Chatbot and AI

Hey guys -  We are using the chatbot in a self serve capacity and I have been asked to also launch said bot via a button.  The code that we were using did launch the chat widget but not the bot. Our bot is only available to users who are logged in and therefore, are authenticated when they launch the chatbot window. As someone who is not a javascript coder, how do i launch the chatbot via an on click of a button? AND have it still utilize the authentication process?  I hope that this is easily doable and would be very grateful for any direction, guidance, assistance, insight and any other advice you might have.  To be clear, they want the chatbot icon on the page but want to launch the chatbot via a button on the page as well.  Fingers crossed someone has done this and am hoping we can do it with minimal effort.  Thank you in advance!! John in Dallas Texas

Hi All, I recently deployed a self-serve bot to my company’s website and I have reports that while the chat session is open the 1st Hello flow I created triggers at random intervals (no rhyme or reason), sometimes it triggers itself at 8 minutes of session time, sometimes 14, sometimes 20 etc. To combat this I’ve added an inactivity timer so that if the session is inactive for 8 minutes it should trigger an end chat/inactive flow I created, however, the inactivity timer isn’t being triggered either. Any ideas as to what I may be missing?   

Im new to freshdesk, currently implementing our APIs in freshdeck chatbot, is there a way for me to whitelist only freshdesk chatbot IP to access our APIs. cant seem to find the documentation for this.

We have an issue whereby our ‘emails clicked’ data and metrics are clearly including automated ‘bot’ clicks related to safelink tracking.Has anyone faced this issue and dealt with it?Freshworks appear unable to resolve our issue, hopefully the community can!Many thanks.

We would like to build a bot that allows us to collect data, store it and present back to user at the end of the conversation for them to confirm all is ok or to go back to the dialog that has incorrect data, but if we have 10 questions and they go back to question 3, we don't want them to have to fill in the answers again for questions 4-10. Any ideas please?

I am trying to start one of my bots when it is clicked from topic but it is not initiating.

How to set the delay time for each bot response in fresh desk bots

I was trying to follow along with this support article:https://support.freshdesk.com/support/solutions/articles/50000002852-using-custom-javascript-functions-in-freddy-self-service-bots I’m trying to pass in the client’s UserAgent string. Here’s the implementation JS we have:<style>      .chat-button {        position: fixed;        bottom: 15px;        right: 15px;        background-color: #1c3e76;        color: white;        border: none;        font: inherit;        outline: inherit;        padding: 15px;        height: 50px;        box-shadow: 0 5px 30px 0 rgba(0,0,0,0.15),0 5px 4px 0 rgba(0,0,0,0.26);        border-radius: 34px 8px 34px 34px;        cursor: pointer;        border-radius: 34px 8px 34px 34px;        font-family: inherit!important;        -webkit-font-smoothing: antialiased;        -webkit-animation-name: zoomIn;        animation-name: zoomIn;        -webkit-animation-duration: .4s;        animation-duration: .4s;        -webkit-animation-fill-mode: both;      

Is it possible to embed videos in the chat bot response? For example, I want to add a button in the response “Watch a Quick Demo”. When user click on it, I want to play a video (in the chat window itself)

How do we fetch Entire chat bot conversation history in API mode or as an attachment ?

Hi,How do we capture selected button text into a variable within conversation? This is required for bot flow.. I have some dynamic buttons created as a result from API, User can select any button and hence i want to know which button he opted for and what was the button value.

I want to know if there is a community of freelancers that can help build out a bot and its interactions within Freshchat?

I want to implement fresh chat bot with ios native SDK.Is there any way to open bots in ios?Currently default inbox will shown when i call showConversations() methd. 

whats app is very critical in our company and because we have multi-agents in the office we go to fresh chat, the point was not clarified by the salesman that maybe the whats app will not approve our marketing chat. honestly, we are relying on whats app to increase our sales retention by sending typical messages for our old client recently we move to fresh chat and whats app not allowing us to initiate normal message and this marketing proactive message is disapprove by whats appwhat is the solution here even though if we buy the marketing app ( targeted and triggered message ) i don't think that it will work with what's app

Spooky season starts in a few days, and you know what that means? Decorations, desserts and most importantly costumes! Customers are pouring in to buy the perfect costumes for Halloween. And if you're a team member handling chats, you would be confused as to which conversation to reply to as there are way too many.This is where Freshchat steps in. Say goodbye to messy inboxes with Conversation view.Segment conversations from all conversations to conversations assigned to you. You can view all messages under Conversation view. New – Most recent conversations that have not been assigned to anyone.Assigned to me – Conversations assigned to you.All assigned – Conversations assigned to different members in your team.Resolved – All resolved conversations by you or by anyone on your team. Custom view– Custom views are created to filter conversations. Create your own conversation view by choosing among filters like conversation status, channel name, groups, and team members.Bot Conversations –

Hi, I'm trying to activate my custom bot, but when I click "Set Live" I simply get the error message "Error setting custom bot live."I've tried disabling the Answer Bot, and I do not have the hallway bot active. Yet I cannot activate the custom bot. I do not have any other custom bots active, either.Any ideas on how I can get this to activate?