Topics started by Kamakshi V

34 Topics

Kamakshi VCommunity Manager

Ask our IT Expert ! Freshservice Best Practices session hosted by Kenneth Hayward - Post your questions here!

Hellooo Freshworks Community!!! How’s it going?How's everyone holding up this Midweek? Feeling super productive 🤔, or just eagerly waiting for the weekend to roll in 😎 ? Well, here's a little something to add some boost to your day! I'm absolutely thrilled to introduce @ken.hayward ,Solution Architect in Freshworks, who's all set to host an insightful session - Powerful automations to transform and scale your service delivery in Freshservice for you on May 23 at 7:30 a.m. PDT. If you haven't checked it out yet, you're missing out!Ken’s got a 90-minute agenda lined up for you all. Get ready to dive deep into some concepts that are bound to revolutionize the way you approach your automations.Here’s a little bit about him! For those of you who had the pleasure of attending his solution booth back in 2022, you already know the expertise he holds. Kenneth Marshall HaywardSolution ArchitectFreshworksKen is a Solutions Architect at Freshworks, where he has been instrumental for the past 6 y

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2 days ago

Kamakshi VCommunity Manager

published in Announcements and Events

Engage with our Speakers: Empowering Women in Tech Session - Ask your Questions here!!

Helloo Freshworks Community! Happyy Fridayyy!! We're so excited to present an engaging roundtable session - "Empowering Women in Tech: Overcoming Challenges and Shaping the Future," on May 15th at 10:00 a.m. EST | 7:30 pm IST. This session, hosted by our Community SME, @Jessisgood , will feature a great lineup of Women in Tech from various industries. They'll be sharing their career journeys, discussing how they navigated obstacles, and offering insights into the future of IT. Join us for an enlightening conversation! We're delighted to welcome and introduce our speakers. Below, you'll find a brief bio for each of them along with insights into their respective roles. Rachel BeckerSenior Director, Business SolutionsEABRachel Becker (@rbeckereab) is a seasoned IT leader with a strong background in project management, product design, and events technology. In her role at EAB , she has spearheaded the development and implementation of both off the shelf and homegrown software solutions use

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3 days ago

Kamakshi VCommunity Manager

posted in AI & Bots

[ POLL TIME !! ] Navigating Service Experience Challenges

Hello Freshworks Community! How's it going?Here’s a quick poll for you to participate in. Let's explore the pressing challenges faced by organizations as they endeavor to meet the ever-expanding expectations and demand for service experiences. Please feel free to share any other challenges that you may face in the comments below!Your input is greatly appreciated

7 days ago

Kamakshi VCommunity Manager

published in Announcements and Events

Meet your Subject Matter Experts, our Freshworks Community Heroes!

Dear Freshworks Community,Reflecting on our Community’s journey so far, it's amazing to see how much we’ve grown and evolved–it’s been quite the ride! Before we delve into the much awaited news, we’d like to extend our heartfelt thanks to all our community members for being a part of this incredible journey. We take immense pleasure in introducing the heroes of our community — Your Subject Matter Experts (SMEs), dedicated to providing support and sharing product expertise. From Product Specialists to Solution Engineers, Solution Architects, and Customer Success Managers, they will be your guides, collaborators, and partners to success. The focus of our Community SMEs is to participate in discussions, host events, and provide tailor made solutions.You can engage with your Community SMEs through discussions, direct messages, or explore their profiles for efficient assistance and also learn more about them - while you’re at it 😀 We are really excited about our upcoming initiatives and a

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14 days ago

Kamakshi VCommunity Manager

published in Announcements and Events

Join the Freshworks Insiders Session on Community, hosted by Rhea DeSouza

Hello Everyone!Exciting news! Join us for the first ever Community event on Freshworks Insiders, hosted by @rhea.desouza, on April 11, 2024 at 9:00 p.m. IST | 8:30 a.m. PDT.In this session, Rhea will walk you through the Insiders Program, breaking down its benefits and highlighting the significant value it offers. This will be an engaging, interactive discussion where you can directly get your questions answered by her.Now, let me introduce Rhea DeSouza. Some of you might recognize her as a former active Community Manager, currently steering the ship as the Program Manager for the Freshworks Insiders Program. Here's a quick bio to get you acquainted! Rhea DeSouzaCustomer Marketing SpecialistRhea, leading the Freshworks Insiders Program, joined Freshworks three years ago, initially contributing to the team that built this vibrant community. Transitioning to customer advocacy, her passion for creating indelible customer experiences became evident. The Insiders program, initiated six

