😊

Now that you’ve taken the first step with Freshservice trial, it's time to make this platform your own right from Day 1.Set up your service desk quick and easy, and transform your employee support experience. You can do this in 3 simple steps – 1. Set up primary helpdesk email > 2. Set up support portal > 3. Invite agents.Set up primary helpdesk emailYour helpdesk email address is your employees’ default reply-to address that can be used to raise requests or ask queries. The company name you fill in while signing up will be used to create the helpdesk email address.Set up support portalGive your service desk portal a sleek, professional look that perfectly aligns with your brand identity. A well-branded portal remarkably drives employee adoption and establishes a seamless, trustworthy support channel.Invite agentsInvite your support staff and agents via an email list, enabling them to begin resolving tickets.Get started here:Set up your Freshservice account Freshservice Onboardin

Hello everyone,I’m new to the Freshworks Community and really happy to be here!I’ve been exploring Freshdesk and Freshchat recently to improve how I manage customer support and engagement. I’m looking forward to learning from other members here and sharing some ideas too.Thanks to the Freshworks team for building such a great space for discussions!— Kathy Dawson

London has become one of the world’s most dynamic hubs for startups, creatives, digital nomads, and remote teams. With the city’s rapid shift toward flexible working, the need to find a coworking space that offers comfort, productivity, and community has never been more important. Whether you want a single desk, a flexible membership, or a private office inside a shared environment, London’s coworking market provides endless options.This article guides you through the process so you can confidently find a coworking space that matches your schedule, budget, and goals.Why Coworking Has Become Essential in Modern Work CultureThe rise of remote work has pushed individuals and companies to seek hybrid solutions that blend flexibility with structure. Coworking spaces offer that perfect balance. These environments allow you to enjoy the freedom of working independently while benefiting from a professional setting.For many professionals, the first step is to find a coworking space that reduces

Hi everyone,lately I am facing a small issue at home. My rooms don't keep a fresh smell for long and I am trying to figure out which plugin air freshener actually works best. I didn’t expect it to be this confusing honestly. I went through so many blogs and review sites like Wirecutter, New York Times product reviews, and even some home-care blogs like The Spruce and Good Housekeeping. After scrolling through multiple forums and reading tons of user feedback, I kind of narrowed it down to two options.Mostly people were recommending these two products: Glade PlugIns Refills Air Freshener  Febreze Plug In Air Freshener, Odor-Fighting Scented Oil Refill  Both seem to come up again and again in many discussions online. I checked many comparisons and both looks good in features, long lasting smell and coverage. But still I am not fully sure which one is more reliable for daily use. Honeslty saying I am not here to promote anything just need a suggestions from the community.If anyone here

Share how joining online communities or using tools like Freshworks has improved your workflow, customer support, or overall business growth. Discuss real experiences, tips, or strategies that made a positive difference in how you connect with and serve your customers.

On Stream is an Android application that grants free access to a massive collection of movies, shows, live channels, and more.OnStream APK allows users to access a vast collection of movies and TV shows without having to pay a subscription fee. The app is compatible with Android TV, FireStick, and Android devices and offers high-definition streaming with multiple subtitle options.Overview of OnStreamOnstream app is a free Android streaming app that allows you to watch movies, TV series, live TV, and sports without having to register or subscribe. It is downloaded as an APK from websites like onstream.Chromecast support and external player compatibility are among the features. Because of the possible copyrighted content, its legality is in doubt. Source: https://theonstreams.com/

Hi everyone,I’ve recently launched a new platform called My Royal Dream APK (http://myroyaldreamapk.com/) that lets users build and explore immersive 360° visual scenes and VR experiences. I’m exploring how to best integrate it with community support workflows and user feedback loops. I’d love your thoughts on: What features you would expect from a user-community/forum tool for 360°/VR content creators? How do you gather user feedback on new media apps/platforms and turn that into product improvements? Any advice for promoting a user-generated content platform in a niche market (VR / 360° creation) while ensuring support and engagement?

We've been using freshdesk to handle user queries for our gaming platform stumble guys modded version game where users often need quick support related to gameplay issues, update or access problems.I wanted to ask:What are the most effective ways to reduce First Response Time (FRT) in Freshdesk?More specifically: Any automation workflows you recommend? Does integrating Freshchat significantly help? Can we create response time SLAs by issue type (e.g., tech support vs. account help)? Would love to hear what’s worked best for other fast-moving businesses, especially in digital or entertainment industries.Thanks in advance!

SAAS Hills represents a new era of elevated living, offering a harmonious blend of natural beauty, innovative planning, and premium architectural craftsmanship. Designed for individuals and families who seek tranquility without compromising on modern comforts, SAAS Hills delivers a lifestyle shaped by breathtaking views, lush surroundings, and thoughtfully developed residential spaces. This visionary project captures the essence of serene hillside living while integrating contemporary amenities that cater to today’s evolving lifestyle needs.From expansive layouts and eco-friendly designs to world-class facilities and efficient infrastructure, SAAS Hills stands as a testament to refined living with purpose. Every element from landscape to layout is curated to enhance comfort, promote well-being, and provide residents with a peaceful retreat away from the city’s hustle. Ideal for homeowners, investors, and nature enthusiasts, SAAS Hills offers long-term value through its strategic locati

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In the world of customer experience, authenticity and storytelling matter more than ever. I recently came across Elizabeth Poett Net Worth, which dives into how a seventh-generation rancher built a brand that blends heritage, hospitality, and media. Her journey offers insights into building trust and emotional connection with audiences — something we all strive for in CX. Worth a read if you're exploring brand-building strategies rooted in personal legacy.

Welcome to Tech Crown!This is your starting point in the Tech Crown community — where technology meets innovation. Whether you’re a beginner, a tech enthusiast, or an experienced professional, this forum helps you take your first steps toward learning, sharing, and growing with others in the tech world.Purpose: Introduce yourself to the Tech Crown community Learn how to navigate and use the forum Find guides on posting, replying, and joining discussions Discover popular topics and trending tech categories Get help from moderators and experienced members Topics You Can Explore: Community guidelines and FAQs How to create your first post Tips for building your tech portfolio Tech news, events, and updates from around the world Support for technical issues or account help Join the Conversation:Start by introducing yourself — share what you’re passionate about, your skills, or what you’d like to learn.Tech Crown is built by the community, for the community so jump in and le

We are fine tuning our end user experience.  AAD SSO is working.  Problem is my users are lazy and when presented with the default Home Page they will click on the Report an Issue button instead of clicking Login link to to view all of the Home Page Cards.  Is there a way to have Fresh Service automatically attempt a user SSO login before displaying the Home Page?  I’ve looked around and searched online with no success.  Any help is appreciated. 

Hi everyone,I’ve been researching ways to protect and improve a company’s digital presence, and I’m curious about the most effective approaches to Online Reputation Management.Specifically, how do businesses handle negative reviews or misleading content that can harm their image? I’ve heard about various tools and tactics, but I’m unsure which strategies are most reliable.Also, I’m interested in hearing real-world examples of Reputation Repair, how brands successfully recover from damaging online incidents.Any advice, case studies, or best practices would be greatly appreciated.