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Ideas portal FAQ

Find, vote on and share ideas for Freshworks products. Here is how it works and what happens next.

1. Idea stages and what they mean

Every idea has a status. It shows where the idea is today.

How does an idea move from submitted to delivered?
  1. Submitted
  2. Under review
  3. Planned
  4. In development
  5. Delivered

Not every idea makes it to the end. Some stay open for votes as Future consideration. Others are Closed.

You get an email each time the status of an idea you posted, voted on or subscribed to changes.

What does each status mean?
Submitted
We received the idea. It is open for votes and comments.
Under review
Product is looking at the idea.
Planned
The idea is on the roadmap. We have not started building it yet.
In development
Our teams are building it. We expect to release it within 12 months.
Delivered
The idea is live in the product.
Future consideration
We are not planning it now, but it stays open. Votes help us see if demand grows.
Closed
We are not taking this idea forward. See "Why was my idea closed?" below.
Does Planned mean a release date?

No. Planned means the idea is on the roadmap. Timing can change as priorities change. We update the status when work starts and when the idea ships.

2. The basics: from your idea to our answer

Six questions most people ask before they post.

What is an idea?

An idea is a request for a feature or improvement that is not in the product today.

Something broken? That is a bug. Please contact Support so they can help you.

Should I search before I post?

Yes. If a similar idea exists, vote and comment on it instead of adding a new one. Duplicate ideas split the votes, so no single idea shows how many people want it.

How do I submit an idea?
  1. Search. Choose Submit an idea and type a title. Similar ideas appear. Vote on one if it matches.
  2. Describe. Tell us the task you are trying to do and what gets in your way today.
  3. Add context. Pick the product area and tell us how much this affects your team. Add a screenshot if it helps.
  4. Submit. Your idea shows as Submitted.
How will I hear back?

You get an email when the status of your idea changes. To follow an idea you did not post, subscribe to it.

Why was my idea closed?

An idea can be closed for one of these reasons:

  • Merged. A similar idea exists. Your votes move to it.
  • Bug. It is something to fix, not a new request. Contact Support for help.
  • Retired. It no longer fits the product.
  • Already available. The product can do this today.
  • Not planned. We have no plans to build it.

Closed ideas stay searchable, so you can still read the comments.

3. Find ideas and share your thoughts

The quickest way to make an impact is to back an idea that already exists.

How do I find an existing idea?
  • Use the search bar on the Ideas page. Try two or three keywords.
  • Filter by product, so you only see ideas for the product you use.
  • Filter by status to see what is Planned or In development.
  • Sort by votes to see the most requested ideas first.
How do I vote on an idea?

Open the idea and select the vote button. Voting shows us which ideas matter to you. You need to be signed in to vote.

How do I add a comment?

Open the idea and add your comment. The most useful comments say:

  • What you are trying to do.
  • What stops you today.
  • How you work around it, if you do.

"I agree" helps less than a short example from your own work.

How do I follow an idea?

Select Subscribe on the idea. You get an email when the status changes or when someone replies.

I could not find my idea. What now?

Submit a new one. Use a clear title and describe the problem, not only the solution. Then we can see what you need, even if there is more than one way to solve it.

Have a bug or a question about how a feature works? Contact Support instead.

Ideas Status Pipeline

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8947 Ideas

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Apprentice
shauntiaf2Apprentice

카지노디비 최신코인db ■『텔레그램 @dongDB』■ ら 최신코인db っClosed

카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 이뤄질 ↑ う 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 최근 ♨ ぎ 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 국내 ↗ ぷ 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 통해 ㉿ に 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db “후계승계를 ▩ も 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 측이 † よ 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 엔고 ▼ ば 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 28억여 ▦ じ 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 업계 ♣ け 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db “후계승계를 ♨ ゑ 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 관광객의 № は 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 전통적으로 ◀ う 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 원을 º り 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 일본 ▥ ぇ 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 내세워 ☞ ぽ 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 떼인 ♡ ぼ 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 승리한 ◑ ほ 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 28억여 ▣ づ 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 넘겨진 ♨ や 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 경우 〓 む 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 올해는 ☜ ち 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 넘겨진 ▤ へ 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 생각해보겠다”며 ▼ げ 카지노디비 최신코인db ■『텔레그램 @dongDB』■ 카지노디비 최신코인db 설명했다. 카지노 ▨ す

0
Apprentice
6 years ago
Apprentice
shauntiaf2Apprentice

주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ ほ 카지노DB삽니다 づClosed

주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 카지노를 ◐ む 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 영향권에 ™ い 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 말했다. ♪ り 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 합병ㆍ조정 ◎ ぢ 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 있다. 9일 ◐ す 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 사이에 ♪ す 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 있다는 ● づ 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 분위기를 ◁ き 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 경영 ↓ ょ 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 “요즘 ※ つ 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 한도액을 ▧ が 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 많은 ♨ ゐ 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 따라 ▲ ゑ 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 의뢰자 ◑ ゎ 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 관광산업에 ◑ ふ 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 중산층들의 ☎ ざ 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 한 ♭ く 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 측은 〓 ゐ 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 통해 ™ へ 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 긴장감이 ▧ に 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 설명했다. 카지노 ◇ こ 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 1월에 ℡ が 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 것”이라고 ＃ が 주식디비팝니다 카지노DB삽니다 ■『텔레그램 @dongDB』■ 주식디비팝니다 카지노DB삽니다 빚으면서 ★ と

