Visit Freshworks.com Visit Freshworks

Replies posted by suvashini.balashanmugam

14 Replies

H
Apprentice
hannes.vorholzApprentice
posted in Portal/Knowledge Base

Dispatch'r not working with Service Request (Ticket)

Hello Hannes, Hope you are doing well. Ideally, we should be able to create a change by triggering a Webhook while creating a SR from the Service Catalog. We need to check the specifics of your configuration so that we can analyse the root cause behind this. We shall convert this topic in to a ticket and we will get back to you with an update shortly! Let me know if you need any clarification! Many Thanks!

1
suvashini.balashanmugam
Contributor
6 years ago
W
Apprentice
wsalloumApprentice
posted in Assets

Create a ticket with an asset by API

Hello Avni, Could you please help me with the error message that you're getting while running this command? Also let me know the command that you're trying so that we can analyse further? Regards Suvashini

10
A
Community Debut
6 years ago
J
Apprentice
jonathan.houstonApprentice
posted in Portal/Knowledge Base

API: Request forbidden by administrative rules

Hi Jonathan Can you help me with the IP address from where you are trying this? Also, could you please check if there's something blocking on your side?It would be great if you could help me with the API command that you are trying.ThanksSuvashini

3
rajagopal.baladhandayutham
Community Manager
4 years ago
E
Top Contributor
edward.kimTop Contributor
asked in Portal/Knowledge Base

In 'Rebranding FreshService page' in Admin, when I go into 'Preview' mode and use 'Searching' box, no results show up

Hello Edward, In Preview mode, you will be taken to a search page where you can type text to find results that include solution articles, service catalogs, and tickets from the logged in user. See the screenshot for an idea. If you need further assistance, please reach out to the support team and they will be happy to help.Happy Supporting!Suvashini 

1
suvashini.balashanmugam
Contributor
9 months ago
S
Skilled Expert
shannon.mejiaSkilled Expert
asked in Portal/Knowledge Base

Kiosk Mode

@shannon.mejia Hello Shannon, Have you tried our Feedback Widget? You will have to take the respective Popup/Embedded Widget Code which is found at the bottom of each tab under Admin →Channels → Feedback Widget and then paste the code into your website’s HTML page depending on which page you need it to appear.This will help your users to raise tickets by filling in your ticket form. Do let us know if this helps!Thanks!Suvashini 

10
S
Skilled Expert
8 months ago
C
Apprentice
cburke_pcsiApprentice
asked in Automations

Problem creating ticket using Microsoft Power Automate/Flow connector

Hello @cburke_pcsi , Microsoft is the owner of this connector and requires changes to be made in Freshservice Payload for it to be functional. As you may be aware, API v2 mandates required fields in the payload. Upon the necessary adjustments, the connector should be in operation with no complications. Is it possible to leverage custom connectors in the short-term, as Microsoft provides this capability?Please find the link here. Thanks!

2
Daniel Söderlund
Skilled Expert
9 months ago
S
Skilled Expert
shannon.mejiaSkilled Expert
asked in Portal/Knowledge Base

Kiosk Mode

@shannon.mejia - As per design, Service Catalog requires login for anyone to raise the service requests. I don’t think there’s a way in which we can by pass the login to raise the requests.Do you think you can create a dummy user and make this portal logged in all the time? so they can still raise service requests by mentioning their email address in Requested for Section?Another solution would be adding an extra drop down field say Type (Incident, Service Request) and hide this in business rules so that it will not be visible in the end user portal but visible in Feedback widget, set up workflow automation to change the ticket type to service request. once this is raised using Feedback widget. In this way at least they still have an option to raise service requests using Feedback widget. Not an ideal one. But still helps to an extent to different incidents and service requests raised via feedback widget. 

10
S
Skilled Expert
8 months ago
LucasHansson
Skilled Expert
LucasHanssonSkilled Expert
asked in Automations

API - GET - Proper information from custom object list

Hey LucasAre you trying to update the field value of a custom field in a service item using Custom Object once it is created? if yes the suggestion provided by @jonathan.allison should work or are you referring to something else? Please clarify!Thanks!

3
Daniel Söderlund
Skilled Expert
9 months ago
S
Skilled Expert
shannon.mejiaSkilled Expert
asked in Analytics

CSAT Calculations

Hello @shannon.mejia  - I had a chat with the agent handling your ticket (#14962507) and this requires further troubleshooting from our end to give you an understanding on whether this is an expected behaviour or a product defect. We will update this thread based on our findings.  

24
S
Skilled Expert
5 months ago
Fredericjvr
Contributor
FredericjvrContributor
asked in Automations

Offboarding Date = Today Check

Hi @BrynCYDEF - Do you think this article will be of help? This give you Value to Be Provided in Import/Export and I think this should work in your requirement, But I could be wrong too. Please let us know if this works!

10
Fredericjvr
Contributor
5 months ago
glucarusso
Community Debut
glucarussoCommunity Debut
asked in Ticket & Workflow Management

Email sending for Onboarding Requests

Hello LucaYou can use the subject line of the ticket created as a condition to send emails to only the parent ticket. You can customise the subject line of the Employee Onboarding ticket like below. You can create an automation with Subject line as the condition and send an email to the relevant stakeholders.The condition will look like the following  and match all these conditions should be configured as per below. This should solve your problem ideally.  Please do try it out post your comments  ThanksSuvashini 

2
glucarusso
Community Debut
1 month ago
L
Top Contributor
lulrichsTop Contributor
asked in Employee Onboarding

How to set due date as custom onboard field?

Hi thereI created the following automation and it works for me. Please check the below screenshots, do it give it a try & post your comments here.Condition ExpressionI’ve added the start date placeholder in the below expression  Action :Thanks

6
suvashini.balashanmugam
Contributor
13 days ago
L
Top Contributor
lulrichsTop Contributor
asked in Employee Onboarding

How to set due date as custom onboard field?

Oops! that was a miss! But that’s ok! I thought you might. have used the placeholder already since I mentioned that in my screenshot. No worries at all! end of the day you’ve figured it out!:)

6
suvashini.balashanmugam
Contributor
13 days ago
suvashini.balashanmugam
Contributor
suvashini.balashanmugamContributor
published in Employee Onboarding

Navigating the Onboarding Maze: A lesson from Maya's Journey

Hello David, In many organisations, the process kicks in only when all the stakeholders involved have completed their tasks. Creating a "Pre-Hire Notification" service catalog item sounds like an efficient way to trigger ticket creation as soon as HR and stakeholders complete their tasks. If stakeholders complete tasks before the Pre-Hire Notification is submitted, there's a risk of duplicate tickets being generated.But, I'd like to identify the specific tasks IT and other teams can complete independently, before requiring input from stakeholders like the reporting manager.

1033
suvashini.balashanmugam
Contributor
13 days ago

Badge winners

Show all badges
Terms of UseCookie settings