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29 days ago

Kamakshi VCommunity Manager

published in AI & Bots

Event Recording - Build a high performing workforce with Freddy AI in Freshservice ft. Community SME Alex Tran

Hello Everyone!Discover how Freshservice utilizes Freddy AI to cultivate a high-performing workforce, delivering intelligent and right-sized AI-powered experiences throughout your organization.What is covered - Learn what's new with Freddy AI in Freshservice Consider recommendations on the first steps to take on your journey toward AI maturity Get insight on what's to come on the Freddy AI roadmap High level demo of Freddy AI features Points to consider on how AI will result in positive business impact 🎥 Please view the session recording here: Should you have any questions/feedback, please feel free to reach out to @alexandertran.

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1 month ago

Kamakshi VCommunity Manager

published in Announcements and Events

📢 Exciting news for CS teams: Freddy Copilot goes live today! Get started now !!

Hello Folks!We are thrilled to announce that after a successful beta, our Copilot add-on is now officially going live! A big shout-out to all our customers who participated in the beta, providing invaluable feedback and helping us shape Freddy Copilot into what it is today. What can you expect from our newly launched add-on (CS): Access to AI-powered productivity tools such as conversational actions, proactive quality coach, conversational Knowledge base, and more exclusive features in the future. Complimentary access to Freddy Insights Beta for all your agents when at least one Freddy Copilot license is purchased.For continued access to Freddy Copilot and Freddy Insights, buy the paid add-on by Feb 19th.It's time to enhance your productivity, streamline your tasks, and unlock new possibilities with Freddy AI. Together, let's embrace this new chapter as we officially launch our add-on and embark on an exciting journey of productivity, efficiency, and success.Here’s our launch announc

971

2 months ago

Kamakshi VCommunity Manager

published in Announcements and Events

📢 Exciting news: Freddy Copilot goes live today for Freshservice! Get started now!

Hello Folks!We are thrilled to announce that after a successful beta, our Copilot add-on is now officially going live! A big shout-out to all our power customers who participated in the beta, providing invaluable feedback and helping us shape Freddy Copilot into what it is today. What can you expect from our newly launched add-on? Access to AI-powered productivity tools such as Ticket Summary Generator, Reply Suggester, Help Article Generator, and more features that we will continue to build Complimentary access to Freddy Insights Beta for all your agents when at least one Freddy Copilot license is purchased.For continued access to Freddy Copilot and Freddy Insights, buy the paid add-on by Feb 19th.It's time to enhance your productivity, streamline your tasks, and unlock new possibilities with Freddy.If you’d like to learn more, you can find all the resources you need here. Together, let's embrace this new chapter as we officially launch Freddy Copilot and embark on an exciting journ

760

3 months ago

Kamakshi VCommunity Manager

published in AI & Bots

Empower support teams with Freddy Copilot. Buy Freddy Copilot now!

Hello Everyone!As we draw closer to the general availability of Freddy Copilot on February 5th, we are making the Freddy Copilot add-on available for pre-purchase, starting at USD 29 per agent per month.The add-on also comes with free access to Freddy Insights for a limited time which continues to be in beta. Buy Freddy Copilot add-on before February 5th so you don’t lose access to Freddy Copilot and Freddy insights after the beta ends.Reach out to your account manager or go to your plans and billings page to make the purchase. To learn more about the Freddy Copilot Add-on, click here.Want to learn more? Join our webinar on February 5th to explore Freddy Copilot value, capabilities, and roadmap with subject matter experts. If you have any questions, please drop them in the comments below.

390

3 months ago

Kamakshi VCommunity Manager

published in AI & Bots

Empower and unlock IT staff productivity - Purchase Freddy Copilot now!

