Using Freshchat

whats app is very critical in our company and because we have multi-agents in the office we go to fresh chat, the point was not clarified by the salesman that maybe the whats app will not approve our marketing chat. honestly, we are relying on whats app to increase our sales retention by sending typical messages for our old client recently we move to fresh chat and whats app not allowing us to initiate normal message and this marketing proactive message is disapprove by whats appwhat is the solution here even though if we buy the marketing app ( targeted and triggered message ) i don't think that it will work with what's app

My team turns every interaction in Freshchat to Freshdesk so we can gather more ticket fields and information about our interactions. With that, customers in Freshchat never get the CSAT survey. Is there a way to manually initiate the CSAT rating in the chat window before the chat is resolved and turned into a ticket? 

Do you have plans to support the solutions of Freshservice? This would be  a hugh benefit for Freschchat!

Spooky season starts in a few days, and you know what that means? Decorations, desserts and most importantly costumes! Customers are pouring in to buy the perfect costumes for Halloween. And if you're a team member handling chats, you would be confused as to which conversation to reply to as there are way too many.This is where Freshchat steps in. Say goodbye to messy inboxes with Conversation view.Segment conversations from all conversations to conversations assigned to you. You can view all messages under Conversation view. New – Most recent conversations that have not been assigned to anyone.Assigned to me – Conversations assigned to you.All assigned – Conversations assigned to different members in your team.Resolved – All resolved conversations by you or by anyone on your team. Custom view– Custom views are created to filter conversations. Create your own conversation view by choosing among filters like conversation status, channel name, groups, and team members.Bot Conversations –

Imagine you’re on a call with a customer regarding an issue with the website. You’re guiding the customer on how to fix it but, the customer is not able to follow what you’re saying.You think to yourself, “If only I could see what the customer’s doing, it would sure make things better”.Well, your dream just came true. With Freshchat’s conversation view, you can stay on the same page as your customers. Literally.Co-browsing can help you provide live, instant, and personalized support to your customers right from the Freshchat web app. Just, request for access to your customer’s screen to help them with their queries.

With the Freshchat - WhatsApp integration, what you can do is divert your leads to their WhatsApp directly instead of a landing page. Your customers can chat with you via their WhatsApp and you can chat back through Freshchat, simultaneously creating a lead in your favorite CRM using our Marketplace.

It's time for businesses to allow customers friction-less ways to reach out to them, and the most easiest way is to provide customer support on the go. With the Freshchat - Apple Business Chat, your customers can now automatically message your business from within MessagesHow does this help your business?1. Greater RoI - Businesses achieve a 60% cost reduction per interaction compared to calls ($11 for 1 call vs $5 for chat interaction)2. Greater CSAT - 28% increase in CSAT because of instant messaging compared to long call waiting hours during Q2 2020 (Apr - June)To know how to set up your Apple Business Chat account, click here

Message clusters can be chaotic. But, what if I told you, it doesn’t have to be.With Freshchat’s Priority Inbox, you don’t have to search through a thousand messages to find the one customer you forgot to reply to. As the name suggests Priority Inbox sorts your conversations in the order of priority and helps you identify which conversations have pending replies. It sorts your conversations based on first response due, response due, and no response due. P.s, it also highlights the time from when the conversations have been waiting. You never have to worry about losing a customer again.

Sending messages to customers can be scary. The message you send determines future relations with your customers. What’s even scarier is sending a message to a customer without knowing any information about them. It’s like roller skating without any protective gear on.So, how does Freshchat help with that? Freshchat's Context pane helps you send the perfect message with contextual information.Let's take a look at an E-commerce example. Before sending out a message to a particular customer here’s everything you can know about them!Details such as their name, email ID, phone number, etc.,Purchase history, no. of items in their cart, membership ID.Follow how your customers have navigated through the website to have better conversations with them.App integrations such as payment apps would display the customer’s payment history.Well, what more can you ask for? Isn’t this enough to have great conversations with customers? 

Hi, I'm trying to activate my custom bot, but when I click "Set Live" I simply get the error message "Error setting custom bot live."I've tried disabling the Answer Bot, and I do not have the hallway bot active. Yet I cannot activate the custom bot. I do not have any other custom bots active, either.Any ideas on how I can get this to activate?

With Freshchat, take support and engagement right to your customer's fingertips.Did you know that over 68% of the world's smartphone users prefer "messaging" as the mode to communicate with businesses?The course of messaging has changed the way business communicate with customers and vice versa. Most successful businesses use everyday messengers to reach out to customers to leverage familiarity and adoption. Imagine if a customer can pick their phone and send a message on Whatsapp or Apple Business chat regarding a query (just like they would message their friends and family). It's personal, instant and most importantly convenient. And don't worry, as a business you don't need multiple accounts on these messengers to manage your conversations. Manage all these conversations through a single inbox using Freshchat.Freshchat has native integrations with messaging channels like Whatsapp, Apple Business Chat, Line, Facebook messenger and so on. We have other exciting messaging channels bein

Sending the right messages to customers can be a herculean task. The message you send determines future relations with your customers. What’s even more difficult is sending a message to a customer without knowing any information about them. It’s like roller skating without any protective gear on.With Freshchat, you can send the perfect message with contextual information.So, how does Freshchat help with that? Freshchat's right pane, also called as the context pane or user intel gives you all the information you need before you draft your awesome message and hit the send button.Here are some details you can see:Details such as their name, email ID, phone number, etc.,Purchase history, no. of items in their cart, membership IDFollow how your customers have navigated through the website to have better conversations with them.App integrations such as payment apps would display the customer’s payment history.This information is definitely wealth.Don't just stop here, connect Freshchat with

Hi,I'm wondering if I can set the referrer (meta_referrer) via the querystring for the embedded widget? We're integrating with an AngularJS single page app and the referrer only includes the base url of the page and not the current state route. i.e. https://server/#/some/angular/route always has the referrer of https://server/ meaning we have no idea where the user is in our application when submitting a support ticket.Thanks,Stuart