📍 Refresh 2026 — AI Service Transformation May 14, 2026 | Convene 30 Hudson Yards, New York City
Using Freshdesk
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In customizing my page styles and layout, I find that many times clicking "Preview" actually results in pushing those changes live. Yikes! This defeats the purpose of Preview mode.I didn't hit Save, or Save and Publish, just Preview yet about 1/2 the time my live site now has the changes I just made. I certainly don't want my live site to be where I test my new code.Has anyone else seen this?
Clear Support is a fully functional theme for your self service portal, including your knowledge base and community forums. You can choose which solutions and forums you want to showcase on your support home page, and add important information on the right sidebar. The theme also includes a Social Buzz widget on the sidebar that brings in your latest and favorite feeds from Twitter. The readme file explains how you can customize this theme. You will need to host some images attached for the CSS to function properly.You can preview the Clear Support FreshTheme here.
Gallerify is a solutions-specific theme that showcases content in a responsive grid layout. The theme is responsive, and seamlessly transitions between wide screens, tablets and mobile devices. This would be perfect if you have a lot of images in your solutions and would like to display them in a neat overview.Note: The first image attachment inside each solution is automatically captured as the thumbnail image in the home screen.The theme works ok even if you don't have images in a solution, but it looks best with images. You can view a live demo here. Please download Gallerify.zip to start using this theme.
AskAway is the most elegant way to show Questions and Answers in your Freshdesk support portal. The FreshTheme is a full-width, 2-column, black and white style layout and neatly displays answered questions vs unanswered questions in two separate piles. The FreshTheme is great as-is for any Q&A centric forums where community engagement and participation is high. You can also customize the theme to showcase other forum types (like taken up Feature Requests vs open Feature Requests, or answered Problems vs unanswered Problems)You can preview the preview the AskAway FreshTheme here.
Minimal is a simple no-fills theme that takes everything complicated out of your support portal. It is minimal (duh!), clean and just shows your users what's most important to them - your FAQs and Knowledges base; How to videos; and your community forums. It also has a search bar at the bottom where users can directly enter their queries.Minimal has a standard container in the middle that gives it a retro look. You can customize the colors and styles through CSS.Before you download it preview the Minimal FreshTheme here .
RoadAhead is a roadmap FreshTheme that displays feature requests in a neat single screen layout. End users can now easily track the status of the requested features with colored labels - Planned, In Progress, Implemented etcThe whole theme is actually just a single page, making it very easy to manage by itself, or incorporate as your product roadmap, as part of another FreshTheme. Please check out a live preview of RoadAhead here .
To all those who miss the old Freshdesk theme, here's a taste of vintage. Vintage marries the styles, layout and structure of the old theme with the SEO optimized folder structure, and responsive layout of the new. To use this theme: Download the FreshThemesVintage.zip file Unzip this file Copy and paste contents in the text files into the corresponding stylesheet and layout pages You can view a live demo of the Vintage theme here.
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