Helloo!Early birds arise! With Freddy Copilot all set for general availability starting February 5th, 2024, here is an exclusive opportunity for you to purchase this add-on to unlock your IT staff’s productivity.Starting January 24th, you can secure your Freddy Copilot add-on at the price of $29 per agent per month (annually). With that, you can also enjoy complimentary access to Freddy Insights Beta for all your agents. 3 STEPS TO UNLOCK PRODUCTIVITY FOR YOUR IT STAFF ✅ Head to Plans and Billing from your admin page. ✅ From the Subscriptions page, click on Edit / Buy add-ons.✅ Select the Copilot add-on and the number of agents you require licenses for and proceed to purchase. To learn more, please browse through these links - Pricing & Detailed Instructions. 💡Curious to know more? Save your seat right away for our upcoming webinar, where we'll dive deeper into the benefits and capabilities of Freddy Copilot. Don't miss out on this opportunity. Get ahead of the pack and seize

370

3 months ago

Kamakshi VCommunity Manager

published in Announcements and Events

A heartfelt thanks to you all and Happy Holidays!!!

Dear Freshworks Community Family, As we approach the close of this year, some of you might be wrapping up work, cozying up by the fireplace, or exploring favorite destinations. We would like to take a moment to revisit 2023 and reflect on the collective journey we've experienced together in this community. 2023 has proven to be a remarkable year on various fronts. The launch of Community 2.0 ushered in a wave of exciting features and improvements. This encompassed the recommencement of Community Events, the engaging 'Community Hours’ sessions, updates on the IDEAS Section, and the introduction of Community Subject Matter Experts. The much-anticipated activation of 'Dark Mode' for our Freshservice users was a highlight, being the top voted IDEA on the Community. It was a delightful Christmas surprise from our Freshservice Santas to our users! 🎅🌙Thank you for your support through the changes, enhancements, and optimizations that the community und

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4 months ago

Kamakshi VCommunity Manager

published in Announcements and Events

#AskAllyAnything - AMA with Community TeamCOMMUNITY HOURS

Hello everyone! We're excited to kick off our Community Hours - AMA sessions - #AskAllyAnything. Whether you're new or a community champion, this session is packed with value, and @alyssia.correa is here to answer all your questions. These sessions will be held on both Tuesdays and Wednesdays, to ensure that we can accommodate all our community members across different time zones. :)We’re really looking forward to connecting directly with you. We cannot wait to discuss the new community and its updates, and hear your valuable feedback. Here are your link to Register to the Upcoming session! Register Here - For those who are wondering, what’s in store… here you go!Agenda -New Members Welcome: Join us, introduce yourself, and take a deep dive into the new Community. Exclusive Virtual Tour: Get ready to explore the exciting updates and features in Community 2.0—it's going to be awesome! Feedback Time: We encourage you to ask questions and share feedback on the new structure, navigation,

51218

5 months ago

Kamakshi VCommunity Manager

published in Announcements and Events

Happy Thanksgiving Everyone!

Helloo Freshworks Community Fam!!!We are already hearing the jingling of bells 🔔🌟and the sweet melodies 🎶 🎉🎄 of Christmas carols. It’s the most wonderful time of the year again ❄️🎇🎉!!! As we reflect on the year gone by, it’s also an important time for us to express our gratitude to each one of you for being an integral part of our Freshworks Community family! Without your unwavering support and passion for sharing knowledge, this thriving community wouldn't have evolved into the vibrant space it is today.This Thanksgiving, we want to take a moment to share our heartfelt appreciation for our colleagues and team-mates who are the real heroes and champions of the Freshworks Community - they work tirelessly behind-the-scenes, extending all kinds of support and are the gears who help us run our community engine smoothly.We also wanted to thank our customers and community members for extending their valuable time to contribute their expertise as w

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5 months ago

Kamakshi VCommunity Manager

published in News and Innovations

Ask your Questions to ITSM Expert Ft. Anand ElangovanSME COUNCIL - IT

Hello, IT Enthusiasts!Get ready to be a part of our next IT Best Practice Webinar, where we'll explore the path to service excellence and service desk efficiency through 'Benchmarking.' Join our ITSM Subject Matter Expert (SME),@Anand.Elangovan, on Thursday, November 16, 2023, at 3:30 p.m. IST | 10:00 a.m. GMT | 9:00 p.m. AEDT.It's an opportunity you won't want to miss, and we're really looking forward to meeting you’ll!Our Best Practice sessions are tailored to enable direct interaction between our community members and SMEs. You'll gain valuable insights and strategies for enhancing your IT processes, making them more efficient and effective.But first, I’d love to introduce Anand and share a little more about him below: Anand ElangovanLead Solution EngineerFreshworksAnand Elangovan is a Solution Engineer specializing in Customer Experience and AI. With a Bachelor's degree in Computer Science, Anand has dedicated over a decade of industry experience to master the art of creating sol

547

5 months ago

Kamakshi VCommunity Manager

published in News and Innovations

Ask your Questions to CX Expert Ft. Preethi Sri on Customer Service Suite!

