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Replies posted by acn084

10 Replies

Amel
Community Debut
AmelCommunity Debut
asked in Contacts & Companies

Filter contact based on the business sector

you have to create tags and assign it to the contacts. From there filter you contacts off company then tags or just tags

1
acn084
Top Contributor
1 day ago
B
Apprentice
beeta bearApprentice
asked in How do I....?

How do I export unverified contacts only?

following

3
Kajal Vats
Community Debut
7 hours ago
S
Contributor
Susanne EwéoContributor
asked in Portals, Emails & Other Channels

How to hide one values in dropdown field?

You’ll have to inspect the form to get the custom field attribute name. Then add a JavaScript on the submit ticket portal template  <script type="text/javascript">  document.addEventListener("DOMContentLoaded", function() {          jQuery('#helpdesk_ticket_custom_field_type_selection_3014498 option[value="complaint”]').remove();  });</script>    

1
acn084
Top Contributor
1 day ago
Z
Apprentice
zefredApprentice
asked in How do I....?

Differrents group assignment based on email

you probably have to create an automation on ticket creation where the ticket for “to email” address as A email or B email then assign to the group you want  

1
acn084
Top Contributor
5 days ago
R
Apprentice
RyanSilcoxApprentice
asked in How do I....?

Creating Customer tickets with a collaborator as the Requestor

When logged in as a collaborator, if you click the top right icon to drop down your profile, you can switch to customer portal. This is where a collaborator can type in the customer contact email address. If they are in the system, it will auto link to the customer. 

3
acn084
Top Contributor
5 days ago
acn084
Top Contributor
acn084Top Contributor
asked in Portals, Emails & Other Channels

display ticket field to certain companies

updated the submit ticket portal and I was able to do this with a javascript case scripting. if company is c1,c2,c3 do nothing Else remove the custom drop down . I have not figured out how to hide the field label yet. https://support.freshdesk.com/en/support/solutions/articles/65037-conditional-statements <script type="text/javascript">{% case portal.user.company_name %}{% when 'C1' %}{% when 'C2' %}{% when 'C3' %}{% else %}    document.addEventListener("DOMContentLoaded", function() {          jQuery('#helpdesk_ticket_custom_field_cf_affected_geo_3014498').remove();    }){% endcase %}</script> 

2
acn084
Top Contributor
13 days ago
plabma
Apprentice
plabmaApprentice
asked in How do I....?

Forward ticket to "exxternal" group, including all info?

set them up as a collaborator and set the collaborator to only see tickets assign to themselves

2
acn084
Top Contributor
21 days ago
M
Apprentice
Mj96Apprentice
asked in How do I....?

Using Webhook triggers to append ticket subject

edit your automation rules and set up to do a trigger a webhook  {    "subject": "{{ticket.custom_field_placeholder}} - {{ticket.subject}}"}  

1
acn084
Top Contributor
1 month ago
D
Apprentice
DuncMartinApprentice
asked in FreshThemes Gallery

Is there an idiots guide to portal customization, complete novice here

under portals → “access controls” you’re able to disable it  

2
acn084
Top Contributor
1 month ago
alberto_garcia
Apprentice
alberto_garciaApprentice
asked in API and Webhooks

WebHook not trigering

you will have to use something to test your rest URL and message to ensure your inbound connection is properly accepting the format or givign you an error message. Try something like postman 

2
acn084
Top Contributor
1 month ago

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