0
Apprentice
6 years ago
Apprentice
pablo.treberApprentice

Link to records in Reports and ExportsClosed

In our case, it is a weekly report to key stakeholders and business before our weekly Change Advisory Board (CAB) meeting.If the report exported and send automatically from Fresh to all stakeholders could have the different links to the changes that will require review and approval, the participants can do their “homework” more easily, and come to the CAB meetings with a complete review of records.The lack of links in the reports don’t stop people to go into the tool and review each record, and we could edit the report from Fresh and include the links before sending to stakeholders, but I thought this could probably be included as an enhancement to the tool.

0
Apprentice
6 years ago
Apprentice
ccottonApprentice

Service Request Tags/KeywordsClosed

 It would be nice to have the ability to have tags or keywords on service requests. Use case:We utilize Sharepoint pages. We have multiple pages that different user's would go to. Our service request is set up for a simple "content addition" for the Intranet. Instead of listing every page, option, change, deletion, and addition that could be completed in the request description, tags would allow us to still add those options to the service request and make them searchable opposed to having a long request description that users probably wouldn't read all of the way through.Use case two:A user doesn't know the model of laptop they want to request, they just want to request a laptop. Our service requests and descriptions only list the manufacturer and model of the laptop. If they search laptop, no results are returned unless we have laptop specifically listed in the description or subject.Tags would allow us to have searches pull multiple items that would be offered at that point. Tags would allow us to use the vernacular that we are used to using but also adding the search options that users are going to search for without making long descriptions that users seem to not read.

0
Apprentice
6 years ago
Contributor
melkerContributor

Clear agent notification optionClosed

In the notification screen you have the ability to select "Mark all as read". Now the difference between read and non read notification is almost not visible. the light blue for non read notification is just slightly different then the white use for read notification. It would come in handy if you could clear the notification hub of messages. Just make a button that empties out the whole hub for the agent. this way you can get rid of all read notifications. 

0
Contributor
6 years ago
Contributor
sam.vickersContributor

Approval button in EmailClosed

Hi, Is there a way we can have the approval button in the approval email that is sent out? That way, the approver only needs to press a button and not have to go into the ticket or reply to the email. Just one click! Have seen it in other tools, so be good to have this in hear for Service or Change Request approval. Thanks Sam

8
Contributor
6 years ago
Apprentice
jason_18983Apprentice

I want to use Freshdesk but without customer emails being neededClosed

We are using this to manage our store relationships and do not need an email address from the client.Can you please advise if we can get rid of the requirement for email?

0
Apprentice
6 years ago
Contributor
steven.vancaetContributor

Extra ticket ID neededClosed

We are handling all kind of support request via the Freshdesk platform, including RMA's. To make it a bit easier, when ticket type = RMA or gets update to RMA I need a dedicated RMA ticket ID instead of the general regular ticket number.  

0
Contributor
6 years ago
Apprentice
adrian.scoyneApprentice

Restrict Service Request to Agents onlyClosed

We are very new to Freshservice (only be using it for about 3 weeks).  We notice that a Service Request to be restricted so that it is only visiable to certain Contact Groups.Is there a way we can restrict Service Request to certain Agent Groups?We have a Service Request for a new server, but we only want this to be made visible to the IT Team not the whole organisation.

0
Apprentice
6 years ago
Apprentice
nick.wallaceApprentice

Assets shared by multiple users?Closed

We're managing shared assets for multiple locations - each location has multiple users. However, it seems we have to assign an asset to a specific user for them to be able to add it to a ticket, meaning other users can't see it... Is there any way we can assign an asset to multiple users so they can each pull them up when submitting a ticket? (We've tried assigning to location and/or department)

19
Apprentice
6 years ago
Contributor
sukkursindh93Contributor

Can I integrate Clickbank to Freshdesk? need asap answers pleaseClosed

i am looking for a way to integrate my Clickbank to my Freshdesk. if anyone have an idea then please guide me as well asap. thanks in advance.

0
Contributor
6 years ago
Apprentice
paul.clarkeApprentice

Change CalendarClosed

This would benefit from a number of improvements:Allow the change calendar to be filtered, especially by selection of statuses.Allow syncing with O365 calendars.Allow ability to share calendar with agents and/or requesters.Provide better colour coding between change types, statuses etc.

0
Apprentice
6 years ago
Apprentice
jcastillaApprentice

Parent-Child Tickets - Adding Parent to Child TicketClosed

Would like the ability to select a Parent ticket from within a Child ticket.Currently, to assign a Child to a Parent, you need to open the Parent to add the Child.If a new ticket comes in that has an existing Parent, we would like to be able to assign it that Parent directly from within the new ticket, instead of having to access the Parent first to add the Child.