Hey Freshworks Community Fam! How’s it going?We are here with our next CX - Live Q&A session that is focused on our latest product, Customer Service Suite. Please meet, CX Subject Matter Expert (SME) @Preethi Cx expert on Tuesday, November 14 at 9:00 p.m. IST | 4:30 p.m. CET | 7:30 a.m. PST and get your questions answered directly from her. These Q&A sessions are meant to be open-ended sessions where you can directly interact with our SME and ask anything related to the product - Whether it’s new features on the horizon, enhancements to our products, or the latest trends in the CX industry! But first, I’d love to introduce Preethi and share a little more about her ! Preethi SriLead Solution EngineerFreshworksPreethi Sri is a dynamic professional and she excels in presales and business development. Her expertise lies in crafting tailored solutions that seamlessly integrate technical knowledge into practical applications. Beyond work, she enjoys gardening, dancing, and loves me

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5 months ago

Kamakshi VCommunity Manager

published in Welcome

Chapter 1: Stand out with a Community profileGetting Started

Hey there, welcome to the Freshworks Community! I’m Kamakshi, your designated community or forum guide to get started on the Freshworks Community.The first stop: The Community Profile. Often forgotten by many, we believe it is the best place to create a solid first impression. Please go to your profile (top right) and click on settings. Add a profile picture of your liking. Fill in the information for the remaining fields. Update your forum signature with all the relevant details. To ensure accurate identification and personalized assistance, please log in using your Business Email. And, voilà… your profile is ready! Pro tip: Don’t forget to add an avatar! It does not necessarily have to be a picture of yourself, just make sure it is appropriate. It helps in adding more credibility to your profile while conversing with other community members. If you have any problems, let me know! Up Next:

4323

5 months ago

Kamakshi VCommunity Manager

published in Announcements and Events

Service Tutorial Session, Ft. Eric SmithASK THE EXPERT

Hey Freshworks Community Fam! Are you familiar with Freshworks Professional Services and its offerings? Explore it with us in our upcoming Service Tutorial session.I’m really pleased to announce the first Service Tutorial session with our Subject Matter Expert (SME) @eric.smith on Wednesday, November 8 at 9:00 p.m. IST | 4:30 p.m. CET | 7:30 a.m. PST.This session will give you an overview into 'Freshworks Professional Services,' where you'll learn about our service offerings, team structure, and the key value drivers that empower your business growth.But first, I’d love to introduce Eric and share a little more about him below: Eric SmithManager, Service SalesFreshworksEric is a Services Sales Manager at Freshworks with over 15 years of experience in large enterprises. He's a key driver of Freshworks' growth, specializing in strategic sales. He is committed to top-tier project delivery and always has a customer-centric approach. Eric's passions include golf, ice hockey, aviation and h

233

6 months ago

Kamakshi VCommunity Manager

published in News & Innovations

Product Review Webinar with IT Expert, Rishikesh LakshminarayananASK THE EXPERT - IT/ESM

Hey Freshworks Community Fam! I’m really pleased to announce our next Product Review Webinar with our IT Subject Matter Expert (SME) @Rishikesh_L on Wednesday, October 25 at 9:00 p.m. IST | 5:30 p.m. CET | 8:30 a.m. PDT. This Product review session will cover the transformative power of Freshservice Orchestration - unveiling the symphony of automation! But first, I’d love to introduce Rishikesh and share a little more about him below: Rishikesh LakshminarayananProduct Specialist Freshworks Rishi is a Product Specialist at Freshworks where he specializes in Freshservice. He has two years of experience supporting small and enterprise organizations in implementing solutions across ITSM, ITAM, and ITOM, with an inclination towards automation using Freshservice. Outside of work, Rishi is an avid reader, a passionate filmmaker, and a skateboarder. Please drop in some of your questions ahead of the session so Rishi can take a look and we look forward to seeing you live at the session! In ca

1249

6 months ago

Kamakshi VCommunity Manager

published in Announcements and Events

🗓 ⌛ November - Community Events RoundUp - Mark your Calendar !!

