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Replies posted by rashmi.nag

110 Replies

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Daniel SöderlundSkilled Expert

posted in Ticket & Workflow Management

Workspace nor not to workspace

@daniel.soderlund - Thank you for sharing your feedback here and also including your request as an Idea. This will certainly help our teams get perspectives from our users.Tagging @Deepthi for visibility!

rashmi.nagCommunity Manager

published in Dubai User Network

Welcome to the Dubai User Network

Hi Deepak! Thanks for joining us for the first FUN event! It was wonderful meeting you. Feel free to introduce yourself here for the other members and also do share your thoughts, questions etc. on this forum :)

stormarthur7Apprentice

posted in Cape Town User Network

Nice to meet everyone

Hi @stormarthur7. Happy to see you here! Hope you’re well!I’d like to know what about the event the other day did you really like?And, if you haven’t already done it, I’d highly recommend going and introducing yourself here for the other members to know you better 👇🏼

MaxEBApprentice

asked in Apps and Marketplace Integrations

FreshService and Jamf School

Hi @MaxEB. Thanks for your question. @Ammar KB would be able to help with this!

Dan HContributor

asked in Freshservice – London User Network

New Tickets Attachments Issue

Hi Dan! Thanks for posting your query. Tagging folks who can potentially help you with this: @zachary.king @Ammar KB @BrynCYDEF

rashmi.nagCommunity Manager

published in Apps and Marketplace Integrations

Freshservice - Azure AD Orchestration Webinar | Watch RecordingEvent Recording

The Webinar Recording is LIVE!You can view it on the main post above! ☝🏼Shareable link: https://community.freshworks.com/freshservice-11247/freshservice-azure-ad-orchestration-webinar-watch-recording-26748#Session+Recording:@afautley @lucianceh @LucasHansson

rashmi.nagCommunity Manager

published in Apps and Marketplace Integrations

Freshservice - Azure AD Orchestration Webinar | Watch RecordingEvent Recording

Hi @lucianceh - We’ll be uploading the recording of the session tomorrow. Will let you know once it is live :)

Daniel SöderlundSkilled Expert

asked in Automations

Another Expression node issue

@prats / @Ammar KB - Could you look into this query from @daniel.soderlund and @BrynCYDEF?

Randy.LContributor

asked in Portals, Emails & Other Channels

Can someone help me change the Card Descriptions in the portal?

This has been shifted to Freshdesk forums and our product specialist will be looking at your question shortly @Randy.L :)

Srini :-)Apprentice

published in Workflows and Automations

Ask Me Anything: Automation in Freshsales | October 27 - November 3ASK ME ANYTHING

Hi @bfish. Thanks for reaching out regarding this. I’ll let @Vishal Nema help you out with this query.

rashmi.nagCommunity Manager

published in AI & Bots

Let’s talk Modern EX - A Virtual Agent Deep Dive [Webinar Series]

Hi Casey! Sure thing!@neharika.sundar - Could you help with the links to the session recordings?

rashmi.nagCommunity Manager

published in Freshservice – London User Network

Freshworks User Network - London | Looking forward to seeing you on Oct 11, 2022

Hi @Ho-Aitken! We’re so glad that you had a great time at the event and got to win the piñata too (my personal favourite)! I’m sure a lot of others found value in interacting with you too at the event.We’ll reach out to you regarding the User Network Leader details.

rashmi.nagCommunity Manager

published in Freshservice – London User Network

Welcome to the Freshworks User Network London EX User forum

Love this! Welcome @Trevor Cooper @mudgyfudgy @Ho-Aitken to the Freshworks Community and to the London-Freshservice group! We look forward to building this group with you!

SnigdhaVittaldevCommunity Manager

posted in Announcements and Events

🎪 Community Carnival: How good are you at decoding the emoji language?

How fun! Loving these #FunFriday activities @SnigdhaVittaldev 😄

JTAVOLAROSkilled Expert

asked in Analytics

creating new topics

Hi @Andrew Keeley thanks for sharing that. I’ll share this with the team and get it fixed at the earliest.

