Hello,
I have a flow within Microsoft Power Automate that when an email arrives to a group to create a ticket in Freshservice using the Freshservice connector (https://learn.microsoft.com/en-us/connectors/freshservice/)
When the flow errors when on the Freshservice “Create a ticket (V2)” step. Looking at the error, it seems that Freshservice is expecting an integar in the group_id and department_id fields. These are both required fields for our Freshservice tickets. However it doesn’t seem that Group and Department are fields I can populate using “Create a ticket (V2)”
When I “peek at the code” in the flow, it seems easy enough to add “body/group_id” and “body/department_id” but I can’t edit the code of this step.
Anyone have any idea of how to use this function of this connector when group and department are required fields?
Best answer by Daniel Söderlund
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