Hey Freshworks Community Fammm!As we near the holiday season, let's wrap up the year with valuable learnings. To facilitate this, we have our Subject Matter Experts hosting monthly events that are packed with a lot of insights and expertise.Also, as we approach the end, we're working on something bit more fun too (stay tuned for updates 🎉!).Here’s a roundup of November's events that you may not want to miss!!! Exploring Freshworks Professional Services: An Overview hosted by @eric.smith Date: November 8, at 9:00 p.m. IST | 4:30 p.m. CET | 7:30 a.m. PSTRegister Here: Ask Your Questions Here: Live Q&A session on Customer Service Suite with @Preethi Cx expert Date: November 14, at 9:00 p.m. IST | 4:30 p.m. CET | 7:30 a.m. PST Register Here: Ask Your Questions Here: Benchmarking: The path to service excellence and service desk efficiency hosted by @Anand.Elangovan Date: November 16, at 3:30 p.m. IST | 10:00 a.m. GMT | 9:00 p.m. AEDT Register Here: Ask You

623

6 months ago

Kamakshi VCommunity Manager

published in Announcements and Events

🎃 👻 Spooktacular IT Challenge! Check it Out!!!!

Hello Freshservice Fam!!!Trickkkk or Treatttttttt!!!! You all would have been there, facing those petrifying IT challenges that seem to lurk in your daily operations. From tricky ticket surges to scary SLA violations, dealing with pesky password phantoms, you've likely encountered them all! These are just a few examples of some of the scariest IT challenges that haunt the world of IT service management right?? Now, we want to hear from you! What hair-raising spooky names have you come up with for the IT challenges you've encountered? Share your creative names and join our #SpooktacularChallenge.Please respond in the comments below with your uniquely named IT challenges and a brief description of how they've given you the creeps in your IT service management efforts.Feel free to add your own chilling, entertaining, or enlightening twists to your IT horror stories. After all, in the spirit of Halloween, we're here to have a bit of fun while sharing knowledge. You can also share with us

11511

6 months ago

Kamakshi VCommunity Manager

published in Announcements and Events

[POLL] #AskAllyAnything - The first ever community 2.0 virtual meet-up & AMA sessionCOMMUNITY NEWS

Hello Hello Fam!I hope you're all doing great and basking in the joy of exploring Freshworks Community 2.0. As you are navigating through the new community structure, I’m sure you must be eager to explore further, ask questions and share feedback and we would like to hear directly from you - so for the first time, we’re going to set up a meeting with the Community team to answer all your queries.We’re really looking forward to the chance to meet all of you and also use this opportunity to give you a tour of the community and hear of what you’d like to see more of in the community! Well guess who’s going to be hosting these AMA’s? It’s our Captain, @alyssia.correa and we’re going to call it #AskAllyAnything - so please fire away!! What can you expect in this session?👀 Sneak Peek of Community 2.0: An exclusive virtual tour of the revamped community, where we'll walk you through all the exciting updates and features that have been introduced. 🕵🏻 SME Councils: We will discuss the go

16119

6 months ago

Kamakshi VCommunity Manager

published in News & Innovations

WATCH ON DEMAND - Live Q&A session with sales & marketing expert Ft. Jessica JeyakumarASK THE EXPERT - SALES & MARKETING

Hello Freshworks Community Fam!I’m really excited to announce the next Live Q&A session with our Sales & Marketing Expert @Jessica Jeyakumar on Tuesday, October 10 at 3:00 p.m. IST. In this live Q&A session, you can directly interact with her and ask all things related to CRM - Freshsales, Freshmarketer and Freshsales Suite.But first, I’d love to introduce Jessica and share a little more about her here! Jessica JeyakumarSolution EngineerFreshworks Jessica Jeyakumar is a Solution Engineer with 2 years of experience at Freshworks. Prior to Freshworks, she held the same role at TCS. With a passionate commitment to her work, Jessica imparts her expertise in Freshsales, Freshmarketer, and the Freshsales Suite to empower customers in harnessing the full potential of these products for their businesses.Beyond her professional life, Jessica has a profound love for animals, finding solace and joy in their presence. During her leisure time, you can often find her engrossed in good bo