JTAVOLAROSkilled Expert

asked in Analytics

creating new topics

Hi @JTAVOLARO. Do you mean this error occurs when creating new topics on this community? That’s strange and certainly shouldn’t be happening. The next time something like this happens, feel free to share a screenshot of it with me and I’ll get it fixed with the team. Hope you didn’t face this issue thereafter.

rashmi.nagCommunity Manager

published in Apps and Marketplace Integrations

Community Carnival Market: Essential Freshservice Tips & TricksFRESHSERVICE TIPS

Thank you, @keefe.andrews for sharing these tips with us! 😄

rashmi.nagCommunity Manager

published in Apps and Marketplace Integrations

Community Carnival Market: Essential Freshservice Tips & TricksFRESHSERVICE TIPS

Would like to hear it from our Freshservice users here - Which of the above 5 tips have you used before? Which ones are you looking to use more often? What are some tips you’d like to add to the above list?@keefe.andrews @zachary.king @Alefre @prernamahadik @adityatawade @joshyftw @Stratto @ggallaway @Denise.S.P @stacyv @raymondcanilao @Jerome.Haynes @daniel.soderlund

rashmi.nagCommunity Manager

published in Freshdesk – London User Network

Freshworks User Network - London | Looking forward to seeing you on Oct 11, 2022

For all those of you who were a part of the user group event in London yesterday, how was it? What were your takeaways from the session?@Chris Barrow @dylan.hanley @Paul Coyne @RobL @T.Parmar We’re having our next ones coming up. You can find them here with more details. Our next user group event is happening in Manchester on Oct 13! We’ll soon be adding highlights from yesterday. So watch out for this space.Sharing some pictures from yesterday :)

rashmi.nagCommunity Manager

published in Freshservice – London User Network

Freshworks User Network - London | Looking forward to seeing you on Oct 11, 2022

For all those who were a part of the event yesterday, feel free to share your takeaways with the others. We’d really love to know how your experience was! 😃@nabbs @cmartin322 @Daniel Wrend @joshyftw @Simon.Sheridan @GMahoney @Jim Gilbert @karen.spray @karl.thomas @marc atkinson @matt-con @Stratto @Muhammad khan @PAHTony

rashmi.nagCommunity Manager

published in Freshservice – London User Network

Freshworks User Network - London | Looking forward to seeing you on Oct 11, 2022

Hey @manns It was an interesting event yesterday at London! We’re having our next ones coming up. You can find them here with more details. Our next user group event is happening in Manchester on Oct 13! We’ll soon be adding highlights from yesterday. But for now, sharing some pictures! :)

rhea.desouzaCommunity Manager

published in Announcements and Events

The Community Carnival October Agenda: There's something for everyone!

Wohhooo! I’m all set for October!We have so much in store right for all of you and I can’t wait for all of you to experience it! This is my mood right now!! 😄

SamAtNAITApprentice

asked in Ticket & Workflow Management

Use Latest Public Comment in Web Request in Workflow Automator

Hi @SamAtNAIT. Welcome to the Freshworks Community and I have already moved it to the Freshservice forums and alerted our product experts to take a look at your question :)Thanks for the heads-up, @zachary.king :)

flavio.castroApprentice

asked in Automations

Ticket Automator multiple approvers

Does the community ever do a live discussion sessions to talk through things like this? It might be an easier approach to have an open discussion and design session to talk through what you are trying to do and how others have approached similar designs. Hi @PatrickMurphy - Great suggestion and we’d love to organize one in the coming months to facilitate such discussions between all of you. Would really love all your inputs in identifying themes like these that you would like to discuss in such live discussions.@zachary.king - We’re seeing a good progress in setting up the Freshworks User Network Program for our Community members! This is going to enable each one of you to be able to meet your peers in your regions/ areas of interest/ industries and much more. I can’t wait to share more info around this in the coming weeks! So stay tuned for that as well :D

kerwin.ZGFApprentice

asked in Portal/Knowledge Base

How to add a user to an AD security group from a sevice request.

Hi @kerwin.ZGF. Welcome to the Freshworks Community and thanks for your question.@zachary.king - thank you for your answer as well and for the heads-up on the forum change. I’ve shifted this to the Freshservice forums.Tagging @Ammar KB, our product specialist to add any additional inputs on this question.

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