8
6 years ago
lindsey.chegwidden
Contributor
lindsey.chegwidden

Service request - custom fieldsClosed

Wish list!Multi select boxes - Ability to select more than one tick box in a list of choices, would be even better with a dynamic sectionLabels and headings - to give a more detailed description of a field and to split requests into sections to improve readabilityAdd tabs or pages for long request typesField validation - ability to add an email address or url and validateAdd a dynamic section to a check boxNest a dynamic section within a dynamic section Ability to limit request types to agents or agent groups only - requests can be limited to a requester group but not an agent group.

0
lindsey.chegwidden
Contributor
6 years ago
Contributor
viniciusContributor

Possibility to rename "ticket"Closed

In our bussines, we refer to customer requests as "cases". It would be nice to keep using it...

2
6 years ago
Apprentice
ryan.erApprentice

Customize the service request pageClosed

I think it would be very nice to customize the service catalog page. Currently when you land on the page you just get a dump of every single request-able item. Some users will use the categories but most people will just scroll down the list. There are just way too many items for people to scroll. I believe if we can put the top request-able items on here, maybe top 4, then force people to use the search or categories on the side it'll be a lot nicer. It's just like any e-commerce site, there is categories and then you can search down. No e-commerce site will dump all their products available into one scrollable page, it just looks ugly. 

3
Apprentice
6 years ago
Contributor
tmcmanus3385Contributor

Private Solutions for CustomersClosed

I would like to have the ability to create solutions that only specific customers can see, such as staff. This doesn't seem to be possible at this time. I know we can setup private Solutions for agents, but not customers. If we could assign customers to groups and give that group access to specific solutions then that would be great. Possible?

17
sajesh.krishnadas
6 years ago
Contributor
grairanContributor

Auto Template of a Solutions ArticleClosed

When I create a Solutions KB article, it would be nice if I could either choose which template to use or have it default to a standard like this:Symptoms:  Cause:  Resolution:This is just a simplistic option, but I wanted to put in an example.

7
sajesh.krishnadas
6 years ago
Contributor
jmarchContributor

Would like more thorough recording of outgoing emailsClosed

Every time an email goes out (Response, Note, or Scenario), we would like a recording of who was it sent to (To, CC, and BCC), and what did it say. One cannot assume that the scenario has not changed, or that group membership has not changed (also, cross-correlating the main ticket with the Activity log is tedious). Ideally this information would all be integrated into the the main ticket record. Perhaps, to avoid clutter, it would not be expanded by default, but any given entry could be expanded with a click.

5
6 years ago
Apprentice
pliApprentice

Recurring tasksClosed

We would like to be able to create recurring tasks in the "Business projects". It probably won't be relevant for "Software projects", but will be for "Business projects". 

0
Apprentice
6 years ago
Apprentice
sylvie.maillardApprentice

Registration - email for changing password - URL is not well buildClosed

Dear allWhen I create a new user of my freshdesk, he receives a notification by email to activate his account - This activation send a second email with a link to click for changing his passwordThe URL which is inserted on "Cliquez içi pour réinitialiser votre mot de passe" doesnt work, it is the concatenation of 2 URLS - the 2nd URL is the good one.Let me know if I can edit this email template somewhere (it is not in the list of email that i can edit)or maybe it is an issue already reported ?Thanks for your helpSylvie

0
Apprentice
6 years ago
Contributor
campbellwildContributor

Sending Reply should change ticket to Waiting on CustomerClosed

The default behaviour when sending a reply should be for the ticket status to change from Open to Waiting on Customer (or this should at least be an option).  Every time when we reply we have to then manually change the status of a ticket.  It would be better to default it to Waiting on Customer and manually change for any exceptions.

21
6 years ago
Apprentice
sriniApprentice

Major IncidentClosed

 Hi Team,Do you have any plans to introduce major incident feature in the product ?Regards,Srini

0
Apprentice
6 years ago
Contributor
bambornContributor

Make custom fields available in email inserted valuesClosed

It would be great if there were a way to insert custom field values in emails.

8
6 years ago
Apprentice
simon.martinApprentice

Reply to a Private NoteClosed

When we forward emails to someone, they reply and the reply is added as a private note. Can we reply to that private note rather than continually forwarding to the 3rd party?

7
Apprentice
6 years ago
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This ideas board reflects customer feedback and our current thinking, and is provided for informational purposes only. Roadmap decisions, including AI-related capabilities, are influenced by many inputs beyond customer votes, such as technical feasibility, security, compliance, and market conditions. They are subject to change without notice. Idea status labels (such as “Under Review” or “Planned”) do not constitute a commitment, promise, or legal obligation to deliver any feature, functionality, or timeline, and are not part of any agreement with Freshworks. Development and release of any product or feature remain at Freshworks’ sole discretion.

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