5410

6 months ago

Kamakshi VCommunity Manager

published in News and Innovations

Product Review Webinar, with our CX Expert - Shubham ShrivastavaASK THE EXPERT - CX

Hello Freshworks Community Fam!How are you’ll doing?I’m really excited to announce the next Product Review Webinar - “Understanding the Bot Game” hosted by our CX Subject Matter Expert (SME) @ShubhamShrivastava on Wednesday, October 18 at 3:00 p.m. IST. In this session, you'll discover the latest AI advancements in Freshdesk and the Customer Service Suite, empowering you with cutting-edge Next Gen AI features.But first, I’d love to introduce Shubham and share a little more about him here! Shubham ShrivastavaCustomer Success SpecialistFreshworksShubham is a Customer Success Specialist with over 3 years of experience at Freshworks, where he has worked with both the US-East Customer Success team (Mid-Tier) and the India - Top Tier (Grow) Customer Success team. He possesses a deep knowledge of CX-Persona products and is primarily focused on improving People, Products, and Processes. Prior to Freshworks, he worked for two EdTech companies, the Indian Air Force, and HAL (Helicopter &amp

5410

6 months ago

Kamakshi VCommunity Manager

published in Announcements and Events

🗓 ⌛ October - Community Events RoundUp - Mark your Calendar !!

Hello, hello Freshworks Community!How’s it going - we’re at the final stretch of the year - it's October already! We’ve been really excited to re-launch our events on Community.Thank you for actively engaging and participating for all our sessions so far! To streamline your experience, we will be publishing a monthly roundup of the sessions. Here is a roundup of all the October Community events led by our SMEs (Subject Matter Experts) . These sessions are packed with valuable insights and expertise you won't want to miss out! Live Q&A Session with Sales & Marketing Expert ft. @Jessica Jeyakumar Date : October 10, 2023 | 3:00 p.m. IST | 11:30 a.m. CET | 8:30 p.m. AEDTRegister Here - Ask Your Questions Here - Understanding the Bot Game Ft. CX Expert @ShubhamShrivastava Date : October 18, 2023 | 3:00 p.m. IST | 11:30 a.m. CET | 8:30 p.m. AEDT Register Here - Ask Your Questions Here - Automate Like Mozart: Unleash the Symphony of Automation with Freshservice

1572

6 months ago

Kamakshi VCommunity Manager

published in Apps and Marketplace Integrations

WATCH NOW -> Fireside chat on Modernizing ITSM with Freshservice & Device42FIRESIDE CHAT

Hello Community Fam!Exciting news ahead! We're proud to collaborate with Freshworks Partner - Device42 for a fireside chat hosted by our ITSM Expert Kenneth Gonzalez. This session will be an enriching discussion on modern IT Service Management (ITSM) best practices. Meet our Host and Guest :)Ken GonzalezHead of Analyst RelationsFreshworksKen, often known by his nickname “kengon,” is a seasoned technology professional and internationally recognized expert in IT Service Management. Having spent just over 6 years at Gartner, he has worked as an Analyst and Advisor, helping business executives, technology leaders and their direct reports develop innovative resolutions to their most pressing issues/concerns. He brings a wide range of interests and life experiences to his work, taking a multidisciplinary, people-centric, value-based, results-focused approach. Ken WootenHead of Analyst RelationsFreshworksKen has over 20 years experience working in ITOps, ITSM and ITAM as a consultant and prod

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7 months ago

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Topics started by Kamakshi V

#AskAllyAnything - AMA with Community TeamCOMMUNITY HOURS

Ask your Questions to ITSM Expert Ft. Anand ElangovanSME COUNCIL - IT

Chapter 1: Stand out with a Community profileGetting Started

Service Tutorial Session, Ft. Eric SmithASK THE EXPERT

Product Review Webinar with IT Expert, Rishikesh LakshminarayananASK THE EXPERT - IT/ESM

[POLL] #AskAllyAnything - The first ever community 2.0 virtual meet-up & AMA sessionCOMMUNITY NEWS

WATCH ON DEMAND - Live Q&A session with sales & marketing expert Ft. Jessica JeyakumarASK THE EXPERT - SALES & MARKETING

Product Review Webinar, with our CX Expert - Shubham ShrivastavaASK THE EXPERT - CX

WATCH NOW -> Fireside chat on Modernizing ITSM with Freshservice & Device42FIRESIDE CHAT

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