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Chatbot and AI

Using Freshchat

  • 38 Posts
  • 32 Replies
38 Posts
S
Apprentice
simontApprentice
asked in Chatbot and AI
Email click metrics reliability

We have an issue whereby our ‘emails clicked’ data and metrics are clearly including automated ‘bot’ clicks related to safelink tracking.Has anyone faced this issue and dealt with it?Freshworks appear unable to resolve our issue, hopefully the community can!Many thanks.

220
S
Apprentice
2 years ago
D
Apprentice
dale.rosenbergApprentice
asked in Chatbot and AI
Collecting data and allowing corrections

We would like to build a bot that allows us to collect data, store it and present back to user at the end of the conversation for them to confirm all is ok or to go back to the dialog that has incorrect data, but if we have 10 questions and they go back to question 3, we don't want them to have to fill in the answers again for questions 4-10. Any ideas please?

990
D
Apprentice
2 years ago
paulparsons
Apprentice
paulparsonsApprentice
asked in Chatbot and AI
How to start a bot from clicking a topic

I am trying to start one of my bots when it is clicked from topic but it is not initiating.

1073
NickBL
Community Debut
2 years ago
Dharani
Apprentice
DharaniApprentice
asked in Chatbot and AI
Setting delay in bot responses

How to set the delay time for each bot response in fresh desk bots

1460
Dharani
Apprentice
3 years ago
R
Apprentice
robraymondApprentice
asked in Chatbot and AI
Help with Custom Javascript

I was trying to follow along with this support article:https://support.freshdesk.com/support/solutions/articles/50000002852-using-custom-javascript-functions-in-freddy-self-service-bots I’m trying to pass in the client’s UserAgent string. Here’s the implementation JS we have:<style>      .chat-button {        position: fixed;        bottom: 15px;        right: 15px;        background-color: #1c3e76;        color: white;        border: none;        font: inherit;        outline: inherit;        padding: 15px;        height: 50px;        box-shadow: 0 5px 30px 0 rgba(0,0,0,0.15),0 5px 4px 0 rgba(0,0,0,0.26);        border-radius: 34px 8px 34px 34px;        cursor: pointer;        border-radius: 34px 8px 34px 34px;        font-family: inherit!important;        -webkit-font-smoothing: antialiased;        -webkit-animation-name: zoomIn;        animation-name: zoomIn;        -webkit-animation-duration: .4s;        animation-duration: .4s;        -webkit-animation-fill-mode: both;      

6680
R
Apprentice
3 years ago
Jijo
Apprentice
JijoApprentice
asked in Chatbot and AI
Embeding videos in the chat bot response

Is it possible to embed videos in the chat bot response? For example, I want to add a button in the response “Watch a Quick Demo”. When user click on it, I want to play a video (in the chat window itself)

680
Jijo
Apprentice
3 years ago
Naro06514
Apprentice
Naro06514Apprentice
asked in Chatbot and AI
Fetch entire chat bot conversation history in API mode or as an attachment ?

How do we fetch Entire chat bot conversation history in API mode or as an attachment ?

830
Naro06514
Apprentice
3 years ago
Naro06514
Apprentice
Naro06514Apprentice
asked in Chatbot and AI
how to capture selected button text into a variable within conversation

Hi,How do we capture selected button text into a variable within conversation? This is required for bot flow.. I have some dynamic buttons created as a result from API, User can select any button and hence i want to know which button he opted for and what was the button value.

730
Naro06514
Apprentice
3 years ago
paulparsons
Apprentice
paulparsonsApprentice
asked in Chatbot and AI
Looking for a freelancer

I want to know if there is a community of freelancers that can help build out a bot and its interactions within Freshchat?

360
paulparsons
Apprentice
3 years ago
jmsavani
Apprentice
jmsavaniApprentice
asked in Chatbot and AI
Is Freshchat bots are supported in iOS?

I want to implement fresh chat bot with ios native SDK.Is there any way to open bots in ios?Currently default inbox will shown when i call showConversations() methd. 

530
jmsavani
Apprentice
3 years ago
mohmmed shek zen
Apprentice
mohmmed shek zenApprentice
asked in Chatbot and AI
How to use marketing apps in fresh chat to chat in whats app

whats app is very critical in our company and because we have multi-agents in the office we go to fresh chat, the point was not clarified by the salesman that maybe the whats app will not approve our marketing chat. honestly, we are relying on whats app to increase our sales retention by sending typical messages for our old client recently we move to fresh chat and whats app not allowing us to initiate normal message and this marketing proactive message is disapprove by whats appwhat is the solution here even though if we buy the marketing app ( targeted and triggered message ) i don't think that it will work with what's app

521
V
Top Contributor
3 years ago
L
Apprentice
lakshara.kemprajApprentice
posted in Chatbot and AI
A segmented view of your inbox with Conversation view

Spooky season starts in a few days, and you know what that means? Decorations, desserts and most importantly costumes! Customers are pouring in to buy the perfect costumes for Halloween. And if you're a team member handling chats, you would be confused as to which conversation to reply to as there are way too many.This is where Freshchat steps in. Say goodbye to messy inboxes with Conversation view.Segment conversations from all conversations to conversations assigned to you. You can view all messages under Conversation view. New – Most recent conversations that have not been assigned to anyone.Assigned to me – Conversations assigned to you.All assigned – Conversations assigned to different members in your team.Resolved – All resolved conversations by you or by anyone on your team. Custom view– Custom views are created to filter conversations. Create your own conversation view by choosing among filters like conversation status, channel name, groups, and team members.Bot Conversations –

510
L
Apprentice
4 years ago
S
Apprentice
steve_20682Apprentice
asked in Chatbot and AI
Error Setting Custom Bot Live

Hi, I'm trying to activate my custom bot, but when I click "Set Live" I simply get the error message "Error setting custom bot live."I've tried disabling the Answer Bot, and I do not have the hallway bot active. Yet I cannot activate the custom bot. I do not have any other custom bots active, either.Any ideas on how I can get this to activate?

1111
K
Apprentice
4 years ago

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